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December 8, 2011 01:36 PM

Categories: Pogoplug PC

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brennerkh

Member
Joined: 05/13/2011

Hello,

my english is not the best, but i try it!:

Since i have installed the pogoplug software for Lion,

i get sometimes after starting the OS kernel panic on my iMac.

This is the Report:

Interval Since Last Panic Report: 71480 sec

Panics Since Last Report: 1

Anonymous UUID: xxxxxxxxxxxxxxxxxxxxxxxxx

Thu Dec 8 19:11:46 2011

panic(cpu 0 caller 0xffffff80002c266d): Kernel trap at 0xffffff7f81eac343, type 14=page fault, registers:

CR0: 0x0000000080010033, CR2: 0x0000004300000007, CR3: 0x00000000429a8000, CR4: 0x0000000000000660

RAX: 0x0000004300000006, RBX: 0x0000000000000002, RCX: 0xffffff7f81eaf91a, RDX: 0xffffff8014448d40

RSP: 0xffffff80f1a4b990, RBP: 0xffffff80f1a4b9e0, RSI: 0x000000008020690c, RDI: 0xffffff80151ca808

R8: 0xffffff80eb2880d6, R9: 0x0000000000000000, R10: 0x00007fff6d3d75d0, R11: 0xffffff80002d8220

R12: 0x0000000000000000, R13: 0x0000000000000000, R14: 0xffffff8014220c30, R15: 0xffffff80141bf0a8

RFL: 0x0000000000010282, RIP: 0xffffff7f81eac343, CS: 0x0000000000000008, SS: 0x0000000000000010

CR2: 0x0000004300000007, Error code: 0x0000000000000000, Faulting CPU: 0x0

Backtrace (CPU 0), Frame : Return Address

0xffffff80f1a4b650 : 0xffffff8000220702

0xffffff80f1a4b6d0 : 0xffffff80002c266d

0xffffff80f1a4b870 : 0xffffff80002d7a1d

0xffffff80f1a4b890 : 0xffffff7f81eac343

0xffffff80f1a4b9e0 : 0xffffff7f81eaf9a9

0xffffff80f1a4ba20 : 0xffffff7f81eada06

0xffffff80f1a4ba60 : 0xffffff8000344787

0xffffff80f1a4bab0 : 0xffffff800039ca0d

0xffffff80f1a4bb20 : 0xffffff800039e213

0xffffff80f1a4bcc0 : 0xffffff800033f4c7

0xffffff80f1a4bd90 : 0xffffff800033f672

0xffffff80f1a4bdc0 : 0xffffff8000563f3f

0xffffff80f1a4be00 : 0xffffff8000563fe0

0xffffff80f1a4be30 : 0xffffff8000531453

0xffffff80f1a4be60 : 0xffffff8000561124

0xffffff80f1a4bf50 : 0xffffff80005caa9b

0xffffff80f1a4bfb0 : 0xffffff80002d8363

Kernel Extensions in backtrace:

com.pogoplug.xcetap(1.0)[E3284DC7-9692-8513-D552-4CCD6038AA1E]@0xffffff7f81eab000->0xffffff7f81eb0fff

BSD process name corresponding to current thread: ifconfig

Mac OS version:

11C74

Kernel version:

Darwin Kernel Version 11.2.0: Tue Aug 9 20:54:00 PDT 2011; root:xnu-1699.24.8~1/RELEASE_X86_64

Kernel UUID: xxxxxxxx

Is this a Problem cause the Pogoplug software?

i have never had such problems before.

All best

Charly

Discussion:    Add a Comment | Comments 1-6 of 6 | Latest Comment

Peter Redmer Avatar
Editor
December 8, 2011 3:16 PM

Hi Charly, a kernel panic is a pretty serious issue and if it's somehow due to the software, the folks at Cloud Engines will want to give it attention. I haven't heard of it being a major problem, though--this is the first report I've seen. I'm sending this off to them so they can check it out, but you may also want to submit a support ticket to them with this info.

Peter Redmer
Administrator
Blog | Twitter

Chris Louie Avatar
Cloud Engines
December 9, 2011 5:27 PM

Hi brennerkh,

This is Christopher, head of Customer Outreach here at Pogoplug.

This process com.pogoplug.xcetap is a component of Pogoplug Remote Access Software.

If you haven't already, please contact Support so we can take a closer look. Sign In to my.pogoplug.com and 'Submit a support ticket' using 'Help Center'.

Kind Regards,
Christopher Loue
on behalf of the Pogoplug Team

Nicky Pogo Avatar
Cloud Engines
December 27, 2011 3:52 PM

@brennerkh

It sounds like you may have an outdated version of the Pogoplug Remote Access software. There was a known bug with the software causing intermittent kernel panics on Lion and it has since been addressed. Please download and install the latest software from the following links to see if it solves your problem:

Mac: http://download.pogoplug.com/install/mac/pogopluginstall.pkg
Win: http://download.pogoplug.com/install/win/pogopluginstall.exe

brennerkh Avatar
Member
December 28, 2011 6:00 PM

Hello Nicky,

i downloaded the latest software as you show me.
All does all right now.
I will give you an report, but first i test the new software.

Many thanks to you all!
I wish a good and great new year 2012 to you all.

Charly

brennerkh Avatar
Member
January 6, 2012 3:00 PM

Hello dears from Cloud Engines,

first i will wish you all a great and very good new year.

I thank you very much, because since i have installed the new software for mac, i had no more kernel panic on my iMac since them.

All best to you

Charly

brennerkh Avatar
Member
February 9, 2012 1:28 PM

Hello Dears,
now it is February 9, 2012

and i got no more kernel Panic!!

Thanks to all.

Charly

Discussion:    Add a Comment | Back to Top | Comments 1-6 of 6 | Latest Comment

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