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March 2, 2011 10:25 AM

Categories: Pogoplug Classic

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Bioshi

Member
Joined: 03/02/2011

Hello,

I've just bought a new Pogoplug Pro. I've connected it and tried to activate it. But I've got this message :

"This Pogoplug enabled device has already been activated

Verify that you entered the correct unique identifier. If you are certain that you entered the correct unique identifier, please sign in to see if it is already registered to your account."

i've entered the unique identifier 3 times to be sure that it was the correct one... always the same message !?!

Has anyone a solution ?

Kind regards.

Discussion:    Add a Comment | Comments 1-7 of 7 | Latest Comment

Generic Member Avatar
Member
March 2, 2011 12:36 PM

Likely this may have been a returned, but not deactivated unit.

Generic Member Avatar
Member
March 2, 2011 12:49 PM

Yeaah, thanks for your answer. A "returned and not deactivated" Pogoplug... that's not a proof of a serious company :(

I've just contacted the support and hope that it^s a reactive support... don't really want to wait one week.

Generic Member Avatar
Member
March 2, 2011 12:50 PM updated: March 2, 2011 12:50 PM

Well, if you have a reciept, then you have proof you own it. They should be able to look up the activation and last seen times, and it would be fairly obvious.

Peter Redmer Avatar
Editor
March 2, 2011 1:28 PM

@Bioshi--The deactivation has nothing to do with Pogoplug "the company," as it would have been the previous owner's responsibility to deactivate the unit. In other words, the folks at Pogoplug would have had no idea that it was returned--and the folks at Best Buy (or wherever) wouldn't have the purchaser's login to deactivate the unit.

One way or another, Pogoplug support should be able to resolve the issue for you soon. Just wanted to reassure you that this wasn't a failing of Pogoplug itself.

Peter Redmer
Administrator
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Generic Member Avatar
Member
March 2, 2011 1:30 PM

Peter Redmer said:   Just wanted to reassure you that this wasn't a failing of Pogoplug itself.
Minor clarity note: "this wasn't a failing of Cloud Engines, or the Pogoplug itself"

Generic Member Avatar
Member
March 2, 2011 1:37 PM

@WarheadsSE: I've sent all proof of purchase to the support. Thanks for your advice.

@Peter Redmer : thanks for your complete answer. I've just got an answer of the support (very quick support!!! that's what i like ;). Now I'm waiting that the support unregister the current owner.

Best regards,
Bioshi

Generic Member Avatar
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  • member since: 04/01/2011
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April 1, 2011 2:45 PM

How can it be deactivated by anyone (previous owner or bestbuy) if there is not a way to activate in store (only online) and no apparent way to deactivate online. If there is, wouldn't that be the fix to the initial problem. To first deactivate and then activate. Why should we have to contact support for such a direct issue.

Discussion:    Add a Comment | Back to Top | Comments 1-7 of 7 | Latest Comment

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