May 16, 2011 1:27 PM

Ok, I'll see if I can help with a few of these.

1. It's probably picking up the metadata files, which Pogoplug stores in hidden files. Perhaps the failed format didn't delete all the data. Try reformatting the drive (not a quick format, but a full one, which will take a lot longer.) Then if you father refreshes his browser and tries to view it again, it shouldn't show those files anymore.

2. I'd contact support on this one. If the file is transcoded, it should work ok.

3. Is your dad connecting to the Pogoplug drive connected to the hardware? Or is he connecting to a local drive you're sharing with the Desktop Software? The hardware should allow you to stream from a USB connected drive. The Premium software comes in if you wanted to stream from a local drive on the PC itself.

4. Now I'm confused :) I'm not sure if you own the Pogoplug, and it's set up in your system, or if your father owns it and it's set up in his system.

There is an admin account for the Pogoplug, and you tie desktop machines and Pogoplug hardware to a certain account. I'm thinking the main, admin account is your dad's, right? You'd have to sign in with that account to see the files he hasn't shared, as they should be living on the drive. (On a side note, the Biz allows you to set up multiple separate user accounts for the same hardware. I don't think it's applicable in your usecase though.)

Hope that helps!

Peter Redmer
Administrator
Blog | Twitter