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February 18, 2011 06:05 PM

Categories: Pogoplug PC

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Mike S. from So Cal

Member
Joined: 02/17/2011

Hi all ,

I'm getting very slow uploads to the Pogoplug using Windows Explorer and the Windows PP client. Look at the #s below: 
Laptop -> wired ethernet -> router -> wired ethernet -> Pogoplug 0.73MB/Sec, using Windows Client 
Laptop -> wired ethernet -> router -> wired ethernet -> Pogoplug 9.84MB/Sec, using Pogoplug Website 
Laptop -> wireless ethernet -> router -> wired ethernet -> Pogoplug 2.47MB/Sec, using Windows Client

I've tried rebooting my PC & restarting the client software. I've retried the wired transfer using the Windows client using different Ethernet cables, and at different times - nothing helps. I was thinking it was a hard drive speed limitation, but the fact that using the My Pogoplug site can hit almost 10 MB/sec says that's not it. Is there some fix to this? Anyone have this issue?

Windows 7 64 bit Professional 
Chrome 10.0.648.82 Beta 
Pogoplug Windows Client software 2.5.5 
Pogoplug software version: UI Version: 2.5.6.5 Service Version: 2.5.6.5 
Router: Westell 7500, w/ 10/100Mbps Ethernet & 802.11b/g Wi-fi

Thanks,

Mike

Discussion:    Add a Comment | Comments 1-10 of 10 | Latest Comment

Generic Member Avatar
Member
February 18, 2011 6:11 PM

I'll add that all of my tests were run using the same single 502MB test file... so the variable of what was transferred on each run is a non-issue. Cool

Kyle Avatar
Member
February 19, 2011 5:56 PM

Hi, Yes, I have noticed that too.

I am on a 1000 MB Full Duplex switch copying files from a fast WinTel machine to a 7200 USB2.0 drive.

I manage to only get 10MBytes per second on the upload. I ran a sniffer to make sure the traffic wasn't going out my WAN through the Pogo network, but it was all local (192.168.138.100 192.168.138.101) .. and I know that same USB disk could write 28MBytes / sec when hooked to a PC.

I assume its the Pogoplug's CPU can't keep up... I'd like to hear from someone at the company that could give us the max. expected throughput on a LAN-LAN PogoDrive session.

Thanks,
Kyle

Generic Member Avatar
Member
February 19, 2011 6:37 PM

I noticed the exact same thing. Maybe this is some limitation in the Windows driver integration?

I'm using GoodSync (30-day trial) to synchronize ~6GB of files. GoodSync reports 40KB/s (about 1-2% of the 100Mbps network adaptor according to Windows Task Manager).

Simultaneously, I opened a web browser and uploaded a 100+MB file. Network utilization jumped to 50-60%, while GoodSync network throughput stayed at 40KB/s.

I wonder if we could convince GoodSync (or any other file sync program) to talk to PogoPlug through the web interface instead of the windows file system.

Peter Redmer Avatar
Editor
February 21, 2011 12:11 PM

@All--I would definitely report your individual issues to Pogoplug Support so they are officially aware of the slowness you're reporting.

Peter Redmer
Administrator
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Generic Member Avatar
Member
February 21, 2011 12:42 PM

Yep, Peter. I have. Support's initial response was:


Ray, Feb-18 07:54 pm (PST):
Hi Mike,

Thank you for contacting Pogoplug Support. Your test results indicate that in a wired configuration, the Drive Application either believes you are remote to your Pogoplug or there is some firewall setting slowing traffic.

Please confirm that your computer and Pogoplug are on the same subnet in a wired configuration. You can login to your router to determine both IPs. If they're similar (ex. 192.168.1.1, 192.168.1.2), it is likely a firewall issue.

The Drive Application uses UDP port 3333 for local transfers. Please make sure the port is open for both IPs.

Keep me posted,
Ray

I tried disabling firewalls on both my Windows machine and my router firewall to no avail. I know the two systems are on the same subnet, since they're both getting IPs from DHCP from the same router. I've asked Ray/Support for more suggestions....still pending response.

Kyle Avatar
Member
May 8, 2011 1:05 PM updated: May 8, 2011 1:06 PM

I just installed the new PogoPlug Desktop s/w and noticed a significant improvement on LAN copies. My P: drive is now copying at 21MB/sec, about the drives max speed, over my GigE. I can finally use the Pogoplug as a NAS.

I do still see slow down when you have to copy many small files, the speed goes down to KB instead of MB. But, I am glad to see the speed boost.

Good job CloudEngines!

_K

Generic Member Avatar
Member
May 8, 2011 6:32 PM

That is great news (so I thought).

After installing the new desktop software, I'M SCREWED. I can't mount my P: drive AT ALL.

I have rebooted, uninstalled/reinstalled, edited the registry, all to no avail.

The Pogoplug desktop software says I'm registered and my account is active. My Account type is 'free' (though the premium stuff sounds interesting). All this, and the status icon still says "No User".

So, how were you able to mount your P: drive?

Kyle Avatar
Member
May 9, 2011 12:02 AM

Hi Bobman,

That's bad news. I got the speed boost when I upgraded from 3.0.1 to 3.0.2 Windows software. Not sure why you are having those problems, my Windows 7 Ultimate is a 3 day old install, I started with 3.0.1 and upgraded. Didn't use the PogoDrive application on this build.

Obviously, try support, and I am interested (as we all are, I am sure) on your results, and findings.

Best,
Kyle

Generic Member Avatar
Member
May 9, 2011 8:32 AM

Got a response from Support, and like this thread (http://www.pogoplugged.com/forum/thread/16474/New-Desktop-Software-No-P-Drive/) I don't like it.

"at this moment in time the Software works in Administrator mode, this may change in the future but at the moment I have no time frame for you."

If this is a *temporary* technical limitation, I'm ok with that. But to quote Microsoft (http://windows.microsoft.com/en-US/windows7/Why-use-a-standard-user-account-i...

The standard account can help protect your computer by preventing users from making changes that affect everyone who uses the computer, such as deleting files that are required for the computer to work. We recommend creating a standard account for each user.

When you are logged on to Windows with a standard account, you can do almost anything that you can do with an administrator account, but if you want to do something that affects other users of the computer, such as installing software or changing security settings, Windows might ask you to provide a password for an administrator account.

Kyle Avatar
Member
May 9, 2011 12:21 PM

Hmm.. that makes sense.... this also brings up a point I made in another post:

http://www.pogoplugged.com/forum/thread/15814/PogoDrive-security-issue/?highl...

about security concerns about how PP software installs. Basically if your Admin user is running the client program, any other user logged in to that computer (switch user or rdesktop) can have full access to the PP Drives.

No NTFS permissions are enforced on the drives... which sucks.

Discussion:    Add a Comment | Back to Top | Comments 1-10 of 10 | Latest Comment

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