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July 31, 2011 02:47 PM

Categories: Pogoplug PC

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dtmr

Member
Joined: 07/16/2011

I recently discovered an issue, which almost drove me mad.

My windows7-home-premium-64bit-machine is running Pogoplug-Premium. I installed the OS a few weeks ago, then installed the Pogoplug-desktop-software. I had problems with a special program, which wasn´t able to write the attached usb-drive on the Pogoplug.

The windows-explorer refused to write to the Pogoplug-drive as well.

I went through all the suggestions like ejecting the drive, checking it under Windows regarding disk-probs, resetting the Pogoplug and attaching the drive again. To no avail.

Until I had the idea to disable Kaspersky Internet Security 2012. And voila, writing to the PP-drive went like a charm! Interestingly disabling the firewall-functionality of the security-suite changed nothing and furthermore the Pogoplug-tools were signed as trustworthy within the Kaspersky-settings! Ironic.

So I uninstalled the Kaspersky-suite, turned the Win-Firewall on and switched to another virus-scanner (in this case MSE, but I suppose, that other anti-virus-progs will work too).

I thought, I should share this experience with you. :)

Discussion:    Add a Comment | Comments 1-10 of 10 | Latest Comment

Peter Redmer Avatar
Editor
August 1, 2011 1:20 PM

I know the Pogoplug team has worked hard to ensure compatibility with various anti-virus/malware software programs, but there have been intermittent issues with certain ones. I'd report this via an official support ticket so their tech team can investigate.

Peter Redmer
Administrator
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Generic Member Avatar
Member
August 1, 2011 1:29 PM updated: August 1, 2011 1:32 PM

A german computer-magazine (the most serious and sophisticated one) once had an article about several security-suites (the ones with a combined firewall-antivirus-package) in comparison to pure anti-virus-solutions combined with the built-in-win-firewall. They stated, that in sum the suites potentially could have more issues than the latter combination. Anyway, if the Pogoplug-team could get over this, I would appreciate it of course. But I can live with my posted workaround comfortably as well. :)

Laundromat Avatar
Member
August 3, 2011 7:25 AM

I had problems with my software firewall, too. Since I installed PP software with the firewall disabled (only during installation) it works fine. I am using "Online Armor" by Emsisoft which is a powerful yet small firewall which does not slow down your computer at all. I was able to check the PP network adapter as trusted and since then everything works fine.

dgkiller Avatar
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  • member since: 09/14/2011
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September 14, 2011 9:50 PM

I am currently having the same problem. I had kaspersky internet security 2011 and upgraded to 2012 and all hell broke loose.It took me a while to figure out that kaspersky was the problem. I turn off kaspersky and everything work find. So a said it must be the firewall so I turn it off,that did not fix the problem, I am still trying to figure it out, if anyone find a answer please let me know.

Generic Member Avatar
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  • member since: 09/23/2011
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September 23, 2011 3:31 AM

I was able to get pogoplug and kaspersky 2012 to work by unchecking the box "Block hazardous script in Microsoft Explorer" under tab General in Setting in Web Anti-Virus.

Generic Member Avatar
Member
September 25, 2011 5:19 AM updated: September 25, 2011 5:20 AM

Thank you for the hint. I unchecked this setting and unfortunately still wasn?t able to copy a file to the Pogoplug-drive with the Windows-Explorer.
The pogoplug-support-team was very responsive, but I gave up, until I performed the recommended procedures like uninstalling, disabling the antivirus, rebooting and re-installing and rebooting again. This lead to the same copy-failure with Kaspersky.
I don?t expect the support-team to be able to dig into the deepest algorithms of any antivirus-firewall-software, so I think for now, that Kaspersky and Pogoplug is a no-go at least for me.

dgkiller Avatar
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  • member since: 09/14/2011
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September 25, 2011 9:50 AM

Hofver said: I was able to get pogoplug and kaspersky 2012 to work by unchecking the box "Block hazardous script in Microsoft Explorer" under tab General in Setting in Web Anti-Virus.
Ok this did not work for me. This is what I did to fix the problem, go into web anti-virus setting and click on default level and change the security level to low and thats was it popgo copied my files with no problem. Hope that helps.

Generic Member Avatar
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  • member since: 09/23/2011
  • rank: 4147 of 13233
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September 25, 2011 10:17 AM

Sorry I was to early. My solution above is just working for a short time and at least on my machine seems also the "security level to low" just work for a short while. But unchecking web anti-virus does work, but that is not a acceptable solution for me.

Generic Member Avatar
Member
September 25, 2011 12:30 PM updated: September 25, 2011 12:31 PM

dgkiller said:
Hofver said: I was able to get pogoplug and kaspersky 2012 to work by unchecking the box "Block hazardous script in Microsoft Explorer" under tab General in Setting in Web Anti-Virus.
Ok this did not work for me. This is what I did to fix the problem, go into web anti-virus setting and click on default level and change the security level to low and thats was it popgo copied my files with no problem. Hope that helps.

Thanks for the further hints! :) I tried to follow the steps with changing the web-anti-virus-level to low. At first it didn´t function, but after a while with enabling and disabling the whole web-anti-virus (the yellow warning-widget switched back to green) I got the copying working.

Suspecting the worst I checked the Kaspersky-settings twice (web-anti-virus was low and the widget was green) and I rebooted. After being back again in Windows the copying didn´t work again with the same low web-anti-virus settings! This obviously is - as mentioned above - a fragile, non persistent solution.

I wonder about the whole Kaspersky behaviour. One time the low web-anti-virus worked not and one time - after playing around with the settings, switching the whole web-thingy on and off - it worked again. This is not reasonable on Kaspersky´s side and I suspect a kind of weirdness within this security-suite.

Anyway, my fun to try things out diminished and I tend to shove Kaspersky away. Cheerio. :)

Generic Member Avatar
Member
February 18, 2012 6:31 PM

I would like to keep kaspersky installed and use its firewall and still be able to use the pogoplug so if anyone has found a solution to this, please post.

I tried adding in ports etc into the network rules for the firewall to no avail.

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