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Zoro, could you give us more details on your problem? The thread appears empty to me. What exactly happens? How is your drive formatted? Which Pogoplug unit do you have?
Categories: Pogoplug Classic
Editor
- member since: 04/21/2009
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November 1, 2010 11:55 AM
November 5, 2010 7:34 PM
Please put a poll up an sticky it. See how many people are getting this problem. You may get napalmed in the posts below, but at least you'll know.
View unverified member's comment - posted by Jon C
November 9, 2010 4:55 AM
Yup, happened to me this morning and this is just a day after owning the product.
November 9, 2010 9:22 AM
I have the same problem with drives dropping out. I have a Maxtor 750GB Desktop External Drive and a Maxtor 160GB Portable Drive. The Desktop drive does use a power cord which I do plug in. The portable drive does not use a power cord. Both drives drop out. It seems that it happens mostly when I try to move too much info from EITHER drive. I have noticed when I go in to settings that certain options on the left are no longer available/visible. I then unplug power to the pogo and unplug all USB drives. I then plug power back in to the pogo, wait for a solid green, then plug my drives back in. The drives then appear. I think that the "OS" or system software ON the pogoplug is crashing. I am going to take my Pogoplug Pro back. I cannot afford to something so unreliable for my information/data. What if the Pogoplug keeps crashing? I might eventually take out my drives all together. Sorry, but not worth taking a chance. Great concept though. They need more polish.
December 1, 2010 3:20 PM
I'm also frustrated. Every other time I turn on my computer the external raid disappears. i can see it just fine on my iPhone but something is flaky between my computer and the plug. Any fixes suggested?
December 13, 2010 12:54 PM
This has happened to us twice in approximately four weeks. We can't see our Seagate 1TB drive (externally powered). The first time this happened we were able to fix the problem following the process that was listed on the website but it did not work this time.
January 2, 2011 7:47 PM
To PogoPlug Forum 1.1.1011.rtf
Hi, -Similar Problem.
I'm new to Pogoplug and thrilled with its potential, but these bugs need to be fixed by PogoPlug for all users on all supported OSs with all equipment if PogoPlug is to flourish.
On Win Xp, 32 & 64 vista, 32 and 64 Win7 machines the only drives I can get to reliably reawaken, and not drop out of "PogoPlug" without a taskbar PogoPlug reset are older thumb drives and Memory Chips directly attached to the PogoPlug unit through a non-powered converter to USB.
Drives that have dropped off of PhotoPlug (disappeared from Pogoplug without a reset, reboot, reinitialization, alternate USB slot replugin, or some other extrodinary operator assisted process that could not be done easily from a remote system) are:
flash drives: sandisk cruzer 4G (mfg.2010), sandisk cruzer 8G ('09 mfg)
External HDDs: Seagate FreeAgent Pro 750G (2009), WD My Book Essential 2Tb (2010)
drives using HD adapters/enclosures: Seagate BaraCuda 7200 325G (2009)
Router: AT&T U-verse 2Wire (2009)
It is not a good indicator that such a large unreliability issue is so well masked behind a facade dedicated to indicating unfailing ease, convience, & reliability. I am furthur left unsettled that the comments listed here on this forum by obviously supportive, caring, and capable customers have drawn no official help from PogoPlug.
I am wondering if the solution PogoPlug offers to easily sharing Stored Files across a NW & the Internet only works for some combinations of OS & equipment.
I would expect an honorable company to somewhat forthcoming in working with its customers toward the solving of a common problem. To offer no response is second only to offering an untruthful response as a poor option .
I've seen and experienced the tragedy of the implosion of good companies in this business that have quit meeting the needs of its customers. Its so sad, and so unnecessary. A strength of Capitalism is that the market votes with its feet, and customers will move to solutions that work.
A product either works or it dosen't. If it works, it will develop a following. If it dosen't, customers will move to a product that does.
to quote another viewpoint:
Market share is a by-product of getting a lot of other things right, most notably customer satisfaction, which in turn is a by-product of getting the user experience right. ...The by-product of getting all this right is profits..." -Graham Ellison 12/21/2010 in response to a Steve Botts piece on Ms selling 1.5m win 7 phones in 6 mo.
So, PogoPlug, I hear your customers. Where R U?
(if you need help, ask for it. There is a braintrust out there that wants you to succeed; we share a common interest and need. If you don't need help, then help us. We need answers)
post 2 attempted 1/2/2011
-secarver
January 3, 2011 11:44 AM
Why did the moderator delete the comments on Jan 2, 2011? The poster seemed to be commenting that he/she was having the same problem as the rest of us.
Editor
- member since: 04/21/2009
- rank: 3 of 13231
- 43 articles authored
- 76 forum threads started
- 615 comments
January 3, 2011 12:29 PM
Hi cjbruin, the post on the 2nd was double posted, but it looks like both posts got deleted - this must have been a glitch/mistake, and is fixed now.
January 3, 2011 1:41 PM
so did anyone from pogoplug actually answer the question about the harddrive disappearing?
January 3, 2011 1:47 PM
I was told you can right click on the icon in your system tray and click on Re-load. that resets the access. It works every time!
January 3, 2011 1:51 PM
I was contacted by someone from the PogoPlug Support Team (Adam) who told me that my device had several I/O connection errors and that "Usually this is caused by the Pogoplug or hard drive getting bumped, a power outage, a bad usb cable, or some other inconsistency." Not likely in our case as the device is not in a place that can be bumped, is plugged into a UPS, and the cables all seem to be OK.
He asked me to perform Error Checking on my drive via Windows (by plugging it directly into the computer). There were no errors.
We were eventually able to get it up and running but we continue to have intermittent problems with the hard drives dropping from the device.
I suspect there is a firmware issue but as far as I can tell, the people in support don't agree...so it's unlikely they are working on a permanent fix.
January 3, 2011 1:52 PM
jk said: I was told you can right click on the icon in your system tray and click on Re-load. that resets the access. It works every time!That doesn't work for us. Wish it was that easy.
January 3, 2011 5:20 PM
Right clicking on pogoplug icon reload works for me in WinXP on my PC but not in Vista on my laptop!!
January 3, 2011 6:24 PM
Hi Guys,
Apologies for chiming in late to this thread. I am sorry to hear about the problems some of you have experienced accessing your drives via Pogoplug. Such problems are definitely not ubiquitous, and our support team is here to help sort them out for those of you that run into them. Such issues, including I/O errors, can happen for a variety of reasons -- damaged file system, bad cables, unsafe drive removals (removing drives without ejecting), network errors, sometimes a bug. In the case of the latter, we want to know about these issues and are committed to resolving them. The best way to make us aware of the issues you run into is to open a support ticket at support.pogoplug.com, and we will respond.
-Nick
January 3, 2011 6:32 PM
Nicky Pogo said: Hi Guys, Apologies for chiming in late to this thread. I am sorry to hear about the problems some of you have experienced accessing your drives via Pogoplug. Such problems are definitely not ubiquitous, and our support team is here to help sort them out for those of you that run into them. Such issues, including I/O errors, can happen for a variety of reasons -- damaged file system, bad cables, unsafe drive removals (removing drives without ejecting), network errors, sometimes a bug. In the case of the latter, we want to know about these issues and are committed to resolving them. The best way to make us aware of the issues you run into is to open a support ticket at support.pogoplug.com, and we will respond. -Nick
Thanks Nick! I do know that there are a fair number of us having similar problems. As I stated above, I did open a support ticket and followed all of the instructions. There were no errors on my drive, we've tried multiple cables, both the Pogo and drive are plugged into a UPS device and are stored in an area to keep them from being bumped.
I definitely got the impression that once the ticket was closed, no one would be looking into whether there was a bug. The issue has come up a few more times and we resolve it through the disconnect, power down, power up, etc. process. Of course, when this happens during the weekend, we need to go into the office to reset the device if we want to access our files remotely.
I'm more than happy to volunteer to help with advanced troubleshooting the next time this happens. Is there a way to set that up?
January 3, 2011 6:52 PM
@cjbruin, no problem. If you open another support ticket and include in it the URL from this thread, we'll set you up.
January 3, 2011 7:28 PM
I can reproduce my drive killing behavior.
Ok, from OSX (latest updates) drive app...I have a 1TB drive and a 512G on the same pogo. I take any root directory tree in finder and drag it from the 512 to the 1T, and as soon as it goes to copy any subdir in the source, the 1T drive barfs. If I wait a couple minutes, I can reload pogo and the drives all reappear, then resume copying the subdir that barfed. I just repeated it about four times in a row.
Ive also noticed when I go to create a subdir, and rename it, it seems to take quite a while to pick up the new name. My theory, is that it makes the new subdir on the destination drive, then tries to name it, similar to what I do, and when the copy can't find the destination subdir, because it has been renamed, or not renamed yet, it dies. Then after the delay it's had time to properly name the target subdir and it can succeed/continue.
January 6, 2011 1:09 PM
I have the problem of drives disappearing from my win7 explorer page. I have the app, and sometimes by two drives show up as if directly attached to my computer. Other times there is no indication of any drives, but when I right-click the pogo icon in the task bar and select reload, the drives re appear. I think I have to do this three out of four times I try to access the drives. very, very annoying, and will prevent me from giving positive evaluations to anyone who asks.
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This seems to be a comon problem? Any fix coming?
I'm really annoyed with this product, nothing but glitches and bugs. I may return to pcworld tomorrow. This is an alpha release at best.