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May 31, 2011 11:18 AM

Categories: My.Pogoplug Website

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Forceflow

Member
Joined: 05/31/2011

Hey, I recently bought a Pink Pogoplug V2 (series B04). I connected it, registered it - everything seems to work fine - I can upload and share files.

The only problem is enabling the SSH access to the plug. I've did it in the my.pogoplog.com web interface, configured a password, but the plug itself does not seem to open port 22. 

It's definitely up (responds to ping), and I'm definitely using the right ip, but it just refuses the connection, like the SSH access was never enabled. I'm using the root user as a login.

I tried the following: powercycling, enabling/disabling SSH in web interface.

I'm connecting to the internet through a router, but since all other functionality is working, I doubt it's a port forwarding issue ...

192.168.1.148 (pogoplug) -> 192.168.1.1 (router) -> internet

Out of options here - any ideas?

Discussion:    Add a Comment | Comments 1-20 of 20 | Latest Comment

Peter Redmer Avatar
Editor
May 31, 2011 2:45 PM

I was able to connect via SSH with no major issues just now (Mac OS X 10.6 via Terminal.) I was able to connect using the regular "ssh root@192.168.1.XXX" command using the password I set up. I'd contact Pogoplug official support as this might be a more detailed technical issue.

Peter Redmer
Administrator
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Forceflow Avatar
Member
May 31, 2011 5:24 PM

I've tried the following instructions, to no avail ...

Please try the following instruction in order to reset ssh setting and enabling them.
1. Clear browser cache
2. Under Security Settings, uncheck "Enable SSH access for this Pogoplug enabled device."
3. Sign out from my.pogoplug.com
4. Sign in to my.pogoplug.com
5. Check " Enable SSH access for this Pogoplug enabled device." and set a new password.

If after these steps you are still facing the issue please do as follows:
1. Please safely unmount your hard drive from http://my.pogoplug.comhttp://my.pogoplug.com/ using the eject icon next to the folder representing your hard drive.
2. Power down your Pogoplug and attached drive.
3. Power up your Pogoplug, wait for a solid green led.

Nicky Pogo Avatar
Cloud Engines
May 31, 2011 6:26 PM

Hi Forceflow, is the device from which you are trying to ssh to your Pogoplug getting it's IP address from the same router as your Pogoplug, or are you trying to ssh to it from outside your LAN?

Forceflow Avatar
Member
May 31, 2011 6:51 PM

Hi Nicky,

Yep, they are connected to the same router, and are in the same subnet. I can ping the plug fine. I've tried connecting using the default ssh client in Ubuntu as well as Putty in Windows - to no avail.

Forceflow Avatar
Member
June 1, 2011 3:58 AM

Another thing I discovered: if I go to the media tab and try the button "Reset All PogoPlug Settings", it tells me this:

"There was a problem resetting your Pogoplug settings. This could be because your Pogoplug does not yet have the latest firmware update installed."

My plug has firmware: "Device 2.5.9.5"

Possibly related?

Forceflow Avatar
Member
June 1, 2011 4:51 AM

Nmap-scanned my pogoplug, the SSH port simply is not open:

Nmap scan report for Pogoplug (192.168.1.148)
Host is up (0.00075s latency).
Not shown: 997 closed ports
PORT     STATE SERVICE
80/tcp   open  http
443/tcp  open  https
3333/tcp open  dec-notes

Nmap done: 1 IP address (1 host up) scanned in 0.12 seconds

Nicky Pogo Avatar
Cloud Engines
June 1, 2011 12:22 PM

Hi Forceflow, you should definitely open up a ticket with our support team at support.pogoplug.com so that they can help you resolve this issue. It's definitely not normal behavior.

-Nick

lucky Avatar
Member
June 1, 2011 12:28 PM

Some problem here and I also have the "Device 2.5.9.5" version.
Looks like the Fireware version is the reason.

Nicky Pogo Avatar
Cloud Engines
June 1, 2011 12:30 PM

2.5.9.5 is the most recent firmware for Pogoplug Pro, so if you have a Pogoplug Pro with that firmware version, you are good. If you have a different device and have that firmware version, you should contact support so that we can get you hooked up with the correct version.

lucky Avatar
Member
June 1, 2011 12:39 PM

I do have the pink Pogoplug (V2 ?).
I will create a support ticket.

Nicky Pogo Avatar
Cloud Engines
June 1, 2011 1:08 PM

Hi Guys, there actually are V3 pink Pogoplugs out there that have 2.5.9.5, so I imagine you do actually have the correct firmware. Please do submit a support ticket, though, so that our team can get your sorted out.

Thanks
-Nick

Forceflow Avatar
Member
June 1, 2011 3:55 PM updated: June 1, 2011 3:57 PM

Ticket submitted this morning, and I have sent you the device ID, Nicky.

I also tried to attach the plug to a totally different network (at a friend of mine), to rule out networking problems as the issue - the problem remains the same, unfortunately.

Some surfing around also got me to forwarding UDP port 4365 to the device, but no dice.

@lucky: glad I'm not the only one with the issue.

For the record: I have a PINK pogoplug, model "POGO-B04".

lucky Avatar
Member
June 3, 2011 9:34 AM

I do have a "POGO-B04" too.
Ian from the support team did something with the "diagnostic tool". Don't know what but after restarting the pogoplug with a new HDD the option appeared and know everything is working as it should.

Forceflow Avatar
Member
June 3, 2011 10:16 AM

lucky said: I do have a "POGO-B04" too. Ian from the support team did something with the "diagnostic tool". Don't know what but after restarting the pogoplug with a new HDD the option appeared and know everything is working as it should.

Well, could this Ian from the support team do the same for me?

View unverified member's comment - posted by ckuhl

Forceflow Avatar
Member
August 24, 2011 2:58 PM

Still, the problem is not resolved. Support even said I should try to connect on port 23 - which is not an SSH port at all ...

Losing hope here ...

kremlenische Avatar
Member
  • member since: 08/26/2011
  • rank: 4331 of 13233
  • 1 comments
August 26, 2011 7:04 AM

Me too. POGO-B04, ssh enabled, connection refused. nmap shows all 1000 ports filtered.

zhaozh Avatar
Member
March 26, 2012 1:55 AM

Hi Guys, I bought a pink pogoplug 2 last year and never touch it until today. I tried to log in my.pogoplug.com and enable SSH but could not find where shows Enable SSH etc.
Is this function disabled? Please help!
Thanks in advance.
Steve

Forceflow Avatar
Member
March 29, 2012 9:25 AM updated: March 29, 2012 9:27 AM

Bumping this thread as well. Even with the new WebUI and whatnot, and new firware (Version 3.2.6), the issue remains.

I see the enable SSH checkbox, can enable and disable it, but nothing ever changes on the actual device, even after repeated power-cycling, forwarding ports (80,443,4365 and 333) and re-registering the device.

Can someone help?

Nmap shows:


Starting Nmap 5.21 ( http://nmap.org ) at 2012-03-29 16:13 CEST
Nmap scan report for pogoplug (192.168.1.148)
Host is up (0.00078s latency).
rDNS record for 192.168.1.148: Pogoplug
Not shown: 997 closed ports
PORT STATE SERVICE
80/tcp open http
443/tcp open https
3333/tcp open dec-notes

dre Avatar
Member
  • member since: 05/08/2012
  • rank: 346 of 13233
  • 6 comments
May 8, 2012 2:13 AM

I have the POGO-P21 with Version 3.2.6 and I too cannot access it via ssh.

Discussion:    Add a Comment | Back to Top | Comments 1-20 of 20 | Latest Comment

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