@jpowers, what do you mean by your drives aren't showing up?

Is it your Pogoplug SW Remote Access shares that don't show up in the Web UI at beta.pogoplug.com when logged into the same account you are logged into in the software? Or is it the drives on your physical Pogoplug not mounting on your computer when you sign into the Pogoplug software using the same account your physical Pogoplug is registered to?

@nicky the second situation is what was happening.

When I logged into the webUI, either thru the beta or the "live" my.pogoplug.com addresses, the drives were loaded and showing up properly. The pogoplug drive beta software on my PC was unable to see the drives, or at the very least was not properly loading the drives to the P: location.

After I tried reinstalling the "stable" version of the pogoplug drive program, and it failed, I saw this thread and decided I'd try reinstalling the beta version. Then it was working without any problems what so ever.

Does the beta installer have a log that might have been saved from my first attempt? I'm assuming that either the installer process failed to do something properly the first time, or there was an error thrown by the software itself.

I have an inkling of an idea of what might have caused a problem... I use a program called Visual Subst (http://www.ntwind.com/software/utilities/visual-subst.html) to load the pogoplug's drives to a drive letter. I know that there's an option in the software to do this thru pogoplug, but it doesn't allow me to pick the letters that are assigned, where as visual subst does. Probably a silly complaint, but I like having more control over it, almost exclusively for the sake of not messing up my old playlists. Anyways, when I first installed the beta software Visual Subst was running and I have a feeling that when the pogoplug device and software were updating themselves to the beta versions, Visual Subst was trying to actively keep the drive letters and failing, which throws an error to the subsystem I assume pogoplug drive is using as well within windows to load drive P:. I'm thinking something along these lines caused the problem, because while reinstalling the beta Visual Subst wasn't trying to assign any drives.

My drive disappeared from explorer as well after install the 3.0 update.

Dokan is not running for me. At this stage which software needs to be reinstalled? Version 3 is not on their website and the Pdrive for windows (2.5.5) fails to install.

Cheers,

DokanCEMounter is not running, but I see a dokanmnt.exe listed.

I had to reboot my PC due to another patch. Upon reboot the drive is now back. I don't see DokanCEMounter listed in the task manager, but it is listed as started in services.

I have had my fingers crossed that this experience would not happen to me. It did. I am on various OS from XP, W7, and Linux. In my experience it seems not to really have anything to do with the local Pogoplug (have 2 pink and 1 biz). One of the Pink's was aflicted Thursday morning. Here is what I wrote to support trying to describe the events that lead to the disappearing devices ...

This problem began because I am trying to get stuff done because I have to be out-of-town for two (2) or more weeks. This morning (Thursday 20110512) I began a 1gb+ upload via my laptop (xp sp3) using a tethered cell phone for internet connection via the web access "upload" feature to a pink pogoplug. A few 100k into the upload the session was cancelled using the CANCEL button.

At that instant, or a few moments later, all of my devices on this particular pogoplug became unavailable though they could be seen in the Settings->General Settings->Your Pogoplug enabled devices!"

Here is what I did to attempt to fix this because I had other more important things to do than "futz" with an unrully Pink Pogoplug that had as its mission the support of my photoShootTrek.

01. Power down/Power up Pink Pogoplug - no effect
02. Unregister and reRegister - no effect
03. Remove all existing devices and replace with a working 8gb flash drive - no effect
04. Follow Ray's 20100723 @ 1321 document (Why does Pogoplug say that my hard drive is not available?) - no effect
05. Return devices one at a time and various order - no effect
06. Use verbal "incantations" - no effect (felt better though)
07. Attempt to eject devices - would not allow or just ignored
08. Noticed during this process the "Enable SSH access ... " choice under Settings->Security Settings was missing - interesting
09. Other two Pogoplugs (another Pink and a Biz) were functioning normally - that was a relief
10. Powered down aflicted Pink Pogo for about 20 minutes - prevented the use of the 5lb miniSledge
11. Powered up the Plug - no change
12. Retried everything - no effect
13. Powered down the Plug, took a nap, ate supper (about 3hours time) - made me feel better
14. Washed dishes
15. Powered up the Plug - All Flash and Hard Drives were now available and "Enable SSH ... " was too.

NOTE: Powered down means the power cord was removed, not just a cycle down and restart.

I am a little confused. I have no clue. I am wondering if "washing the dishes" was the primary solution or maybe the nap. Since the other Plugs did not exhibit this behavior I am presuming that something had to have time to finish/complete/getOverItself.

The only clue I can offer that may have caused this experience is as follows. It goes like this! I know better than to upload a large video file. My experience has been that transcoding may begin immediately and before the complete file is uploaded - no proof other than just noticing the effect. I have never canceled an upload of a 1gb plus video file. I normally change the file type to "xxx" or something that is not detected so the file upload goes as a nonPicture/nonVideo/nonMusic file. Real or implied, this works for me here. I did not do this for this particular upload.

I am thinking/wondering if the "Cloud" servers got a hold of parts of the file and began the transcoding of the part of the file that there and had an expectation of getting the remainder of the file to EOF rather than abrupt ending from "CANCEL." The other part of the equation is that I have been having issues with the cellProvider. The internet connection has been unusual and inadequate and that might be a part of the experience. So, there could have been an "outstanding" request that could not be fulfilled and strange things began to happen like the disappearance of the "Enable SSH ... " sentence and check box.

I am certain that I did nothing to either fix or to correct the situation other than performing several sequenced exercises in futility and frustration.

I just really hope that this was just a "fluke!" I do think that taking the Plug off line for several hours did something good - "but what?"

Forgot to add that I did not notice any extensive local disk activity on the harddrive that I would expect. And, I DID notice unusual activity on a connected flash drive. The harddrive was the target for the file upload.

All of the known required Pogoplug services were running during this time.

Support request #35305.

I'm thinking that there is a Gremlin loose and running amuck in Pogo land?

Pogoplug Farming(tm) is Fun!

In my case, the Biz has an Hitachi drive that does spinDown to powerOff/Hibernate. It is not affected. When accessed, it powersUp and works just fine.

A WD drive is on the Pink that demonstrated this unusual behavior. The WD drive does not spinDown until the On/Off switch is moved to the "off" position. I have been thinking about replacing the WD drives I am using with Hitachi drives to reduce heat and operating costs.

Not that this helps in any particular way ...

Pogoplug Farming(tm) is Fun!

Same problem for me - V3.0.2 running under Windows 7 - the pogoplug drives have disappeared - I have several other machines and they are fine, and remote access to the machine with the missing drives works - the DokanCEmounter service is running and I have both reinstalled and rebooted several time - nothing worked.

Welllll... I'm also NOT pretty in pink. My heretofore totally reliable pink pogo plug's drive is shown in Windows Explorer, but it can't be opened. The trouble started when I installed the new (3.0?) PP software.

Uninstalling 3.0 and reinstalling 2.5.5. has not changed or improved the situation. Right now, my pink pogoplug is functioning fine as a doorstop.

I really need my drive back - both on my LAN and from the cloud.. is anyone at PP working on this? Please? I need a fix.. and so does a lot of other people.. help!

For anyone else that is still experiencing problems accessing Pogoplug drives through their desktop software, please submit a support ticket at support.pogoplug.com, and our support team will work to retrieve the necessary information to resolve the issue for you.

-Nick