@CaliMark,

Launch the Software, go to the Remote Access tab and click "Show identifier". Then, send me that id in a pm, as well as the email address of the account you are signing into, and I'll see what might be going on with this device on your account.

Please also send me the version of the app you are running. You can find this by launching the software, clicking the double upward facing arrows on the lower right-hand side of your Windows Explorer to expose the Pogoplug icon, and right-clicking on that icon.

Thanks
-Nick

Hi Mark,

I replied to your pm with info that should resolve your issue.

In case anyone else runs into the problem of the Remote Access pane being grayed out, without the ability to turn it on, the problem is most likely that you previously registered your machine with another account, and Remote Access shares can only work with a single account.

If you want them to work with two email addresses, you can always sign into the Web UI, go to Settings -> General Settings, click "add" next to "Your email addresses" and then add the email address of the account to which your Remote Access machine was already registered. This will effetively merge the two accounts into one, so that you can log in with either of the email addresses, and all Pogoplug services from both accounts will now be available in the same place. Of course, you should not do this if you want to keep your accounts separate.

i am getting the same problem as the poster above me.

Hackintosh and Pogoplug Beta software.
(Sorry for my english. It's not my language) 

As i said in my previous post, guys at Pogoplug are working on a permanent fix for this issue from their side.

I you can't wait, here is my fix you can apply from your side.

Issue:
There could be an issue with PogoPlug Beta software and Hackintosh (customacs) preventing Remote Access to your files (Remote access pane is grayed out -OFF or ON position- and there is no way to add folders)

Explanation:
Pogoplug beta software relies on your computer System Serial Number (SN) to create a device identifier. As stated by Nicky Pogo from Cloud Engines all hackintoshes generate the same system serial number, something like "SOMESRLNMBR".  A kind of generic SN.

When registering at Pogoplug, your computer device identifier is "associated" to your email. What if your identifier based on an hackintosh generic SN is already in Pogoplug data base associated with another mail? A mismatch between your mail and the identifier corresponding to your System SN that prevents Pogoplug Software to work on your computer.

Solution: change your system SN.
If you are using Chamelion VR RC1 or later, there is an easy way to solve this issue. Use TextEdit to create (or modify) a SMBios.plist file in which you precise your hackintosh unique serial number and UUID (Universal Unique Identifier). 

1: Check your current SN and UUID

Go to AppleMenu/About this Mac/More Info/Hardware

Click "Hardware" heading and look for those entries: "Serial Numver (system)" and "Hardware UUID".

Take note of both in case you will have to restore them. They look like: "SOMESRLNMBR" and "00000000-0000-0000-0000-000000000000"

2: Make a backup clone of your startup HD althought SMBios.plist is almost only cosmetics. (I use Carbon Copy Cloner or Super Duper)

3: Create your own serial number (eleven digits) and UUID

You can use almost anything as SN, like "YABAD00PLUG". If you prefer a more realistic SN and want to be sure it is unique, use Prasy's way.

As UUID, you can use your startup HD UUID. Open Applications/Utilities/Disk Utilities. In left pane, right click your start up HD and choose Info. Copy Universal Unique Identifier that you will later paste in SMBios.plist

4: Use Text Edit to create a new file named "SMBios.plist". (Or modify existing one, located in Extra/). Add contents to it similar to the example below, replacing SMserial and SMUUID strings with yours.

<?xml version="1.0" encoding="UTF-8"?>

<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

<plist version="1.0">

<dict>

 <key>SMserial</key>

 <string>YOUR NEW 11 DIGITS SERIAL</string>

 <key>SMUUID</key>

 <string>PASTE HERE YOUR HD UUID</string>

</dict>

</plist>

Save file in Extra folder (root level of your start up disk).
More details and explanations at Prasy's on creating smbios.plist . 

5: Reboot and check out your system profiler. New values should be there under "hardware".

6: Open PogoPlug Application and sign in with your email. Pogoplug beta will create a new device identifier and will work correctly, associating your newly-unique hackintosh to your email. Enjoy.

NB:
At Pogoplug, they are working on a fix to generate a new device ID without having to make any such changes, so for most fix it will be easier just to wait for the fix. Also, until the fix is put out, if you happen to change your serial number to the same as another registered Mac, then you will again have the same problem.