Not sure what problems you each are having.

Back in Aug or Sept there was some sort of wonkiness w/ the server-side stuff (at least, that is my understanding of it) @ CE.   I had problems then - it is frustrating when you can't get at your stuff.   My thoughts then were that there should be an option to _remotely_ and _safely_ reboot one's pogoplug device, from afar.   ... or at least a way to restart/re-initialize services remotely, from afar, on one's own machine.

That being said, I can tell you that since then I've had _zero_ (nix, nichts, nada, null, zippo, goose-egg, cardinality of the Null-Set, etc,...) problems ...    I've had no downtime since then, and have been able to access my stuff painlessly, at work, or from on the road (out of state, and overseas).

I do rely on it, and it has been reliable for me, outside of that one window of badness.  Other than that span of several days, it's worked w/o a hitch.

Even-handedly, if it isn't working for you, I can see your disgust/frustration/impatience.  Hope you get it worked out ASAP.

I actually have several of these devices - a stock unit (stream my media from here, and also access my files/materials for work that way), and two other devices that I have hacked to run Debian for NAS services, as well as my "weather station".)

Check out my 1-Wire Weather Station/Cam hosted on a PogoPlug . . . . . http://davysweather.dyndns.org

Well...im in europe so because the hour i was exactly at the moment it happened.
the system went down (u weren't able to log gin into the webpage and anything.

and when it recovered, seems like the pogo plug devices failed.

i had to unplug the device and plug it again..
in pogo plug Facebook page i already wrote that they should allow us to restart the device remotely because if some day this happens and we are not at home, then how come are we gonna feel comfortable trusting that all our information is going to be available "always" wherever we are, if we are going to be scared if something like this happens.

(sorry for my english ) but the complain idea is universal.

Well. I dont want to scare u. But this happened to my GF in
A just one month new pogo21 hardware. That are supposedly now the two versions you are seelling.
Plus. Im still waiting at least some
Email sating they are checking the problems
I wrote in a ticket from one month from now.

Chris Louie said:

Gerardo said: Well. I dont want to scare u. But this happened to my GF in A just one month new pogo21 hardware. That are supposedly now the two versions you are seelling. Plus. Im still waiting at least some Email sating they are checking the problems I wrote in a ticket from one month from now.

Hi Gerardo, We believe you but the only issue we recently discovered is as I described previously in this thread. What is your ticket number and we'll confer with Support. Christopher

there has been so many ticket numbers with so many different answers. I guss the main problem is that for one question you give different answers depending who is answering.

I really know you are working hard on this. but some times it's so frustrating not to get response, or suddenly to receive an answer from a diferent agent proposing us to do something we already did.

I know some times I could be very mean with the way I talk but is because i feel so frustrated to see so amazing product idea to being wasted in this way. I really belive in your product, i have a pogoplug pro, and i give myself as a gift a new pogoplug to my GF in a trip we did to New York from Europe. 

But is incredible how much time I spend solving my issues and her issues with this product. You sell this product as "no brain" device, and probably the first minute looks like this, but the problems that comes the next days are so frustrating that belive me if my GF wouldnt have me, she probably already would have the pogoplug in the trash or reselling it. You should look a page of a company in london who won the price as best new company, is called Giffgaff, is a cheap mobile company who base her success giving a lot of value and support to their official forum and the people who posts there. 

We feel here abandoned, you typical solution is just "to contact pogoplug support" I know most of the times this works, but you should know most of the people likes to comes here and find a general solution for general common problems. I guess most of the people here who complains a lot, at the end, as a very deeply honest answer, i guess most of them would say that is not the money or the time, is the frustration of something that still is unique in the market (just tonido plug is the competitor that i know) is throwed to the trash with in so terrible way.

Imagine some day Apple putting something similar to Pogoplug, integrated in their time capsules and available from the icloud page....... 

or imagine dropbox selling a device like your to complement their cloud services...or google, or microsoft...i mean common!!! dont waste your time and become the leaders right now for when that day comes. 

im going to paste here the ticket number I know probably later it became another number....     im pretty sure much of this get lost into your support cuz once i updated one of the three problems i had exposed, the guy who answered me, i guess he red so fast, that he thought that was the whole problem and forgot the rest and since then i dont know nothing! 

take us more than a unsatisfied costumers, more like a way to improve your bussiness,,,,in the time i tried to solve my things i really found a lot of ways to improve your ideas. because i really belive this product can be really amazing.

Gerardo 

ticket number: 49953

Thank you Christopher, I have decided to create videos with the problems I'm having and uploading the the cloud, probably thats a better way to explain my self because with my terrible english everything is more complicated.

Ok, the second video with the second problem finished, and here it is.
the Cloud problem: http://ppl.ug/4GzSYTlVZ3A/

HEY!!! i just checked my P. Pro updated to the 3.2.4 so i tried again with the browser to upload the movie...anndddddd it worked!!!! sooo my theory was right? :(http://ppl.ug/Vqd9FTe8Jjo/)

problem 1. SOLVED

yes, the latest one is 3.2.4
what do you mean with you "android app does`t see it?" be more specific. And probably we can help

Well... my Pogoplug pro updated from 2.5.9.5 to 3.2.4 just yesterday, so, probably yours will update shortly. or probably mine updated cuz i wrote to support and they started to check with my device..... who knows....

With "i don't see my drive with the android app" I want to think that you really see it. but the options to upload the pictures from the phone are not available. is this the case? cuz exactly i had this option just available when mine updated to the 3.2.4
Now if what you mean is that you "don't see the drive at all" then theres something wrong.

we having the same problem... mine started when we lost power for about hr and a half. when the power came back on pogo didn't. green lite on no one home. have tried all the tricks, so my question is pogoplug having a problem??
was working this morning, watched a movie at my sisters so I know it WAS WORKING!!

any ideas out there ??

thanks all !!!

I have the same problem which also started when we lost power. when the power came back on pogo didn't. My pogoplug says "no drive attached". I have a good hard drive and two USB thumgb drives attached and pogoplug doesn't see any of them. It used to work - I previously could see the hard drive and was able to copy files to it using the Pogoplug software and the "P:\" drive, but no more. I can no longer see the hard drive in my P:\ drive or on http://pogoplug.com/view Tried unregistering, disconnecting the drives, re-registered, then reconnected a drive, but same issue. I've tried several external drives. No luck.

I got an answer to this problem from Pogoplu support - it resolved my problem:


Deleting the hard drive's .cedata folder may be able to fix some inconsistency on your attached drive. The fix is relatively simple:

1) Safely unmount your hard drive from http://my.pogoplug.com using the eject icon next to the folder representing your hard drive. (This step is actually not applicable if you can't see the drive at all)
2) Attach your drive to your Windows PC, allow it to be discovered.
3) Navigate to the root of your USB external drive.
4) Delete .cedata folder.
5) Safely unmount your hard drive from your PC using the Safely Remove hardware tray applet in the lower right corner of your Desktop.
6) Power cycle your Pogoplug, wait for a solid green LED on the front of the Pogoplug.
7) Power up your drive, and attach to your Pogoplug.
After attaching