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November 4, 2010 03:49 PM

Categories: Pogoplug PC

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joshuastenhouse

Member
Joined: 11/04/2010

Hi,

I'm trying to access data stored on a hard disk connected to my pogoplug over my local LAN and it truly is a painful experience. It would be quicker to walk upstairs, rip out the usb hard disk and plug it straight in than to wait for the pogoplug to display the contents of the folder (never mind try and play anything on it).

I've disabled it from creating any thumbnails and transcoding anything in the background yet it is no better.

I can confirm there is no problem on my LAN, because accessing files from another PC on the same wireless network has no issues and I am getting a 3ms max response on pings to the pogoplugs local IP address.

So far this is the most disappointing tech product I have used in a long time. Any suggestions on how to improve the situation before I take it back? Thanks.

Discussion:    Add a Comment | Comments 1-14 of 14 | Latest Comment

holsen Avatar
Member
November 4, 2010 4:35 PM

What is your speed? PC and PP connected via LAN?

Wireless Avatar
Member
November 7, 2010 4:04 AM

My PP is connected to my LAN via a Cisco Gigabit switch. Connected HDD is a LaCie 3.5" 1TB device. My Windows XP PC is connected to the same switch via Gigabit Ethernet.

Read / write performance of large files is around 120 - 130 MBit/s. Smaller files (eg: photo thumbs) can be very slow though. As low as 20-30MBit/s. I don't know if this can be optimised.

Generic Member Avatar
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  • member since: 11/14/2010
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November 14, 2010 6:42 AM

I get a large spread of speeds, so far I have seen incredibly 4 Kilobit/s (yes, four) for very large files (700 Mbyte), up to 7 Megabit/s. This is on a 100 Mbps Ethernet LAN (no WLAN) where I get almost full line speed copying to and from other devices. I have a single 1,5 Terabyte Toshiba STORe attached to the Plug, Win7 running on the PC with Intel Core i7 920 CPU with 3 GB RAM from internal disk.

Any ideas what to do?

Wireless Avatar
Member
November 16, 2010 1:53 AM

4kbit/s to 7MBit/s. That does sound awfully slow. My XP PC is an old P4HT at 3GHz and the Task Manager shows a continuous 120-130MBit/s to the PP with large files (like DivX movies). It peaks out at 200MBit/s occasionally. Is your PP running another task in the background (sharing media / indexing / transcoding etc)...?

I have media sharing enabled, but transcoding disabled.

Ziv (Eye-Fi) Avatar
Member
November 19, 2010 11:30 PM

agree, I'm on a solid N router, and even getting directory listings, though OS X is painfully slow. Trying to figure it out. Doing directory listings through SSH is super fast. Something is wrong with the Mac client...

Generic Member Avatar
Member
November 25, 2010 4:45 AM

Make sure that you haven't enabled "use full security sessions" under my.pogoplug.com. Enabling this will route all your LAN traffic via WAN.

Ziv (Eye-Fi) Avatar
Member
November 30, 2010 8:13 PM

I haven't :-( I double checked. But like I said -- it's fast through a gigE cable, and it's "OK" over Wi-Fi, but the main thing thats hurting the whole experience is the folder navigation.

Maybe it's the conversion at the PP from the Drobo's NTFS file system, to something that the Drive app could show on the Mac side, and perhaps that conversion on the fly process is slow...

I don't know. But the way it is right now, it's hard to use :-(

Generic Member Avatar
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  • member since: 12/06/2010
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December 6, 2010 11:46 AM

@Ziv, I'm running into the same problem here. I'm using OSX and folder navigation is painful and uploading is a disaster. Have you figured out how to connect via wi-fi?

Generic Member Avatar
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  • member since: 11/04/2010
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December 8, 2010 9:54 AM

Same problem for me - but use on the IPAD is blazingly fast in comparison. What gives?

Ziv (Eye-Fi) Avatar
Member
December 14, 2010 11:40 PM

Guys,

Same ongoing issue. No news so far...

PogoPlug support, are you guys watching this thread?

@stein -- it's not Wi-Fi vs. gigE. Even switching my router to an amazing 3x3 802.11N router (Apple's Extreme) proved that transfers have OK speed -- folder navigation is painfully slow.

kerb Avatar
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  • member since: 12/22/2010
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December 22, 2010 11:14 PM

Have you contacted Pogoplug?

Or is this forum considered an official support channel?
(I seriously don't know, I'm new).

Ziv (Eye-Fi) Avatar
Member
December 23, 2010 3:50 PM

I did. They're probably looking into it. But most likely -- they're slammed with the holiday season, so for now, I'm letting it go, and I'm using my Drobo via a USB cable.

Generic Member Avatar
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  • member since: 01/02/2011
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January 4, 2011 7:55 AM

I had the same issue for quite a while. Then I used CCleaner on the drive, as well as defragged it and used the windows "Check for errors" function. Now I get mucchhh faster download stuff.

Ziv (Eye-Fi) Avatar
Member
January 13, 2011 6:19 PM

Devon9999 said: I had the same issue for quite a while. Then I used CCleaner on the drive, as well as defragged it and used the windows "Check for errors" function. Now I get mucchhh faster download stuff.

This is on a Mac. But I used similar software to CCleaner. This isn't an issue with defrag on the host computer. It's an issue with the PogoPlug reading the directories on the Drobo.

If you meant to run defrag on the Drobo, again, I don't think it'll solve the problem. Defrag can help a little, but these accesses are taking minutes, over the Pogoplug, and seconds over USB. So it's not an issue of the Drobo being fragmented (which I'm sure it is).

Possible causes could be:

  • Conversion inside the PP from the Drobo's NTFS to show it as Mac's HFS+
  • some bug in the Mac OS X Drive software in how it traverses folders and files

For now, I have the Drobo disconnected. It's simply unusable at the current state, and I'm waiting for a solution.

Discussion:    Add a Comment | Back to Top | Comments 1-14 of 14 | Latest Comment

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