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I have the same problem, let me know if you find the answer please.
Today i got my pogoplub biz delivered by TNT post.
Also i have payd for a biz version (white and black) it seems to be a "pro" version on the stikker on the botom.
i have found the sticker and it look to be peald of (from the left corner)
and this is fresh out the box !
any way not started up to laat now but its looks not realy "profesional" a biz product with a peald off / on label.
Peter De Groote
tomorow testing day
Lead Moderator
- member since: 04/21/2009
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- 18 articles authored
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October 16, 2011 1:08 AM
Jeroen said: I have the same problem, let me know if you find the answer please.
I would recommend you contact support @pogoplug.com and have them work with you to sort it out.
They can check, using your Pogoplug info, and make sure that it is set up correctly.
October 16, 2011 6:22 AM
Jeroen said: I have the same problem, let me know if you find the answer please.
Hello Jeroen
I request a refund by the reseller in the netherlands only the give a refund within 14 days after order (order date -3 to 4 days for delivery = 10 days :-(
2e step i contacted cloud engines
Explain that i dont find this is a biz product for many reseons (no local user list, no logging no http/https interface on the device itself.
Send mails form a "share" are not from your own domain (biz product) and most of these e-mail come to the spam folder of the person
I recieved a RMA and send the device incl original box in perfect condition to cloud engines in the USA
It took a Week and 30euro's (www.bpost.be) to get it there
and a few days later i got my money on my paypal account !
Nice and correct handeling of the guy's of cloud engines ! It need to say
Pitty the do not here what profesional users want !
A short list 
posibility to use the divice without use of cloud engines servers / infrastructure
the biz product need a http/https webserver to manage
send mails with own "from" adres and own servers need to come from the device itself to your local isp or own mailserver.
local list / groups of users on the device
Logging detailed
Set a date of exp of a link like icloud/mobile me / i Disk
performance !
wifi always !
There new iphone backup itegrated
the moment the list above is possible i buy on pogoplug biz again !
October 16, 2011 1:46 PM
I had the same thing happen to me: the box stated Biz, the device stated Pro.
I contacted Pogoplug support with the discrepancy and the missing Biz features under My Pogoplug, they asked for pictures of the sticker on the device, I also provided pictures of the sticker on the box and the box itself, they asked for a proof of purchase and after I provided the requested information the issue was fixed within 5 minutes! It seemed that a batch of Pogoplug Biz devices shipped without the correct firmware.
I've been an IT professional for over 10 years now but I've never had any issue I recorded somewhere fixed so incredibly fast! I can recommend Pogoplug's customer service to anyone.
Daniel
October 16, 2011 4:24 PM
I have the same problem, the box says it's a pogoplug biz. But the stikker and software says it's a pro. I do have the biz funcitions when I go to my.pogoplug.com.
Is this a pro of biz?
October 16, 2011 6:40 PM
witch color is your device ?
black and white ? = Biz
Black and pink = pro
Ping = regular
only with the biz you should have the option to add a custom domain instead of my.pogoplug.com
October 17, 2011 6:45 AM
It is the black and white one, and it is also possible to add a custom domain!
Thank you :)
btw: did you also buy it with 1dayfly? (NL) ?
October 17, 2011 9:09 AM
updated: October 17, 2011 9:11 AM
I Also have purchased a Pogoplug pro from 1dayfly. I got a BIZ instead (Black and mostly white).
But I can't see the BIZ features, it says in the Web interface that it is a PRO.
Where can we get the right firmware?
October 17, 2011 12:08 PM
updated: October 17, 2011 12:09 PM
Hello,
I also orderd it by 1dayfly and today i had contact with them about the firmware.
They will call back about the options.
The support team at Pogoplug wants the invoice due to deliver problem at 1dayfly they give us aBiz instead of a pro but the invoice says i bought a pro and not a Biz.
So the invoice is useless.
I hope they can help us.
October 18, 2011 12:06 PM
The problem is solved , the Pogoplug team Updated the firmware.
So its working fine.
October 19, 2011 1:16 PM
I ordered two from 1DayFly and the second one is also fixed to Biz as of yesterday.
Excellent service from CloudEngines! Their support is great.
October 20, 2011 4:12 AM
updated: October 20, 2011 4:13 AM
They have also updated my Pogoplug. Great service.
October 24, 2011 6:29 AM
has the same problem (no biz features) with 1dayfly pogoplug
contacted support and within 2 hours the problem was solved !
Thanks cloudengines support, super fast service !!
December 10, 2011 2:56 PM
What is the correct version of the firmware for the BIZ device at this time? I show 2.5.7 which is now a year plus old?
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