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October 26, 2011 07:36 AM

Categories: Pogoplug Classic

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noxx-82

Member
Joined: 10/26/2011

Hi everybody,

I use the Pogoplug Software on my mac which runs all the time, I don't use an external Pogoplug device.

When I try to upload a file bigger than 4GB to my mac using the mypogoplug.com web login I always get the message that the file is to big for transfer.

This happens from inside my LAN as well as from outside and no matter which browser I use (Safari, Firefox, Internet Explorer).

Does anybody has the same problem and knows how to solve it?

Thanks and best regards.

Discussion:    Add a Comment | Comments 1-6 of 6 | Latest Comment

Generic Member Avatar
Member
October 26, 2011 9:33 AM

i ran into the same problem on the PC sending stuff to my pogoplug pro via webpage and client software for files greater than 2 GB. I think it;s a limitation in their software.

what type of files are you trying to transmit? video? pictures? it might be better practice to compress or cut down the size of your files where possible so transfers will occur more efficiently and error free.

Generic Member Avatar
Member
October 26, 2011 10:37 AM updated: October 26, 2011 10:38 AM

Ok, that's interesting. But why do you have a limitation at 2GB when mine is at 4GB???

I only tried to upload a .dmg file (.exe on windows) with 7.7 GB. But I don't think it makes any difference whether it's a movie, folder with pictures or anything else.

I think in most of the cases 4GB will be enough to transfer anything you want onto the Pogoplug but there may be cases where you want to upload files that are bigger and that can't be splitted or compressed. And I would like being able to also handle those files.

But as it seems there is no way than to hope that Cloud Engines itself will update their software one day...

Generic Member Avatar
Member
October 26, 2011 11:08 AM

not a hard limitation but just a point where the files I tried just failed to upload. i just assumed that anything larger than 2-4 gb won;t work after that and decided not try anymore.

while I agree that we should be able to handle files greater than 4 gb, i think we can both agree that the Pogoplug is not the best as a general purpose file server. biggest limiation i can see is that the Pro only has about 128mb of RAM. huge for a year 1995 file server but massively underpowered by todays for fileservers.

ah the good old days when even the 16 bit version of windows notepad had a limit of 4 MB for opening text files! i run some old novell servers here and up until about 2003-2005, you couldn't transfer files greater than 4 GB onto it-not a limit of the server backend but the novell client. it;s been fixed.

anyway, goodluck and hope you get it working.

Chris Louie Avatar
Cloud Engines
October 26, 2011 1:20 PM

Hi all

This is Christopher, head of Customer Outreach here at Pogoplug. Here are a few things to consider when uploading to your Pogoplug.

1) Uploading through any web browser is determined by the available RAM and caching specifications for the browser - multi-GB file transfers aren't likely to work. This is why we provide Pogoplug Software for large file transfers.
2) The 4GB limit is also the transfer limit for drives formatted FAT32 - file transfers of >4GB to FAT32 formatted drives will fail even when directly attached to your computer.

madman999, it seems that your issues with transferring 2GB files may be related to network time out issues. A good isolation is to connect your computer to your network using wired ethernet; we already assume your Pogoplug is directly attached to your router attached to your modem using ethernet. If you've done all these isolations and still can't use Pogoplug successfully, please login to my.pogoplug.com and 'Submit a support ticket' using 'Help Center'.

Kind Regards,
Christopher
on behalf of the Pogoplug team

Generic Member Avatar
Member
October 26, 2011 2:20 PM

my pogoplug is wired to my network but it;s not an issue for me as I already transcode my files down below 2-4 gb anyway. i am not trying to use my unit as a file server. besides, the larger the file the more likely it will get corrupted so even when I work with Acronis True Image TIB files, i split them into 2 GB increments.

i didn;t know if the OP was talking about media files like DVD/Blueray extracts which ought to be cut down for manageability sake or just general purpose binary files(like an ISO or zip archive).

so what you are saying is that there is no file size limitation in the software and you should be able to transfer as large a file as your file system will take? we all know FAT is limit to 2 GB, FAT 32 to 4 GB but NTFS, EXT2-3 and MAC FS could have TB file limits?

Chris Louie Avatar
Cloud Engines
October 26, 2011 3:21 PM

madman999,

Your understanding is correct regarding file size limitation.

There is no designed in limit for the file size you can transfer using Pogoplug Software.

Though I might suggest for TB size copies an advanced sync tool would be efficient and would be recover in the event of a network timeout; there's no need to purchase anything, command line tools rsync and robocopy are baked right into OS X and the latest flavors of Windows.

KR
Christopher

Discussion:    Add a Comment | Back to Top | Comments 1-6 of 6 | Latest Comment

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