III Man said: I won a Pogoplug as part of a prize giveaway at a promotional launch party for a company unrelated to Pogoplug.  I am not in direct contact with the person who originally registered this Pogoplug, so I went to Pogoplug's website.  After finding my problem in the knowledge base, I followed the directions and emailed a request for support to their support@pogoplug.com email address.  In the message, I included the ID of the device. Three emails requests (over the past few days) later, I have received no response at all from Pogoplug Support.  I understand that this process could take some time (trying to contact the previous person who registered the device to make sure it is ok to unregister the device, etc), but I would at least expect SOME form of acknowledgement to let me know what this process would entail, and that I wasn't being ignored.  This leads me to a couple of questions of those who have these devices and/or have experiences dealing with Pogoplug support:   1. Is this typical of Pogoplug Support?  If this is the case, I'm not sure if I can trust their claims as to how secure the device actually is (has there ever been updates from this company for their devices for things like identified vulnerabilities?), which makes me question if I should even use this device.   2. If I can't use this device in the manner it was intended for, are there any suggestions as to what I CAN use it for?  I can't sell it or give it away, anyone else will have the same problem.  Everything I have read about modifying the device involves first having it activated, are there any modifications that don't involve prior activation? The concept for this device sounds pretty cool.  Reviews that I have heard At this point I am going to keep trying to get in contact with Pogoplug support, but it is looking like I am going to have to return the device to the company that gave it away.  I'm just really glad I didn't waste my money on a company that, so far, really doesn't seem to care.

What is your Support ticket number and we'll look into this? This definitely isn't the norm.

KR
Christopher 

You should have received an automated response with your ticket number. Support is very responsive with activation issues.

Have you checked your spam recently?

If you can't find any correspondence from Support, send me a PM with the email you used to submit your ticket and we'll look into this.

KR

Christopher

Frederick Herr said: . PLEASE HELP!!!This is several attempts with no response from you. Regards,

Did you try going to http://www.pogoplug.com/support.html or emailing them at support@pogoplug.com. That should get you the quickest help.

Place Shifting Enthusiasts

the pogoplug needs to wired and connected to the internet to be activated. once activated, you can go to the my.pogoplug.com to enable the wireless.

unfortunately, the pogoplug is not a standalone unit with a built in config webpage.

they've discontinued the pogoplug pro so maybe they heard you.

as far as I know, there is no reason to pay anything extra to manage the device. i don;t know what the premium desktop software gets you or if it;s really necessary-i thought it was only for if you want to turn a pc into a pogoplug sharing host.

if you bought the device, what you have bought into is if they go out of business your device is useless. you an always hack it to put archlinux on it and do away with the dependency. maybe they get paid for the clicks on their website. however, I don;t see any ads on it.

i have a pro and it;s working fine. i am a little concerned of the lack of updates but it;s working.

i don;t recall getting an email to activate my device. if you are expecting one, maybe it got sent to your spam folder?

when you go to the my.pogoplug.com website, is there a button for activating the device where you have to put your unique id into the webpage if it can;t find it?

given your situation with limited internet, the pogoplug cloud features are NOT going to work for you because it needs a FULLTIME internet connection to be functional.

your only recourse is hack it by installing OpenPogo/ArchLinux on it. if you go this route, your device will behave like a standalone linux server and you can install SAMBA, NFS and other services. it will NOT be using the cloud services and you won;t be using my.pogoplug.com or their client software to access and manage it. however, 1 condition must be met-you do need to register the device successfully so you can go into my.pogoplug.com and enable SSH. once you do this, you can hack it to your hearts content and replace the firmware. i originally bought my Pro to do this but haven;t yet.