April 2, 2011 6:08 AM

Version 4.0 of the Pogoplug app for the iPhone/iPod touch breaks compatibility with the iPad. On a first generation iPad running the latest version of iOS all you get after you launch the app is a blank white screen (the standard "splash" screen is shown for a fraction of a second and then the entire screen turns white). This has also been reported by several other users on the iTunes Store feedback for the Pogoplug v4.0 app.

This is an unfortunate development since the previous version of the Pogoplug app worked pretty well on the iPad and in fact was in some respects preferable over the Pogoplug HD app even when running on the iPad.

April 4, 2011 5:04 PM

Cibertek said: Coldfinish, It is painfully obvious now that no one at Cloud Engine tested the product fully on all platforms before release. The app simply does not work on iPad and I know of 5 people with the app and none of them are working. Whats worse, is they seem to have completely forgotten the PogoplugHD app that was originally for the iPad and released only the iPhone version and tagged it as (iPad compatible).

I don't speak directly for Cloud Engine, but I have reason to believe that a new version of the Pogoplug HD app is under development. 

April 5, 2011 1:08 PM

I submitted a trouble ticket on this issue. I have been told that the new iPhone app will be corrected to work on the iPad. The iPad app will be released later in 2011.

I did get a quick response to my questions (less then a day).

April 5, 2011 3:42 PM

In response to above questions:

1. I was told specifically from my support ticket - "in regards to PogoplugHD, we are already working on new version. The new version for iPad is scheduled later on 2011"

2. I did not ask if 2011 was fiscal 2011 or calendar year 2011.

3. I did not ask them why this happened this way.

I was told the corrected iPhone app that would work on the iPad would be released in a week or so.

If breaking the iPad app was done with full knowledge in advance, I would agree that this was a poor decision. If they did not know that the upgrade would break the iPad app in advance, then it would appear that their testing procedures are not very good. Ether way, I would see this as poor customer service. I would also have liked to see some more official communication on the problems that have been created and any work arounds available.

April 7, 2011 11:53 AM updated: April 7, 2011 11:54 AM

w/o iPad compatibility I might as well turn off the pogoplug and save the electricity- the app DOES NOT work on my iPad2 (ios 4.3.1)as of this morning April 7 1300UCT it doesn't work for me.

thanks for the update pogoplug

April 7, 2011 2:58 PM

Cibertek said: dsampley ~ I agree with "If breaking the iPad app was done with full knowledge in advance" was a poor condition. But, it is also possible they knew this was going to be a problem and either couldn't do anything about it or were willing to go ahead and sacrifice their customer base that used the product. I guess I would personally feel better about it if they were just upfront or honest. But then again, my take is they had NO idea this was going to happen and where completely surprised by this event. Someone screwed up by not properly testing the release on all platforms. Once it was released, they couldn't take it back because they had no FIX at all for it. That makes more sense in light of their reaction to the problem by issuing vague and canned promises. Why should we be happy with running the iPhone version of the app on an iPad? They could of easily left v3 on the table for iPad and promised v4 for the iPad down the line, keeping both versions for the different platforms. but v3 doesnt work anymore on the iPad either because the backend systems have changed in some way. They cant go back, its too late. In all of this I'm stuck with only using the web version to view my files. Its not just bad customer service, its bad development, bad marketing, and bad Q&A.

then they shouldn't have labelled it as a universal app

as a registered ios developer (albeit not a very experienced one) the build versions in xcode allow you to build as iphone only-  ipad only and universal

not having reversed engineered the app and having no information regarding this specific process- i can only guess they blew it when compiling it and/or labelling it as an universal app  either way it is inexcusable

April 7, 2011 10:22 PM

I can stream from my pogoplug using my windows computer to read from the NAS pogoplug device, and stream (with on-the-fly transcoding) using airvideo server. The Airvideo app costs about $3, but it's very good, and you can use Airvideo to create transcoded video on your windows or apple computer, and then use the automatic copy to stick that video back on the pogoplug drive and access the file with airvideo server pointing to the pogoplug nas drive.

It's like a weird C++ program with pointers to pointers to arrays of pointers to objects, etc. But if you follow carefully, it works. Implementation is left to the reader as an exercise with a potentially useful result.

Or wait for the pogoplug device with the built-in transcoding hardware chipset and forget about transcoding issues, let it happen on-the-fly in hardware.

Jeff

April 8, 2011 7:50 PM updated: April 8, 2011 7:52 PM

I have an iPhone 3GS with OS V 4.3.1

Pogoplug was working fine UNTIL I updated to V 4.0. I'm able to sign-in and get to the menu screen but when I click on Settings all I get is "Indexing" in Music Library. I kept that running but nothing's changed. If I click on Files all I get is the swirl going round and round with "Loading..."

I've updated to V4.1 and it's still the same and hasn't fixed the issue.

I've submitted a report via the app and would greatly appreciate if anyone else can give me a heads-up to a fix so I can use the app as intended.