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December 7, 2011 03:08 PM

Categories: Pogoplug Classic

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hvelez

Member
Joined: 07/08/2011

I have been waiting two days to get some kind of update from support. TWO days! I am a believer of the Pogoplug device.

I have a cloudstor and a Pogoplug Pro.

I am starting to have second thougths of my investment

Any help?

Discussion:    Add a Comment | Comments 1-7 of 7 | Latest Comment

Chris Louie Avatar
Cloud Engines
December 7, 2011 5:49 PM

HI hvelez,

This is Christopher, head of Customer Outreach here at Pogoplug.

It is possible Supports email responses have been spammed somewhere along the way.

Have you tried to login to support.pogoplug.com to 'Check Your Existing Requests'?

Kindest Regards,
Christopher Louie
on behalf of the Pogoplug team

Generic Member Avatar
Member
December 7, 2011 5:54 PM

Yes I did. I asked for help there too. Not a peep.

Thanks

Chris Louie Avatar
Cloud Engines
December 7, 2011 6:06 PM

hvelez,

What's your ticket number I'll confer with Support?

Christopher

Generic Member Avatar
Member
December 7, 2011 6:28 PM

It is Upgrade (ticket #54000)

Is not a major issue, but it will be nice to get an update.

Thanks

Chris Louie Avatar
Cloud Engines
December 7, 2011 6:38 PM

Hi hvelez,

Engineering just provided a new update.

Your Pro is scheduled to be updated to firmware 3.2.x the middle of next week, Wednesday, December 14th.

We do suggest you wait until then rather than update your device with a pre-release version of the firmware.

This allows Engineering to shake out any lingering issues, if any.

Kindest Regards,
Christopher Louie
on behalf of the Pogoplug team

Generic Member Avatar
Member
December 7, 2011 6:42 PM

Chris Louie said: Hi hvelez, Engineering just provided a new update. Your Pro is scheduled to be updated to firmware 3.2.x the middle of next week, Wednesday, December 14th. We do suggest you wait until then rather than update your device with a pre-release version of the firmware. This allows Engineering to shake out any lingering issues, if any. Kindest Regards, Christopher Louie on behalf of the Pogoplug team

Thanks a lot! Good to know.

I will check my Pogo next week on the 14th

Thanks again

Great Service

Keep up the good work!

Generic Member Avatar
Member
December 14, 2011 10:31 AM

For Christopher Louie

Any updates regarding the upgrade due today on my pogoplug pro?

Thanks

Discussion:    Add a Comment | Back to Top | Comments 1-7 of 7 | Latest Comment

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