Bonjour/Hello,

This is my story/Voici mon histoire

How to stole money to customers ?

Du cloud à vendre, mais donne nous un service qui marche !!!!!!

Your request (#59779) has been updated.

To review the status of the request and add additional comments, follow the link below: 
http://support.pogoplug.com/tickets/59779

You can also add a comment by replying to this email.

Gordon, Jan-15 23:10 (IST):

Hi,

Thank you for the update and for the logs.

I will forward your update to Gali as she is investigating your case,

Thank you for your continued patience as we work to resolve this issue,

Kind Regards,
Gordon

M. Cyrille Wozniak, Jan-15 21:08 (IST):

This is a follow-up to your previous request #57208 "Re: Re: setup wizard"

Hello Gali,

This is the files that you ask.

Best Regards

-- 
Cyrille WOZNIAK

Le mercredi 11 janvier 2012 à 09:28, Gali B a écrit :

> Ticket #57208: Re: Re: setup wizard (http://support.pogoplug.com/tickets/57208) 
> 
> 
> 
> 
> 
> Your request (#57208) has been updated. 
> To review the status of the request and add additional comments, follow the link below: 
> http://support.pogoplug.com/tickets/57208 
> You can also add a comment by replying to this email.
> 
> 
> Gali B, Jan-11 10:28 (IST):
> Hello Cyrille,
> Thank you for your patience.
> Our engineering have review the logs you provide us and I would like to kindly ask you to please do as followed:
> 1. Go to Applications -> Utilities -> Terminal.
> 2. Copy the following lines into the terminal:
> defaults write com.pogoplug.PogoplugRemoteAccess logseverity 18
> defaults write com.pogoplug.PogoplugMonitor logseverity 18
> defaults write com.pogoplug.Browser logseverity 18
> 3. Go into the 'Finder' on your computer -> /Users//Library/Logs 
> and attach all related Pogoplug files (files include 'Pogo') to a zip file:
> - Pogoplug.log
> - pogoplugfs.log
> - PogoplugMonitor.log
> - PogoplugRemoteAccess.log
> Thank you for your cooperation!
> Keep me posted, 
> Gali 
> Gali B, Jan-08 12:41 (IST):
> Hello Cyrille,
> Thank you for the update.
> I've reviewed your symptoms and I will consult Engineering. Please give me a day or so to get back to you.
> Thank you in advance for your patience.
> Kind Regards,
> Gali 
> M. Cyrille Wozniak, Jan-06 00:28 (IST):
> Hello Gali, 
> This is the files.
> Best Regards 
> -- 
> Cyrille WOZNIAK
> 
> Le jeudi 5 janvier 2012 à 11:28, Gali B a écrit :
> > Ticket #57208 (http://support.pogoplug.com/tickets/57208): Re: Re: setup wizard (http://support.pogoplug.com/tickets/57208) 
> > 
> > 
> > 
> > 
> > 
> > Your request (#57208) has been updated. 
> > To review the status of the request and add additional comments, follow the link below: 
> > http://support.pogoplug.com/tickets/57208 
> > You can also add a comment by replying to this email.
> > 
> > 
> > Gali B, Jan-05 12:28 (IST):
> > Hello Cyrille,
> > Thank you for your patience and apologize for the delay response.
> > In order of further investigating this issue on our side, we will require logs on a higher severity level, which will help us determine what causing the issue you are currently experiencing. 
> > 1. Shut down the Pogoplug software
> > 2. From finder, navigate to /Users//Library/Logs and delete all the Pogoplug logs present 
> > 3. Unzip the attached file (Higher_Severity_Mac.zip) and double click it. It will increase the logging verbosity for the Pogoplug software 
> > 4. Start the Pogoplug software and try to open the preferences 
> > 5. navigate to /Users//Library/Logs Copy hbplug.log, pogoplugfs.log, pogoplug-driveapp.log, hbadmin.log, and attach them to this ticket.
> > Once you have sent this information, please reverse your logs to the default severity level by unzipping the additional file attached in this message (Default_Severity_Mac.zip) and double click to initiate it.
> > Thanks for your cooperation, 
> > Gali
> > Attachment(s)
> > Higher Severity Mac.zip (http://support.pogoplug.com/attachments/token/tw0r9pzy85urcic/?name=Higher_Severity_Mac.zip)
> > Default Severity Mac.zip (http://support.pogoplug.com/attachments/token/rnrgpv17znontoa/?name=Default_Severity_Mac.zip) 
> > M. Cyrille Wozniak, Dec-29 2011 15:59 (IST):
> > ​​
> > ​​
> > 
> > -- 
> > Cyrille WOZNIAK
> > ​​
> > ​​
> > 
> > Le jeudi 29 décembre 2011 à 12:16, Gali B a écrit :
> > > Ticket #57208 (http://support.pogoplug.com/tickets/57208) (http://support.pogoplug.com/tickets/57208): Re: Re: setup wizard (http://support.pogoplug.com/tickets/57208) 
> > > 
> > > 
> > > 
> > > 
> > > 
> > > Your request (#57208) has been updated. 
> > > To review the status of the request and add additional comments, follow the link below: 
> > > http://support.pogoplug.com/tickets/57208 
> > > You can also add a comment by replying to this email.
> > > 
> > > 
> > > Gali B, Dec-29 13:16 (IST):
> > > Hello Cyrille,
> > > Thank you for the update.
> > > We would like to share your findings with Engineering to help diagnose your issue. Please duplicate your symptom and send us the application logs for the Pogoplug drive software by following the next instructions:
> > > 1. Go into the 'Finder' on your computer -> /Users//Library/Logs 
> > > and attach all related Pogoplug files (files include 'Pogo') to a zip file:
> > > - Pogoplug.log
> > > - pogoplugfs.log
> > > - PogoplugMonitor.log
> > > - PogoplugRemoteAccess.log
> > > 2. Go into the 'Finder' on your computer -> /Library/Logs 
> > > and attach all related Pogoplug files (files include 'Pogo') to a zip file:
> > > - hbadmin.log
> > > Thank you for your cooperation!
> > > Keep me posted, 
> > > Gali 
> > > M. Cyrille Wozniak, Dec-29 13:02 (IST):
> > > Capture d’?cran 2011-12-29 ? 12.01.06.png (http://dl.dropbox.com/u/2279517/Sparrow/cfa5fcfd1c47fa8dfda7da545b5d2e91/Capture%20d%E2%80%99e%CC%81cran%202011-12-29%20a%CC%80%2012.01.06.png) 
> > > There is the result for the moment
> > > -- 
> > > Cyrille WOZNIAK
> > > 
> > > Le jeudi 29 décembre 2011 à 11:42, Gali B a écrit :
> > > > Ticket #57208 (http://support.pogoplug.com/tickets/57208) (http://support.pogoplug.com/tickets/57208) (http://support.pogoplug.com/tickets/57208): Re: Re: setup wizard (http://support.pogoplug.com/tickets/57208) 
> > > > 
> > > > 
> > > > 
> > > > 
> > > > 
> > > > Your request (#57208) has been updated. 
> > > > To review the status of the request and add additional comments, follow the link below: 
> > > > http://support.pogoplug.com/tickets/57208 
> > > > You can also add a comment by replying to this email.
> > > > 
> > > > 
> > > > Gali B, Dec-29 12:42 (IST):
> > > > hello Cyrille,
> > > > Thank you for the update.
> > > > Please do as followed:
> > > > 1. Uninstall the Pogoplug uploder using the attached uninstaller.
> > > > 2. Restart your computer.
> > > > 3. Download the Pogoplug uploader from the following link:
> > > > http://my.pogoplug.com/downloads
> > > > Best regards,
> > > > Gali
> > > > Attachment(s)
> > > > clean_mac_uninstall.zip (http://support.pogoplug.com/attachments/token/5ujzpgay2056f5q/?name=clean_mac_uninstall.zip) 
> > > > M. Cyrille Wozniak, Dec-29 12:08 (IST):
> > > > Hello, 
> > > > Capture d’?cran 2011-12-29 ? 11.02.05.png (http://dl.dropbox.com/u/2279517/Sparrow/acb0195c5f6616308946588b3e476faa/Capture%20d%E2%80%99e%CC%81cran%202011-12-29%20a%CC%80%2011.02.05.png)
> > > > Capture d’?cran 2011-12-29 ? 11.03.49.png (http://dl.dropbox.com/u/2279517/Sparrow/9e07865c84f746655ce9ed9ba7f867f0/Capture%20d%E2%80%99e%CC%81cran%202011-12-29%20a%CC%80%2011.03.49.png)
> > > > Capture d’?cran 2011-12-29 ? 11.04.57.png (http://dl.dropbox.com/u/2279517/Sparrow/04e09a24f0563289ecf37bd429db6d1c/Capture%20d%E2%80%99e%CC%81cran%202011-12-29%20a%CC%80%2011.04.57.png)
> > > > I'm administrator on my computer, there is no firewall on my router and there is the same access for my MB.
> > > > And there is no antivirus.
> > > > ​​
> > > > ​​
> > > > ​​
> > > > -- 
> > > > Cyrille WOZNIAK
> > > > 
> > > > Le jeudi 29 décembre 2011 à 11:00, Gali B a écrit :
> > > > > Ticket #57208 (http://support.pogoplug.com/tickets/57208) (http://support.pogoplug.com/tickets/57208) (http://support.pogoplug.com/tickets/57208) (http://support.pogoplug.com/tickets/57208): Re: Re: setup wizard (http://support.pogoplug.com/tickets/57208) 
> > > > > 
> > > > > 
> > > > > 
> > > > > 
> > > > > 
> > > > > Your request (#57208) has been updated. 
> > > > > To review the status of the request and add additional comments, follow the link below: 
> > > > > http://support.pogoplug.com/tickets/57208 
> > > > > You can also add a comment by replying to this email.
> > > > > 
> > > > > 
> > > > > Gali B, Dec-29 12:00 (IST):
> > > > > Hello M.,
> > > > > Thank you for the update.
> > > > > In order for me to better understand the issue you are facing, please provide me with some additional information:
> > > > > 1. Which operation system are you using (include version)?
> > > > > 2. Are you running as an administrator on your computer?
> > > > > 3. Do you have any firewall/antivirus on your computer?
> > > > > 4. Do you have any firewall on your router?
> > > > > 5. Do you have a proxy network? I would like for you to please use the following link to check whether you have a proxy network:
> > > > > http://www.lagado.com/proxy-test
> > > > > Please send us the output.
> > > > > Thank you for your cooperation.
> > > > > Best regards,
> > > > > Gali 
> > > > > M. Cyrille Wozniak, Dec-29 11:53 (IST):
> > > > > My iMac is not on the panel on web access 
> > > > > Capture d’?cran 2011-12-29 ? 10.51.42.png (http://dl.dropbox.com/u/2279517/Sparrow/fc3b37c1d2cb8e5aad1f6a69d6cfa852/Capture%20d%E2%80%99e%CC%81cran%202011-12-29%20a%CC%80%2010.51.42.png)-- 
> > > > > Cyrille WOZNIAK
> > > > > 
> > > > > Le jeudi 29 décembre 2011 à 10:46, Gali B a écrit :
> > > > > > Ticket #57208 (http://support.pogoplug.com/tickets/57208) (http://support.pogoplug.com/tickets/57208) (http://support.pogoplug.com/tickets/57208) (http://support.pogoplug.com/tickets/57208) (http://support.pogoplug.com/tickets/57208): Re: Re: setup wizard (http://support.pogoplug.com/tickets/57208) 
> > > > > > 
> > > > > > 
> > > > > > 
> > > > > > 
> > > > > > 
> > > > > > Your request (#57208) has been updated. 
> > > > > > To review the status of the request and add additional comments, follow the link below: 
> > > > > > http://support.pogoplug.com/tickets/57208 
> > > > > > You can also add a comment by replying to this email.
> > > > > > 
> > > > > > 
> > > > > > Gali B, Dec-29 11:46 (IST):
> > > > > > Hello Cyrille,
> > > > > > Thank you for the update.
> > > > > > From the screen shot you provided us everything seems normal.
> > > > > > Can you please indicate what exactly is the problem?
> > > > > > Keep me posted,
> > > > > > Gali 
> > > > > > M. Cyrille Wozniak, Dec-29 11:43 (IST):
> > > > > > Here you are 
> > > > > > -- 
> > > > > > Cyrille WOZNIAKCapture d’?cran 2011-12-29 ? 10.41.41.png (http://dl.dropbox.com/u/2279517/Sparrow/70a4b91b43589e98da41526b933d6402/Capture%20d%E2%80%99e%CC%81cran%202011-12-29%20a%CC%80%2010.41.41.png)
> > > > > > Capture d’?cran 2011-12-29 ? 10.42.12.png (http://dl.dropbox.com/u/2279517/Sparrow/b95b7e8955f807733dd9d14feb0fd6da/Capture%20d%E2%80%99e%CC%81cran%202011-12-29%20a%CC%80%2010.42.12.png)
> > > > > > ​Le jeudi 29 décembre 2011 à 10:31, Cyrille WOZNIAK a écrit :
> > > > > > > Thanks Gali,
> > > > > > > 
> > > > > > > 
> > > > > > > I've just install the V4 and now it's Ok i can see all my storage but not my iMac 
> > > > > > > .
> > > > > > > When i tried to switch on my remote access there is nothing in the slider on the left there is just the instructions.
> > > > > > > 
> > > > > > > Best Regards-- 
> > > > > > > Cyrille WOZNIAK
> > > > > > > 
> > > > > > > 
> > > > > > > Le jeudi 29 décembre 2011 à 09:15, Gali B a écrit :
> > > > > > > 
> > > > > > > > Ticket #57208 (http://support.pogoplug.com/tickets/57208) (http://support.pogoplug.com/tickets/57208) (http://support.pogoplug.com/tickets/57208) (http://support.pogoplug.com/tickets/57208) (http://support.pogoplug.com/tickets/57208) (http://support.pogoplug.com/tickets/57208): Re: Re: setup wizard (http://support.pogoplug.com/tickets/57208) 
> > > > > > > > 
> > > > > > > > 
> > > > > > > > 
> > > > > > > > 
> > > > > > > > 
> > > > > > > > Your request (#57208) has been updated. 
> > > > > > > > To review the status of the request and add additional comments, follow the link below: 
> > > > > > > > http://support.pogoplug.com/tickets/57208 
> > > > > > > > You can also add a comment by replying to this email.
> > > > > > > > 
> > > > > > > > 
> > > > > > > > Gali B, Dec-29 10:15 (IST):
> > > > > > > > Hello Cyrille,
> > > > > > > > Thank you for the update and for helping us to try and resolve the issue you are facing.
> > > > > > > > Please provide me with some additional information:
> > > > > > > > 1. Where you able to use the software without any issues until this occurs? 
> > > > > > > > 2. Can you send us a screen shot of the error message you are receiving?
> > > > > > > > Moreover, in order of further investigating this issue on our side, we will require logs on a higher severity level, which will help us determine what causing the issue you are currently experiencing.
> > > > > > > > 1. Shut down the Pogoplug software
> > > > > > > > 2. From finder, navigate to /Users//Library/Logs and delete all the Pogoplug logs present
> > > > > > > > 3. Unzip the attached file (Higher_Severity_Mac.zip) and double click it. It will increase the logging verbosity for the Pogoplug software
> > > > > > > > 4. Start the Pogoplug software and try to open the preferences
> > > > > > > > 5. navigate to /Users//Library/Logs Copy hbplug.log, pogoplugfs.log, pogoplug-driveapp.log, hbadmin.log, and attach them to this ticket.
> > > > > > > > Once you have sent this information, please reverse your logs to the default severity level by unzipping the additional file attached in this message (Default_Severity_Mac.zip) and double click to initiate it.
> > > > > > > > Thanks for your cooperation, 
> > > > > > > > Gali
> > > > > > > > Attachment(s)
> > > > > > > > Higher Severity Mac.zip (http://support.pogoplug.com/attachments/token/e0arkuzhnxyr1en/?name=Higher_Severity_Mac.zip)
> > > > > > > > Default Severity Mac.zip (http://support.pogoplug.com/attachments/token/cxhwzewaq1ajoaq/?name=Default_Severity_Mac.zip) 
> > > > > > > > M. Cyrille Wozniak, Dec-29 10:04 (IST):
> > > > > > > > Always same problem :
> > > > > > > > 2 Licenses Premium 
> > > > > > > > One for my Macbook Pro
> > > > > > > > One for my iMac
> > > > > > > > My email Activation is cyrille.wozniak@gmail.com (mailto:cyrille.wozniak@gmail.com) (mailto:cyrille.wozniak@gmail.com) (mailto:cyrille.wozniak@gmail.com) (mailto:cyrille.wozniak@gmail.com) (mailto:cyrille.wozniak@gmail.com) (mailto:cyrille.wozniak@gmail.com) (mailto:cyrille.wozniak@gmail.com)
> > > > > > > > The pogo plug Browser can see my Pogoplug and the disk on the usb but not my iMac.
> > > > > > > > And when i go to the preference panel i've got the message :
> > > > > > > > Pogoplug Error
> > > > > > > > Pogoplug is unable to start. Click Ok to close the preference panel.
> > > > > > > > I'm really fed up !
> > > > > > > > Cyrille
> > > > > > > > 
> > > > > > > > 
> > > > > > > > 
> > > > > > > > 
> > > > > > > > 
> > > > > > > > 
> > > > > > > > 
> > > > > > > > 
> > > > > > > > This email is a service from Pogoplug Support 
> > > > > > > > 
> > > > > > > > 
> > > > > > > > 
> > > > > > > > 
> > > > > > > > 
> > > > > > > > 
> > > > > > > > 
> > > > > > > > 
> > > > > > Gali B, Dec-29 11:38 (IST):
> > > > > > Hello Cyrille,
> > > > > > Thank you for the update.
> > > > > > Can you please send us a screen shot of the error message you are receiving?
> > > > > > Keep me posted,
> > > > > > Gali
> > > > > > 
> > > > > > M. Cyrille Wozniak, Dec-29 11:32 (IST):
> > > > > > Thanks Gali,
> > > > > > 
> > > > > > I've just install the V4 and now it's Ok i can see all my storage but not my iMac 
> > > > > > .
> > > > > > When i tried to switch on my remote access there is nothing in the slider on the left there is just the instructions.
> > > > > > Best Regards-- 
> > > > > > Cyrille WOZNIAK
> > > > > > 
> > > > > > Le jeudi 29 décembre 2011 à 09:15, Gali B a écrit :
> > > > > > > Ticket #57208 (http://support.pogoplug.com/tickets/57208) (http://support.pogoplug.com/tickets/57208) (http://support.pogoplug.com/tickets/57208) (http://support.pogoplug.com/tickets/57208) (http://support.pogoplug.com/tickets/57208) (http://support.pogoplug.com/tickets/57208): Re: Re: setup wizard (http://support.pogoplug.com/tickets/57208) 
> > > > > > > 
> > > > > > > 
> > > > > > > 
> > > > > > > 
> > > > > > > 
> > > > > > > Your request (#57208) has been updated. 
> > > > > > > To review the status of the request and add additional comments, follow the link below: 
> > > > > > > http://support.pogoplug.com/tickets/57208 
> > > > > > > You can also add a comment by replying to this email.
> > > > > > > 
> > > > > > > 
> > > > > > > Gali B, Dec-29 10:15 (IST):
> > > > > > > Hello Cyrille,
> > > > > > > Thank you for the update and for helping us to try and resolve the issue you are facing.
> > > > > > > Please provide me with some additional information:
> > > > > > > 1. Where you able to use the software without any issues until this occurs? 
> > > > > > > 2. Can you send us a screen shot of the error message you are receiving?
> > > > > > > Moreover, in order of further investigating this issue on our side, we will require logs on a higher severity level, which will help us determine what causing the issue you are currently experiencing.
> > > > > > > 1. Shut down the Pogoplug software
> > > > > > > 2. From finder, navigate to /Users//Library/Logs and delete all the Pogoplug logs present
> > > > > > > 3. Unzip the attached file (Higher_Severity_Mac.zip) and double click it. It will increase the logging verbosity for the Pogoplug software
> > > > > > > 4. Start the Pogoplug software and try to open the preferences
> > > > > > > 5. navigate to /Users//Library/Logs Copy hbplug.log, pogoplugfs.log, pogoplug-driveapp.log, hbadmin.log, and attach them to this ticket.
> > > > > > > Once you have sent this information, please reverse your logs to the default severity level by unzipping the additional file attached in this message (Default_Severity_Mac.zip) and double click to initiate it.
> > > > > > > Thanks for your cooperation, 
> > > > > > > Gali
> > > > > > > Attachment(s)
> > > > > > > Higher Severity Mac.zip (http://support.pogoplug.com/attachments/token/e0arkuzhnxyr1en/?name=Higher_Severity_Mac.zip)
> > > > > > > Default Severity Mac.zip (http://support.pogoplug.com/attachments/token/cxhwzewaq1ajoaq/?name=Default_Severity_Mac.zip) 
> > > > > > > M. Cyrille Wozniak, Dec-29 10:04 (IST):
> > > > > > > Always same problem :
> > > > > > > 2 Licenses Premium 
> > > > > > > One for my Macbook Pro
> > > > > > > One for my iMac
> > > > > > > My email Activation is cyrille.wozniak@gmail.com (mailto:cyrille.wozniak@gmail.com) (mailto:cyrille.wozniak@gmail.com) (mailto:cyrille.wozniak@gmail.com) (mailto:cyrille.wozniak@gmail.com) (mailto:cyrille.wozniak@gmail.com) (mailto:cyrille.wozniak@gmail.com) (mailto:cyrille.wozniak@gmail.com)
> > > > > > > The pogo plug Browser can see my Pogoplug and the disk on the usb but not my iMac.
> > > > > > > And when i go to the preference panel i've got the message :
> > > > > > > Pogoplug Error
> > > > > > > Pogoplug is unable to start. Click Ok to close the preference panel.
> > > > > > > I'm really fed up !
> > > > > > > Cyrille
> > > > > > > 
> > > > > > > 
> > > > > > > 
> > > > > > > 
> > > > > > > 
> > > > > > > 
> > > > > > > 
> > > > > > > 
> > > > > > > This email is a service from Pogoplug Support 
> > > > > > Gali B, Dec-29 10:15 (IST):
> > > > > > Hello Cyrille,
> > > > > > Thank you for the update and for helping us to try and resolve the issue you are facing.
> > > > > > Please provide me with some additional information:
> > > > > > 1. Where you able to use the software without any issues until this occurs? 
> > > > > > 2. Can you send us a screen shot of the error message you are receiving?
> > > > > > Moreover, in order of further investigating this issue on our side, we will require logs on a higher severity level, which will help us determine what causing the issue you are currently experiencing.
> > > > > > 1. Shut down the Pogoplug software
> > > > > > 2. From finder, navigate to /Users//Library/Logs and delete all the Pogoplug logs present
> > > > > > 3. Unzip the attached file (Higher_Severity_Mac.zip) and double click it. It will increase the logging verbosity for the Pogoplug software
> > > > > > 4. Start the Pogoplug software and try to open the preferences
> > > > > > 5. navigate to /Users//Library/Logs Copy hbplug.log, pogoplugfs.log, pogoplug-driveapp.log, hbadmin.log, and attach them to this ticket.
> > > > > > Once you have sent this information, please reverse your logs to the default severity level by unzipping the additional file attached in this message (Default_Severity_Mac.zip) and double click to initiate it.
> > > > > > Thanks for your cooperation, 
> > > > > > Gali
> > > > > > Attachment(s)
> > > > > > Higher Severity Mac.zip (http://support.pogoplug.com/attachments/token/e0arkuzhnxyr1en/?name=Higher_Severity_Mac.zip)
> > > > > > Default Severity Mac.zip (http://support.pogoplug.com/attachments/token/cxhwzewaq1ajoaq/?name=Default_Severity_Mac.zip) 
> > > > > > M. Cyrille Wozniak, Dec-29 10:04 (IST):
> > > > > > Always same problem :
> > > > > > 2 Licenses Premium 
> > > > > > One for my Macbook Pro
> > > > > > One for my iMac
> > > > > > My email Activation is cyrille.wozniak@gmail.com (mailto:cyrille.wozniak@gmail.com) (mailto:cyrille.wozniak@gmail.com) (mailto:cyrille.wozniak@gmail.com) (mailto:cyrille.wozniak@gmail.com) (mailto:cyrille.wozniak@gmail.com) (mailto:cyrille.wozniak@gmail.com)
> > > > > > The pogo plug Browser can see my Pogoplug and the disk on the usb but not my iMac.
> > > > > > And when i go to the preference panel i've got the message :
> > > > > > Pogoplug Error
> > > > > > Pogoplug is unable to start. Click Ok to close the preference panel.
> > > > > > I'm really fed up !
> > > > > > Cyrille
> > > > > > 
> > > > > > 
> > > > > > 
> > > > > > 
> > > > > > 
> > > > > > 
> > > > > > 
> > > > > > 
> > > > > > This email is a service from Pogoplug Support 
> > > > > M. Cyrille Wozniak, Dec-29 11:50 (IST):
> > > > > Gali, 
> > > > > The switch of the remote access is ON for the iMac but there is nothing on the left side so i can't select folders on my mac.
> > > > > I do the same thing on my MB, and it's ok i can see my folders.
> > > > > 
> > > > > -- 
> > > > > Cyrille WOZNIAK
> > > > > 
> > > > > Le jeudi 29 décembre 2011 à 10:46, Gali B a écrit :
> > > > > > Ticket #57208 (http://support.pogoplug.com/tickets/57208) (http://support.pogoplug.com/tickets/57208) (http://support.pogoplug.com/tickets/57208) (http://support.pogoplug.com/tickets/57208) (http://support.pogoplug.com/tickets/57208): Re: Re: setup wizard (http://support.pogoplug.com/tickets/57208) 
> > > > > > 
> > > > > > 
> > > > > > 
> > > > > > 
> > > > > > 
> > > > > > Your request (#57208) has been updated. 
> > > > > > To review the status of the request and add additional comments, follow the link below: 
> > > > > > http://support.pogoplug.com/tickets/57208 
> > > > > > You can also add a comment by replying to this email.
> > > > > > 
> > > > > > 
> > > > > > Gali B, Dec-29 11:46 (IST):
> > > > > > Hello Cyrille,
> > > > > > Thank you for the update.
> > > > > > From the screen shot you provided us everything seems normal.
> > > > > > Can you please indicate what exactly is the problem?
> > > > > > Keep me posted,
> > > > > > Gali 
> > > > > > M. Cyrille Wozniak, Dec-29 11:43 (IST):
> > > > > > Here you are 
> > > > > > -- 
> > > > > > Cyrille WOZNIAKCapture d’?cran 2011-12-29 ? 10.41.41.png (http://dl.dropbox.com/u/2279517/Sparrow/70a4b91b43589e98da41526b933d6402/Capture%20d%E2%80%99e%CC%81cran%202011-12-29%20a%CC%80%2010.41.41.png)
> > > > > > Capture d’?cran 2011-12-29 ? 10.42.12.png (http://dl.dropbox.com/u/2279517/Sparrow/b95b7e8955f807733dd9d14feb0fd6da/Capture%20d%E2%80%99e%CC%81cran%202011-12-29%20a%CC%80%2010.42.12.png)
> > > > > > ​Le jeudi 29 décembre 2011 à 10:31, Cyrille WOZNIAK a écrit :
> > > > > > > Thanks Gali,
> > > > > > > 
> > > > > > > 
> > > > > > > I've just install the V4 and now it's Ok i can see all my storage but not my iMac 
> > > > > > > .
> > > > > > > When i tried to switch on my remote access there is nothing in the slider on the left there is just the instructions.
> > > > > > > 
> > > > > > > Best Regards-- 
> > > > > > > Cyrille WOZNIAK
> > > > > > > 
> > > > > > > 
> > > > > > > Le jeudi 29 décembre 2011 à 09:15, Gali B a écrit :
> > > > > > > 
> > > > > > > > Ticket #57208 (http://support.pogoplug.com/tickets/57208) (http://support.pogoplug.com/tickets/57208) (http://support.pogoplug.com/tickets/57208) (http://support.pogoplug.com/tickets/57208) (http://support.pogoplug.com/tickets/57208) (http://support.pogoplug.com/tickets/57208): Re: Re: setup wizard (http://support.pogoplug.com/tickets/57208) 
> > > > > > > > 
> > > > > > > > 
> > > > > > > > 
> > > > > > > > 
> > > > > > > > 
> > > > > > > > Your request (#57208) has been updated. 
> > > > > > > > To review the status of the request and add additional comments, follow the link below: 
> > > > > > > > http://support.pogoplug.com/tickets/57208 
> > > > > > > > You can also add a comment by replying to this email.
> > > > > > > > 
> > > > > > > > 
> > > > > > > > Gali B, Dec-29 10:15 (IST):
> > > > > > > > Hello Cyrille,
> > > > > > > > Thank you for the update and for helping us to try and resolve the issue you are facing.
> > > > > > > > Please provide me with some additional information:
> > > > > > > > 1. Where you able to use the software without any issues until this occurs? 
> > > > > > > > 2. Can you send us a screen shot of the error message you are receiving?
> > > > > > > > Moreover, in order of further investigating this issue on our side, we will require logs on a higher severity level, which will help us determine what causing the issue you are currently experiencing.
> > > > > > > > 1. Shut down the Pogoplug software
> > > > > > > > 2. From finder, navigate to /Users//Library/Logs and delete all the Pogoplug logs present
> > > > > > > > 3. Unzip the attached file (Higher_Severity_Mac.zip) and double click it. It will increase the logging verbosity for the Pogoplug software
> > > > > > > > 4. Start the Pogoplug software and try to open the preferences
> > > > > > > > 5. navigate to /Users//Library/Logs Copy hbplug.log, pogoplugfs.log, pogoplug-driveapp.log, hbadmin.log, and attach them to this ticket.
> > > > > > > > Once you have sent this information, please reverse your logs to the default severity level by unzipping the additional file attached in this message (Default_Severity_Mac.zip) and double click to initiate it.
> > > > > > > > Thanks for your cooperation, 
> > > > > > > > Gali
> > > > > > > > Attachment(s)
> > > > > > > > Higher Severity Mac.zip (http://support.pogoplug.com/attachments/token/e0arkuzhnxyr1en/?name=Higher_Severity_Mac.zip)
> > > > > > > > Default Severity Mac.zip (http://support.pogoplug.com/attachments/token/cxhwzewaq1ajoaq/?name=Default_Severity_Mac.zip) 
> > > > > > > > M. Cyrille Wozniak, Dec-29 10:04 (IST):
> > > > > > > > Always same problem :
> > > > > > > > 2 Licenses Premium 
> > > > > > > > One for my Macbook Pro
> > > > > > > > One for my iMac
> > > > > > > > My email Activation is cyrille.wozniak@gmail.com (mailto:cyrille.wozniak@gmail.com) (mailto:cyrille.wozniak@gmail.com) (mailto:cyrille.wozniak@gmail.com) (mailto:cyrille.wozniak@gmail.com) (mailto:cyrille.wozniak@gmail.com) (mailto:cyrille.wozniak@gmail.com) (mailto:cyrille.wozniak@gmail.com)
> > > > > > > > The pogo plug Browser can see my Pogoplug and the disk on the usb but not my iMac.
> > > > > > > > And when i go to the preference panel i've got the message :
> > > > > > > > Pogoplug Error
> > > > > > > > Pogoplug is unable to start. Click Ok to close the preference panel.
> > > > > > > > I'm really fed up !
> > > > > > > > Cyrille
> > > > > > > > 
> > > > > > > > 
> > > > > > > > 
> > > > > > > > 
> > > > > > > > 
> > > > > > > > 
> > > > > > > > 
> > > > > > > > 
> > > > > > > > This email is a service from Pogoplug Support 
> > > > > > > > 
> > > > > > > > 
> > > > > > > > 
> > > > > > > > 
> > > > > > > > 
> > > > > > > > 
> > > > > > > > 
> > > > > > > > 
> > > > > > Gali B, Dec-29 11:38 (IST):
> > > > > > Hello Cyrille,
> > > > > > Thank you for the update.
> > > > > > Can you please send us a screen shot of the error message you are receiving?
> > > > > > Keep me posted,
> > > > > > Gali
> > > > > > 
> > > > > > M. Cyrille Wozniak, Dec-29 11:32 (IST):
> > > > > > Thanks Gali,
> > > > > > 
> > > > > > I've just install the V4 and now it's Ok i can see all my storage but not my iMac 
> > > > > > .
> > > > > > When i tried to switch on my remote access there is nothing in the slider on the left there is just the instructions.
> > > > > > Best Regards-- 
> > > > > > Cyrille WOZNIAK
> > > > > > 
> > > > > > Le jeudi 29 décembre 2011 à 09:15, Gali B a écrit :
> > > > > > > Ticket #57208 (http://support.pogoplug.com/tickets/57208) (http://support.pogoplug.com/tickets/57208) (http://support.pogoplug.com/tickets/57208) (http://support.pogoplug.com/tickets/57208) (http://support.pogoplug.com/tickets/57208) (http://support.pogoplug.com/tickets/57208): Re: Re: setup wizard (http://support.pogoplug.com/tickets/57208) 
> > > > > > > 
> > > > > > > 
> > > > > > > 
> > > > > > > 
> > > > > > > 
> > > > > > > Your request (#57208) has been updated. 
> > > > > > > To review the status of the request and add additional comments, follow the link below: 
> > > > > > > http://support.pogoplug.com/tickets/57208 
> > > > > > > You can also add a comment by replying to this email.
> > > > > > > 
> > > > > > > 
> > > > > > > Gali B, Dec-29 10:15 (IST):
> > > > > > > Hello Cyrille,
> > > > > > > Thank you for the update and for helping us to try and resolve the issue you are facing.
> > > > > > > Please provide me with some additional information:
> > > > > > > 1. Where you able to use the software without any issues until this occurs? 
> > > > > > > 2. Can you send us a screen shot of the error message you are receiving?
> > > > > > > Moreover, in order of further investigating this issue on our side, we will require logs on a higher severity level, which will help us determine what causing the issue you are currently experiencing.
> > > > > > > 1. Shut down the Pogoplug software
> > > > > > > 2. From finder, navigate to /Users//Library/Logs and delete all the Pogoplug logs present
> > > > > > > 3. Unzip the attached file (Higher_Severity_Mac.zip) and double click it. It will increase the logging verbosity for the Pogoplug software
> > > > > > > 4. Start the Pogoplug software and try to open the preferences
> > > > > > > 5. navigate to /Users//Library/Logs Copy hbplug.log, pogoplugfs.log, pogoplug-driveapp.log, hbadmin.log, and attach them to this ticket.
> > > > > > > Once you have sent this information, please reverse your logs to the default severity level by unzipping the additional file attached in this message (Default_Severity_Mac.zip) and double click to initiate it.
> > > > > > > Thanks for your cooperation, 
> > > > > > > Gali
> > > > > > > Attachment(s)
> > > > > > > Higher Severity Mac.zip (http://support.pogoplug.com/attachments/token/e0arkuzhnxyr1en/?name=Higher_Severity_Mac.zip)
> > > > > > > Default Severity Mac.zip (http://support.pogoplug.com/attachments/token/cxhwzewaq1ajoaq/?name=Default_Severity_Mac.zip) 
> > > > > > > M. Cyrille Wozniak, Dec-29 10:04 (IST):
> > > > > > > Always same problem :
> > > > > > > 2 Licenses Premium 
> > > > > > > One for my Macbook Pro
> > > > > > > One for my iMac
> > > > > > > My email Activation is cyrille.wozniak@gmail.com (mailto:cyrille.wozniak@gmail.com) (mailto:cyrille.wozniak@gmail.com) (mailto:cyrille.wozniak@gmail.com) (mailto:cyrille.wozniak@gmail.com) (mailto:cyrille.wozniak@gmail.com) (mailto:cyrille.wozniak@gmail.com) (mailto:cyrille.wozniak@gmail.com)
> > > > > > > The pogo plug Browser can see my Pogoplug and the disk on the usb but not my iMac.
> > > > > > > And when i go to the preference panel i've got the message :
> > > > > > > Pogoplug Error
> > > > > > > Pogoplug is unable to start. Click Ok to close the preference panel.
> > > > > > > I'm really fed up !
> > > > > > > Cyrille
> > > > > > > 
> > > > > > > 
> > > > > > > 
> > > > > > > 
> > > > > > > 
> > > > > > > 
> > > > > > > 
> > > > > > > 
> > > > > > > This email is a service from Pogoplug Support 
> > > > > > Gali B, Dec-29 10:15 (IST):
> > > > > > Hello Cyrille,
> > > > > > Thank you for the update and for helping us to try and resolve the issue you are facing.
> > > > > > Please provide me with some additional information:
> > > > > > 1. Where you able to use the software without any issues until this occurs? 
> > > > > > 2. Can you send us a screen shot of the error message you are receiving?
> > > > > > Moreover, in order of further investigating this issue on our side, we will require logs on a higher severity level, which will help us determine what causing the issue you are currently experiencing.
> > > > > > 1. Shut down the Pogoplug software
> > > > > > 2. From finder, navigate to /Users//Library/Logs and delete all the Pogoplug logs present
> > > > > > 3. Unzip the attached file (Higher_Severity_Mac.zip) and double click it. It will increase the logging verbosity for the Pogoplug software
> > > > > > 4. Start the Pogoplug software and try to open the preferences
> > > > > > 5. navigate to /Users//Library/Logs Copy hbplug.log, pogoplugfs.log, pogoplug-driveapp.log, hbadmin.log, and attach them to this ticket.
> > > > > > Once you have sent this information, please reverse your logs to the default severity level by unzipping the additional file attached in this message (Default_Severity_Mac.zip) and double click to initiate it.
> > > > > > Thanks for your cooperation, 
> > > > > > Gali
> > > > > > Attachment(s)
> > > > > > Higher Severity Mac.zip (http://support.pogoplug.com/attachments/token/e0arkuzhnxyr1en/?name=Higher_Severity_Mac.zip)
> > > > > > Default Severity Mac.zip (http://support.pogoplug.com/attachments/token/cxhwzewaq1ajoaq/?name=Default_Severity_Mac.zip) 
> > > > > > M. Cyrille Wozniak, Dec-29 10:04 (IST):
> > > > > > Always same problem :
> > > > > > 2 Licenses Premium 
> > > > > > One for my Macbook Pro
> > > > > > One for my iMac
> > > > > > My email Activation is cyrille.wozniak@gmail.com (mailto:cyrille.wozniak@gmail.com) (mailto:cyrille.wozniak@gmail.com) (mailto:cyrille.wozniak@gmail.com) (mailto:cyrille.wozniak@gmail.com) (mailto:cyrille.wozniak@gmail.com) (mailto:cyrille.wozniak@gmail.com)
> > > > > > The pogo plug Browser can see my Pogoplug and the disk on the usb but not my iMac.
> > > > > > And when i go to the preference panel i've got the message :
> > > > > > Pogoplug Error
> > > > > > Pogoplug is unable to start. Click Ok to close the preference panel.
> > > > > > I'm really fed up !
> > > > > > Cyrille
> > > > > > 
> > > > > > 
> > > > > > 
> > > > > > 
> > > > > > 
> > > > > > 
> > > > > > 
> > > > > > 
> > > > > > This email is a service from Pogoplug Support 
> > > > > Gali B, Dec-29 11:46 (IST):
> > > > > Hello Cyrille,
> > > > > Thank you for the update.
> > > > > From the screen shot you provided us everything seems normal.
> > > > > Can you please indicate what exactly is the problem?
> > > > > Keep me posted,
> > > > > Gali 
> > > > > M. Cyrille Wozniak, Dec-29 11:43 (IST):
> > > > > Here you are 
> > > > > -- 
> > > > > Cyrille WOZNIAKCapture d’?cran 2011-12-29 ? 10.41.41.png (http://dl.dropbox.com/u/2279517/Sparrow/70a4b91b43589e98da41526b933d6402/Capture%20d%E2%80%99e%CC%81cran%202011-12-29%20a%CC%80%2010.41.41.png)
> > > > > Capture d’?cran 2011-12-29 ? 10.42.12.png (http://dl.dropbox.com/u/2279517/Sparrow/b95b7e8955f807733dd9d14feb0fd6da/Capture%20d%E2%80%99e%CC%81cran%202011-12-29%20a%CC%80%2010.42.12.png)
> > > > > ​Le jeudi 29 décembre 2011 à 10:31, Cyrille WOZNIAK a écrit :
> > > > > > Thanks Gali,
> > > > > > 
> > > > > > 
> > > > > > I've just install the V4 and now it's Ok i can see all my storage but not my iMac 
> > > > > > .
> > > > > > When i tried to switch on my remote access there is nothing in the slider on the left there is just the instructions.
> > > > > > 
> > > > > > Best Regards-- 
> > > > > > Cyrille WOZNIAK
> > > > > > 
> > > > > > 
> > > > > > Le jeudi 29 décembre 2011 à 09:15, Gali B a écrit :
> > > > > > 
> > > > > > > Ticket #57208 (http://support.pogoplug.com/tickets/57208) (http://support.pogoplug.com/tickets/57208) (http://support.pogoplug.com/tickets/57208) (http://support.pogoplug.com/tickets/57208) (http://support.pogoplug.com/tickets/57208): Re: Re: setup wizard (http://support.pogoplug.com/tickets/57208) 
> > > > > > > 
> > > > > > > 
> > > > > > > 
> > > > > > > 
> > > > > > > 
> > > > > > > Your request (#57208) has been updated. 
> > > > > > > To review the status of the request and add additional comments, follow the link below: 
> > > > > > > http://support.pogoplug.com/tickets/57208 
> > > > > > > You can also add a comment by replying to this email.
> > > > > > > 
> > > > > > > 
> > > > > > > Gali B, Dec-29 10:15 (IST):
> > > > > > > Hello Cyrille,
> > > > > > > Thank you for the update and for helping us to try and resolve the issue you are facing.
> > > > > > > Please provide me with some additional info