rimondi1 said: I have been having this same problem since I bought the Pogoplug. Drive works great when you plug it in, then after going idle a few hours it disappears. Only way to get it to reappear is to reset the Pogoplug or turn the drives on/off. I contacted support and was told that my inquiry was being redirected to the "Director of Support" to be replicated by engineers. That was two days ago. Still havn't heard anything but so far tech support has been quick and responsive. I hope they get a fix for this. I really don't want to return such a cool product.

Oh and I tried both a drive with its own power supply and a drive being powered by the Pogoplug. They both do the same thing. Disconnect at idle.

Drives formatted as Mac OS Extended (Journaled).

I'm having the same problem. I tried formatting the drive several different ways.

I eventually partitioned the drive, formatted 1 partition as Mac OS extended (NOT journaled - pogoplug seems to have issues with the journaling) and the other partition as FAT.

I left the drive blank, and then connected it to pogoplug. I then uploaded all of my data through the app (this took FOREVER). That seemed to work. The drive stopped disappearing.

It was a giant pain, and I HATE that I can't simply do a time machine backup and have everything work.

Pogoplug has long way to go before they can actually claim "mac compatibility".

This is ridiculous. I am very frustrated by this complete failure. I am returning mine to Best Buy tomorrow, unless the update and an apology hits by the time I can get there.

I was so excited about this solution. What a disappointment I felt when I saw my drives not pop up and found this thread.

Here are the instructions regarding how to perform the update on the Pogoplug Pro. This is the E-mail from the Director of Support exactly as it was sent to me. I performed the steps and it seems to work perfectly now.  This was sent to me two days ago.  Didn't want to post it until I tried and confirmed that it works.  Good luck!

Hi Ryan,

This is Christopher, Director of Pogoplug Support.

Thank you for your patience.

Engineering has prepared an update for Pogoplug Pro which is designed to resolve your symptom. It is scheduled to be available by 4PM today GMT-8HR aka Pacific Standard Time. Please do the following applicable steps to prepare for this update:

1) Safely eject your drives from my.pogoplug.com
2) Physically detach all USB devices from your Pogoplug
3) Unplug power from your Pogoplug Pro
4) Attach your Pro to your network equipment using an ethernet cable, if not already attached, and plug in power to your Pro
5) Wait for a solid green led

Your Pro should update to version number 2.5.8 approximately one hour after you complete step 5. To verify this, login to my.pogoplug.com, click the "Settings" button and directly below the heading "Your Pogoplug enabled devices", the version number is listed directly after the word "Device".

Let us know how this update works for you, 
Christopher

I also have a Segate Go Flex Net, and have very recently been experiencing this same issue. I started another thread on Sunday March 21, 2011.

However, being that combatdoc has not been answered since December 28th, I'll be curious to see if there is any response to the thread.