I have found that Active Copy does not "automatically" update the files on the destination drive. I find myself disabling and then re-enabling the Active Copy functionality in order to get it to update. Not real responsive, and it certainly doesn't work as advertised.

I guess the best way to look at it is that Pogoplug was a fairly cheap product to purchase. You get what you pay for. But it had so much promise; it's sad that it falls so short.

Peter Redmer said: Hi gregskey and Guineaman, Have you reported these Active Copy issues to Pogoplug support? I'm going to pass this thread on to them so they can take a look and possibly contact you individually to resolve the issues. I had pretty good experiences with Active Copy automatically copying files, so there could be a gremlin messing things up in your configuration :)

I've reported my Active Copy problems to tech supports at least five times.  They are responsive, but unresponsive.  By that I mean that they get back to me, but they don't EVER solve the problem.

I have also snail mailed the CTO of Cloud Engines (Brad Dietrich) explaining my problems in great detail, but he did not deign to respond.

I feel I have every right to voice my dissatisfaction with the PogoPlug product and business model at every opportunity since the makers of the product aren't able to address the problems I've had since day #1.

Chris Louie said: Hi all, This is Christopher, head of Customer Outreach here at Cloud Engines. While I can't speak to the specific symptoms you are seeing with Active Copy, let me take this opportunity to describe how it currently works: 1) Pogoplug device to Pogoplug device or PC with Pogoplug Software installed: AC detects a difference in file name, file size or timestamp for a file, waits 60 seconds for the containing folder to be untouched, then proceeds with the copy. 2) PC to Pogoplug: AC runs every 24 hours, checking the same parameters described above. The 24 hour cycle starts from the time you login to Pogoplug Software on your PC, or from the time you add or Enable a new backup. Kind Regards, Christopher

Chris --

Thanks for comment.

How about pink pogoplug with AC set to synch Drive A to Drive B (both USB external drives)?   AC sure doesn't keep Drive B synched with Drive A without user intervention.  Maybe it should, but it doesn't.  You'll see a whole series of support tickets over the past year from me on this issue.

Thanks Chris--

I understand that AC is one way. That is the way I want to use it: copying contents of external DriveA to external DriveB, both plugged into Pogoplug.

Once a month, I connect an external DriveC to the Pogoplug's third port and use active copy to copy the contents of DriveB to DriveC. Then DriveC goes into the bank box.

My problem has been that I'll copy a bunch of files to DriveA on a Tuesday night and then when I look at DRIVEB on Wednesday, the updated files haven't been copied over to DriveB. I have to disable the active copy function in the Pogoplug to Pogoplug Active Copy (on the Settings/Backup screen), wait a while, and then re-enable the active copy. Then, and only then, do I see the pending message and then see the active copy start to take place.

Make sense?

Guineaman said: Thanks Chris-- I understand that AC is one way. That is the way I want to use it: copying contents of external DriveA to external DriveB, both plugged into Pogoplug. Once a month, I connect an external DriveC to the Pogoplug's third port and use active copy to copy the contents of DriveB to DriveC. Then DriveC goes into the bank box. My problem has been that I'll copy a bunch of files to DriveA on a Tuesday night and then when I look at DRIVEB on Wednesday, the updated files haven't been copied over to DriveB. I have to disable the active copy function in the Pogoplug to Pogoplug Active Copy (on the Settings/Backup screen), wait a while, and then re-enable the active copy. Then, and only then, do I see the pending message and then see the active copy start to take place. Make sense?

Well, this doesn't sound quite right. Support is still the best place to work out this issue though this will likely require more time to resolve this. If you haven't already, you'll need to submit logs directly from your Pogoplug within the first 24 hours or noticing this problem. Logs are purged on a daily basis or upon reboot. I apologize if you've already done this.

Christopher

I recently purchased the Pogoplug Pro, and am seeing the same behavior as Guineaman. I have 2 external drives attached to the Pogoplug, and am trying to ActiveCopy from Drive1 to Drive2. With empty directories, newly copied files synced ok from Drive1 to Drive2, and the initial sync of 120GB of data synced as well. The day after the full sync, I tried creating a new file in the sync source directory via the drive letter mapped with Pogoplug software to Drive1. This did not sync. Modified files in the same directory, however did sync. I've waited 3 hours, and still the new file hasn't copied over.