Recently I have been unable to do remote scheduled backups using the Seagate Manager utility with my Dockstar/hard drives. The Seagate Manager refuses to detect the hard drives connected to the Dockstar. It returns the message "No external drives were found. Make sure your external drive is connected and turned on." Well, I contacted both Seagate support and Pogoplug support. After numerous email exchanges with Pogoplug support they suggested that the problem was with Seagate Manager. Made sense to me. After contacting Seagate support I received the following reply, "Unfortunately, the newest version of Pogoplug software is not compatible with Seagate Manager. You will have to connect the drives directly to the computer in order to use Seagate Manager with the drives." WHAT !!! That was the entire content of the email. No suggested resolution to my problem or what Seagate planned on doing about it. After replying to the email with many questions, I'm currently waiting for a reply. To say the least, at this point in time, I'm not a happy guy! I'm wondering if any of you who own a Dockstar and use Seagate Manager are experiencing the same problem. I can't believe I'm the only person going through this. I've seen no mention of this problem on the forum(s). If you have experienced this I would like to know what your interaction with Seagate support was like. Do you have any work-around for the now lost remote scheduled backup capability that Seagate Manager used to provide? I find it hard to believe that Seagate Technical Support is not communicating with Pogoplug Technical Support, and visa-versa, regarding this problem. Any information would be appreciated.  Thanks, Greg