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I have exactly the same problem so I'm not able to use the Active Copy functionality.
After going into Preferences/Active Copy I see the default folders but the note "Destination is not available". When I click "change location" the entire window goes gray and nothing happens. The only way to move on is to exit the program and restart. I tried setting up a new folder. I am able to select a folder on my HD but get the same "Destination is not available". Selecting "change location" has same grayed screen result.
Any suggestions?
February 9, 2011 12:09 PM
February 14, 2011 10:14 AM
Same here. Used to work. Swapped out drives at year end and I suspect there have been several iterations of the PogoPlug software since I set up the earlier drive last year.
February 14, 2011 1:35 PM
I have exactly the same issue, haven't been able to get this working since I bought the device last month. Bit annoying.
February 20, 2011 8:10 PM
I'm having this same problem, on my Windows Vista laptop, but NOT on the Windows XP laptop.
Anyone receive any assistance with it?
March 9, 2011 12:05 PM
Same here- new Pogoplug user running Windows 7 64 bit. Hoping to run active copy to keep my music folder synced with the popoplug drive.
March 9, 2011 12:56 PM
Ok, I found another thread which suggested IE9 was the issue. The desktop client uses a web form/page for its functionality. After uninstalling IE9 and reverting to IE8 this is now resolved for me.
April 5, 2011 8:51 PM
Hi
I figured out how to fix this issue on my PC (Win 7 64 bits)
Close Pogoplug drive completely (i.e. right click Exit)
Start Regedit
go into HKEY_CURRENT_USER\Software\Pogoplug\ppfs
Right click on "ppfs" and select Rename to "ppfs_OLD" (basically get rid of it!)
restart Pogoplug drive.
The app should restart just like the first time you installed it.
FYI: In my case, I think I had click on "Skip this step" once I was asked to setup my Active Copy (and somehow the software was jammed in the endless loop of the grey screen after that). Flushing the registry allowed me to setup the Active Copy correctly and it now works
April 5, 2011 10:24 PM
Are you using IE9 though? I wrote to pogoplug, but I thiunk they got my questions confused with their new "turn my whole pc to a pogo plug" beta, where I have a second gen Pogoplug.....
Your request (#31149) has been closed.
Smadar Artsi, Apr-03 06:13 am (PDT):
Hello Doug
During today or tomorrow, you will be prompted to upgrade to the released version of the Drive software.
To continue using the premium features for the drive software you will need to re-enter the license key which you received when you first installed the Beta Drive software on your computer. (Please have the License Key to hand before upgrading)
Please note; You can still upgrade without the license key > you will be unable to avail of video streaming without the license key, but all the functionality other than video streaming will be available.
Mac Users:
You will be prompted to upgrade your software > You have the option to update now, or later
1 - Run Software upgrade
2 - Follow Installer installation guide
3 - (Pogoplug Account Set-up page) two options. (A) I am a new to Pogoplug (B) I already have a Pogoplug account > Select option (B)
4 - (Pogoplug Account Set-up page) at this stage you enter your license key (If you have one) to have access to Premium features, if you do
not have a license key continue to the next page.
Windows Users:
You will be prompted to upgrade your software > You have the option to update now, or later
1 - Run Software upgrade
2 - Follow installation guide
3 - (Pogoplug Account Set-up page) two options. (A) I am a new to Pogoplug (B) I already have a Pogoplug account > Select option (B)
4 - (Pogoplug Account Set-up page) at this stage you enter your license key (If you have one) to have access to Premium features, if you do not have a license key continue to the next page.
Over this this weekend we updated our user interface my.pogoplug.com which will give users additional functionality AND we already support IE9!
If you experience new issues, please use the 'Help Center' at my.pogoplug.com to search for newly posted answers or submit a support request.
We thank you again for trying the beta and we hope you enjoy the new premium features.
I am closing this ticket but feel free to contact Pogoplug in the future.
Kindest Regards,
Smadar'
Doug, Apr-02 06:58 pm (PDT):
When using the Pogo plug software to setup active copies, the screen greys out when trying to select a location with internet explorer 9 installed. Is their an eta for when a new version of the software, or a beta version that is compatible with IE9.
Thank you,
Doug
---
Browser: Mozilla Netscape 5.0 (Windows NT 6.1; WOW64) AppleWebKit/534.24 (KHTML, like Gecko) Chrome/11.0.696.28 Safari/534.24
Cookies: yes
Platform: Win32
User-agent: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/534.24 (KHTML, like Gecko) Chrome/11.0.696.28 Safari/534.24
Device: Pogoplug
Type: xce:unknown
Version: LINUX POGOPLUG - 2.5.7
---
Service: Backup Drive
Type: xce:plugfs:ntfs
Space: 1042202972160/2000396742656
April 6, 2011 8:01 AM
Trotte's solution worked perfectly for me. After disabling ppfs in REGEDIT I restarted and did not skip the step to set up Active Copy this time. I'm copying files to my Pogoplug Drive as I write this.
I am using IE9. I updated to a new version this week so can't comment if the previous version was the problem or not.
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