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Try the download at this post:
http://www.pogoplugged.com/forum/thread/16347/Tip-if-your-Pogoplug-Preference...
It worked for me--and I imagine this fix should be integrated with future builds.
I've had PogoPlug installed on this iMac (running OS 10.6.7) for a couple of days now with no problems. Also accessed the drive I have at another site connected to a Pro device.
Today the client on the iMac suddenly stopped working. The first sign of trouble was when I trled to reconnect the desktop drives, and nothing happened; no icons appeared on the desktop. I was able to access the Pro drive and another machine via the web interface, but not the Mac client. Then the pink icon at the top taskbar turned black. I rebooted the iMac, no success. I re-installed the client software, and now the connect wizard won't even run, it says to try again later. I try opening the preference pane and after a lond delay I see this popup:
"Pogoplug is unable to start. Click OK to close the Pogoplug Preference Pane."
That's it. The web interface says the iMac is offline. The taskbar icon is still black. I have net, I'm typing this on on the affected machine.
What gives? I'm going on travel for a week and expected to have this machine available.
Editor
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May 6, 2011 3:10 PM
May 6, 2011 3:17 PM
On your macosx.
- Shutdown pogoplug software completely. Ensure you don't see it in ActivityMonitor
- Delete /Users//Library/Preferences/com.pogoplug.*
Where is what your username is when you login to your mac.
And com.pogoplug.* is any plist files there that start with "com.pogoplug".
Then start the pogoplug software again.
The only limit to the Pogoplug is your imagination... and C skills... and linux skills. ^_^ h\t\tp://download.pogoplug.com/opensource/pogoplug-gcc.tar.bz2
May 6, 2011 4:18 PM
The first suggestion says it's meant for 32 bit systems. This is a 64-bit quad core i7 iMac, so that doesn't seem applicable. I followed the second suggestion, and upon re-starting Pogoplug it asked for my login email address and password, then went to the activation screen, then stopped and gave the same error popup as I described above.
May 6, 2011 4:20 PM
If I try the Activation Wizard, and say I already have an account, it pauses for several seconds and then says it has "encountered a problem and can't continue at this time."
May 7, 2011 11:01 AM
As a follow-up: I tried de-registering the iMac via the web interface, then I uninstalled Pogoplug yet again, made sure all the com.pogoplug.* files were deleted, then re-installed from scratch and tried again.
Same results, across the board.
It's working fine on my MacBook Pro, I can get to my Pogoplug Pro device fine from the MacBook, but for whatever reason Pogoplug has stopped working on the iMac and I have tried what appears to be everything reasonable to get it working again.
Any more ideas? Is this just some Pogoplug bug?
May 12, 2011 12:26 PM
Same problem here, on a Macbook Core Duo running 10.6.7. Trying the preferences fix suggested above does not work either.
May 13, 2011 8:26 AM
I think I'll be putting in a formal support ticket, myself. Maybe they can work out what is wrong, and/or publish a fix. I've been on travel all week so haven't had time.
June 1, 2011 12:34 AM
i have had the same issue that Spinland described and am waiting anxiously for a fix. Thanks.
June 1, 2011 1:42 PM
Well, thus far after 13 emails back and forth tech support is still unable to figure out what the problem is. I've scrubbed the system clean of any hint of Pogoplug and reinstalled numerous times to no avail. I can neither link to my existing Pogoplug account nor create a new one on this machine. My other system, a MacBook Pro, on the same network, works perfectly with Pogoplug.
Makes no sense.
June 1, 2011 1:50 PM
This is what I get after reinstall, and then after subsequent attempts to configure the new installation.
June 2, 2011 10:05 AM
I am having the same problem. Support has not been helpful so far. I have given them a tremendous amount of information. One thing that is really interesting is while the software is in this state the hbplug process crashes and restarts endlessly. Additionally there will be 25+ KB/s going to a cloudengines sever. I did a packet trace on it and it looks like it has to do with exchange of certificate information. I am having the issue on a 2011 Macbook Pro. I have a Mac Pro at home that has no issues whatsoever. The Mac Pro reports version 3.0.1.31, the macbook pro reports 3.0.1.24, both say they are up to date, which is odd since they are clearly reporting different versions.
I was provided a shell script to uninstall the software and instructions how to use it. The process has not changed the situation. Another thing I noticed is that that kernel extension xcetun.kext doesn't seem to get installed on subsequent re-installations of the software. Something is really wrong here and support has been very slow to respond. This is consuming resources and bandwidth and it needs to be solved ASAP, not to mention things just aren't working.
June 17, 2011 6:34 AM
Having the EXACT same issue here. Interesting to note that it was working perfectly well for a long while and suddenly, after no changes or updates to either the system or software, it began having this problem.
June 17, 2011 7:20 AM
I am having this same issue. Pogoplug is unable to start. Click OK to close the Pogoplug Preference Pane.
I tried deleting all com.pogoplug.* plist file, but that didn't help. So how do we get this fixed?
June 17, 2011 7:34 AM
On June 8th I received this response from their tech support:
----------------------------------------------
Gali B, Jun-08 06:08 (IDT):
Hello Mark,
Thank you for your patience.
On the upcoming 2-3 days, we are going to release a new version of Pogoplug Drive software of Mac (Version 3.0.3). This version should solve the problems you experienced using the current version with the Wizard and the Pogoplug Preference Pane.
Thank you for your cooperation!
Best regards,
Gali
----------------------------------------------
And yes, I realize the timeframe they mentioned has already long since passed. I've been busy but intend to follow up and ask for an update.
June 17, 2011 8:20 AM
My issues had resolved themselves after following the uninstall and reinstall process prescribed by support. This was a challenge, I did the procedure several times before it just started working. This morning, the issue is back. This is hideously bad software, performance is incredibly slow even on fast internet connections. I am hoping Sparkleshare makes its way onto ARM soon so I can just run my own Sparkleshare node. Assuming it will do all the things I would like it to, I won't need pogoplug software anymore. Hopefully I will change my mind when 3.0.3 comes out.
If anyone from Pogoplug is reading this thread, please integrate local filesystem overlay and cloudstor syncing, similar to how Dropbox does it. Giving people the illusion that the file copy to the pogoplug drive is fast and syncing in the background is actually an awesome feature of Dropbox and one that shouldn't be hard to implement. On a Mac, you could almost DIY the feature with FSEVENTS, the details may not be trivial but something like it could be accomplished with Applescript and folder actions, combined with rsync or some other method of syncing and dealing with interuptions.
June 17, 2011 8:42 AM
I got a speedy reply to this morning's query to tech support:
"The new Pogoplug software for Mac should indeed be released any day now.
We do apologize that it was not available according to the timeline specified earlier."
June 17, 2011 1:16 PM
This has been my issue as well, but I'm running a developers release of Lion. I assumed it was a Lion only issue, but glad to see that it's just not me...
Hopefully the software will show up sooner rather than later...
June 22, 2011 3:30 PM
Has this problem fixed yet? I'm experiencing this problem with using pogoplug version 3.1.0 on macbook pro i7.
June 22, 2011 3:47 PM
The new updated software ver 3.1.0 works for me. I did make sure that all traces of the old software were gone. In the preferencepanes make sure the older/all previous versions are gone. Then reboot and install. It failed for me the first time also, but I think there were remnants of the old software. Remove all remnants REBOOT & install. It does work for me.
June 22, 2011 4:42 PM
I can't get it to work still. Error in console shows hbplug is not running, I'm not responsible for loading it...
June 22, 2011 5:07 PM
I've been able to fix this problem on my iMac and Mac mini... after repeatedly deleting preferences, shutting down hbplug via Activity Monitor, rebooting, reinstalling... nothing was working.
What finally got mine working was a visit to Home > Library > Application Support and trashing the entire Pogoplug folder there. Right away I was able to open the System Preferences pane, use the account setup, et al.
Worth a shot for anyone still having issues!
JRB
June 23, 2011 1:54 AM
JRBTempe, thanks for trying to help, but even with your method I still could not make Pogoplug to work on my Macbook Pro. I need more help, please...
June 23, 2011 6:27 AM
Please note my post above about a new version of the software coming out soon. If nothing else works (as in my case) this might be a solution.
June 23, 2011 8:38 AM
As it turns out, my method wasn't entirely foolproof -- it worked on my iMac but NOT on the Mac mini. In fact, I still can't get the Mac mini to register properly with Pogoplug, despite having scoured the hard drive for every scrap of Pogoplug software, deleting it, rebooting and reinstalling.
Meanwhile, my MacBook Pro worked fine as did my wife's MacBook Air, although in both cases I deregistered those systems prior to updating to the new 3.1 software -- not sure if that helped, but it certainly couldn't hurt for those of you who haven't updated yet.
JRB
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