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April 27, 2011 06:37 PM

Categories: Pogoplug PC

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Raul Durand

Member
Joined: 04/27/2011

I installed the pogoplug software and went to web acces but nothing appears but:

Your Pogoplug software is currently unavailable.
Please check that remote access is enabled in the Remote Access tab of your Pogoplug software.

Remote access is enabled.
Any clues? I am using Win 7 64 bits.

Discussion:    Add a Comment | Comments 1-25 of 25 | Latest Comment

May 4, 2011 3:38 PM

The same thing is happening to me...I was hoping to find some answers too!

June 3, 2011 4:50 PM

I do have the same problem. Do I have to enable any port forwarding?

June 27, 2011 2:52 PM updated: June 27, 2011 2:56 PM

Did you ever find an answer to your question? I am having the same problem.

June 27, 2011 4:00 PM

I did not found an answer.. so I could not use the software.

June 29, 2011 11:08 PM

Ditto. Everybody on Win 7 64 bit?

June 30, 2011 7:05 AM

Works for me, (Windows 7 x64)

What color your Pogoplug icon is it pink or black?

June 30, 2011 12:09 PM updated: July 1, 2011 9:34 AM

Have it "kind of" working.
Shares a folder I created no problem, but doesn't give access to my Pogoplug as P: drive. (what the old software did)
Pogoplug icon is pink, but "not logged in", and no idea how to "log in".
Web interface working fine.
EDIT - got P: drive back by rightclicking notification icon and "show Pogoplug drives" - D'oh

June 30, 2011 10:05 PM

I'm having the same problem on my Windows 7 64 but laptop. I can access my drive via the web interface but my taskbar icon is black indicating I'm not logged in. When I try to open preferences I get the message: "Pogoplug is unable to connect to the network. Click the button below and then open the pogoplug settings in the Control Panel in a few minutes to try again." I know it was working last week.

July 6, 2011 11:52 AM updated: July 6, 2011 3:37 PM

Same issue here. Win7 64 bit, install completed successfully, systray icon is present, but clicking preferences option or launching the wizard via the start menu both result in the error message "Pogoplug is unable to connect to the network. Click the button below and then open the pogoplug settings in the control panel in a few minutes to try again."

Launching the pogoplug control panel results in the same error.

Of note, the pogoplug virtual NIC created at install time is configured with an IP of 10.67.101.1, and /24 subnet mask, no gateway and no DNS servers. No way to tell if this is expected or not. This is not my internal LAN subnet, however this is a virtual NIC, so it could easily be creating a virtual network within my LAN to attempt to locate/communicate with other pogoplug software installs, etc.

It also create 5 routes on my laptop as well -- 4 associated with this 10.67.101/24 network it created, along with one for zeroconf/bonjour for the virtual interface.

Just tried the Linux version (last updated 2 years ago??) on Fedora 14. That tanked due to the SSL chain not being properly seeded, so the client thinks one or more certs in the signing chain is self-signed so it refuses to attempt to launch.

Thus far not impressed at all. :-/

July 9, 2011 10:39 AM

I am having the same issues on both Win 7 32-bit and 64-bit in my network. I have a case open with support, but no luck yet. If anyone has any answers to this issue, please share.

July 16, 2011 4:29 AM

I get the same error:

"Pogoplug is unable to connect to the network. Click the button below and then open the pogoplug settings in the control panel in a few minutes to try again."

Un- and Re- installed in various combinations: no luck. Running 32-bit Vista. Really need to back up today. Will have to take drive from pogoplug and use via USB.

Annoying.

July 16, 2011 6:37 AM

I should have waited until it was proven to work, as right now I have the same problem - IT DOES NOT WORK!!!!!!!!!!!!!!!!!!!!

July 16, 2011 10:48 AM

I finally was able to get mine working, but only after completely disabling my network's transparent proxy. Support was no help, as they could not give me enough technical information for troubleshooting purposes. Also, they could not even begin to explain why it worked last week, and then all of a sudden did not, even though I had made no changes to my network. It is working great, but I hate the fact that my proxy security is not in place. I guess I will have to settle for my network/local firewall for now, but Pogoplug is now working as it should.

July 18, 2011 11:02 AM

Pogoplug isn't supporting proxy (any kind).

So if you have network problem disabling the proxy will probably fix that!

July 18, 2011 11:04 AM

No proxy running!!!!!!!!!

I have given up for now - wasted money on this one.

Still my pogoplug works that god....

July 18, 2011 11:09 AM

Have you contacted support team?

July 19, 2011 7:07 PM

Here is the response I got from support. The first option resolved the problem for me:

Please try following:

1. Shutdown the Pogoplug Drive Software.
2. Delete all files (specifically hbplug.cert and hbplug.key) from the following locations:

On Vista/Win 7:
System Drive:\Users\\AppData\Roaming\Pogoplug
System Drive:\Users\\AppData\Local\Pogoplug

On XP:
System Drive:\Documents and Settings\Local Settings\Application Data\Pogoplug
System Drive:\Documents and Settings\Application Data\Pogoplug

3. Restart your computer

If you are still facing these problems, please do as followed:

1. Shutdown the Pogoplug Drive Software.
2. Delete all logs from System Drive:\Users\\AppData\Roaming\Pogoplug (Win 7/Vista) or
System Drive:\Documents and Settings\USER\Application Data\Pogoplug (XP)
3.Run the attached reg script to increase the verbosity in the logs (You may be warned when running this but you safely click through all warnings).
4. Restart machine
5. Reproduce the issue you are facing.
6. Attach the logs from Drive:\Users\\AppData\Roaming\Pogoplug (Win 7/Vista) or System Drive:\Documents and Settings\USER\Application Data\Pogoplug (XP)

July 20, 2011 2:45 AM updated: July 20, 2011 2:46 AM

I had the same problem. I am using PP software (premium and free) on a Windows 7 (64) and on a Windows XP computer.
What helped me: PP software installs another network adapter (XCETAP0 Adapter). The reason why it did not work was that my firewall did not accept this new adapter. I uninstalled the software, rebooted and then installed the software with my firewall disabled. Since then it works very well. I could add the XCETAP0 Adapter within the firewall to the trusted network adapters and the problem was gone. Since then I never had a problem again.

July 24, 2011 12:58 PM

I'm having the same problem on my Win 7 Ultimate 64bit. Works fine on my Win 7 Home Premium 32bit Notebook. Pogoplug icon is black. When I right click and try to open the preferences I get

"Pogoplug is unable to connect to the network. Click the button below and then open the pogoplug settings in the control panel in a few minutes to try again."
Tried uninstalling an re-installing and deleting the files in the locations here as stated above:

System Drive:\Users\\AppData\Roaming\Pogoplug
System Drive:\Users\\AppData\Local\Pogoplug

Waiting on a solution.

July 25, 2011 2:28 AM

Check that you dont have any proxy or firewall blocking it...

August 14, 2011 11:39 AM updated: August 14, 2011 11:41 AM

I had this same problem and fixed it by...

--Uninstall the current version

--Reboot

--Download older version from...
http://www.pogoplugged.com/download/discussion/16524/Need-older-desktop-version/

--Install

I am running Win 7 Ultimate 64 bit

August 26, 2011 12:25 PM

Okay...It's been a month since my post of this, and no responses from the Pogoplug Team? Anyone found a fix for this?

August 31, 2011 6:00 PM

See this post:

http://www.pogoplugged.com/forum/thread/21443/Windows-7.-Access-the-net-drives-as-local-drives-workaround/

September 7, 2011 11:26 AM

I have the same problem with not being able to access my work computer desktop which is a Windows 7 professional 64 bit with Service pack 1 that is on a domain. None of the fixes mentioned above work and now I have 4 copies of my work computer in web access that are all "offline". I really wish that the Pogoplug team would acknowledge there is a problem and start working on a fix.

October 26, 2011 4:40 AM

I came to the conclusion that the ISP/Router is the problem. Te connection is being blocked. Therefor we cannot connect to the pogoplug-server. Our ISP offered our landlord to force an internet filter against violence and such. Pogoplug is probably connecting to a server that contains blacklisted words or even blacklisted IP's/DNS-names.

Discussion:    Add a Comment | Back to Top | Comments 1-25 of 25 | Latest Comment

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