Same here! I have two Pogoplugs, the original and a black professional, each with multiple drives, and today all of them have disappeared! As these constitute my backups for my files I am very concerned. They all seemed to disappear together when the new software was released, making me think something is wrong with the software. The two Pogos are separated by about 1200 miles, and therefore I do not believe both have gone out, and one is here locally with me and I can see it is up and running. What is going on?

What is the URL of the pogoplug.com site for buffalo drives?

The site "my.pogoplug.com" is missing some features (they broke it) like listing shares by e-mail if you have more than a small number of e-mail addresses with access to different directories. I use goflexnet.pogoplug.com for my access, it works, and it allows public embed shares so I can host photos for html that I create on my ebay auctions.

The new my.pogoplug.com site provides a "get link" feature which is almost useless for much of anything.

So aside from goflexnet.pogoplug.com, anyone know of the other approaches to pogoplug's website that I can test to see which ones work, and which ones they've managed to break with their "improvements"

Thanks

Same is happening to me! I am not happy. Maybe go to Tonido?

JoelR said: Having the same issue of disappearing HD since the new free 5G Cloud drive was added to my Pogoplug software. Unplugging & restarting with green light on did not solve the problem. It just cannot see my Pogoplug device anymore.

EXACTLY THE SAME ISSUE!! I'm guessing the new "cloud" feature has somehow disabled the drive recognition. I tried all the usual procedures unplugging restarting my network tried a new drive etc etc etc and nothing!

THIS IS BS!!! I paid for a device to help me not to give me hours of fustration!!

I was even trying to upload to the "cloud" and keep getting failure issues doesnt copy all the files loses connectivity etc NOT GOOD!!

This is BS!! To pull this stunt during the Thanksgiving weekend when many people are away from their homes is completely unacceptable. There was absolutely no notice given, and I am 600 miles from home and the solution is to power cycle my Pogoplug?! Completely unacceptable! Perhaps they should consider adding a remote way to reboot the Pogoplug to the web interface instead of trying to jump on the "cloud" bandwagon like every other service.

Cloud Engines is clearly not thinking of themselves as a company that people depend on, so maybe we should stop depending on them and their products. I've had my Pogoplug for a year and a half; and after this stunt, I'm ready to throw it in the trash. The company owes every single one of their users an apology and they need to develop a notification system for scheduled downtime now!!

Unplug the power and restart. Works now. Probably some software update that needed a restart. But yes sucks for those who are not able to physically restart their devices.

I am having the same exact issue. I have one pogoplug in my primary house and one in my vacation home. I sync files for backup purposes to my vacation home. I would say about 2 weeks ago I lost the drive at my vacation home w/ "No Drives Attached" message - didn't think much of it at the time. I had thought the internet connection was down and would address when I was back at my vacation house over Thanksgiving. A few days ago I lost the drive at my primary house -- "No Drives Attached" - but have not had a chance to troubleshoot the issue. I am now at my vacation house and I have shutdown the pogoplug several times and the drive and even tried unregistering and re-registering and I am still getting "No Drives Attached".

WTF -- POGOPLUG needs to respond to these issues. Both of my drives can not be seen by both Pogoplugs. I believe this all started with the Cloud upgrade, but I do not have exact dates.

We need a reponse from POGOPLUG to address the issue immediately. I am more than willing to help test, but POGOPLUG needs to respond.

I have opened a support ticket for "No Drives Attached" after Cloud update and requested that Pogoplug provide support in the Forum.

I would suggest that everyone that has this issue open a support ticket so they have an understanding of volume of users with this issue.

Update - 1 Pogoplug is working now!

In the last hour, I did two things. 1) Opened a support ticket w/ Cloud Engines and unplugged the PogoPlug for about 1 hour before turning it back on.

When I turned PogoPlug on and then turned on drive after green light on Pogoplug I noticed the drive seemed to be indexing / activity. After drive activity was complete, then the drive now appears and I can access it.

Also, the PogoPlug Cloud appears in my list of devices that did not appear before when I shutdown and reset.

The only change that I did was leave the Pogoplug turned off for an hour instead of a minute or two.

In addition, PogoPlug support responded to me today that they were not able to access either of my PogoPlugs -- although I expect when they tried to access the one I fixed, it was most likely off.

I am not in the same physical location as the second PogoPlug so I will not be able to test shutting it off for an hour to see if the drives come back to Monday.

Try shutting off for an hour and see if the drives come back. I will let you know what support says. I asked them if they made any changes to my account. I am wondering why the PogoPlug Cloud just appeared that wasn't there before.

It breaks my heart that the Pogoplug is not really living to is full potential. lack of Communication from Cloud Engines is really disappointing. I have been playing with Tonido since this situation with the Drives. is not as elegant as Pogoplug, but works locally on the LAN and on the web. I even disconnected connectivity to the web and still worked. I ordered a second Pogoplug but right now I am having regrets.

This latest update to POGOPLUG has removed some of it's most useful features. Look into "BDrive" or "Tonido" to maintain complete control over all aspects of your personal cloud. BDrive will even allow uploads directly from my smartphone.

Still haven't heard from tech support.
I decided to register my device as if it had never been on Pogoplug, it's a BIZ unit.
Surprize!!! It came up and all the drives are present, not only that but all my backup links are restored!
I don't know why that worked, especially that the backups re-appeared since they seem to disappear everytime there is an update to the device, but for now I am back in business.
Thanks for all the help.