Victor,

Are you using the Windows 7-64bit drive app software? If not get it here.

http://www.pogoplugged.com/download/11490/Pogoplug-Drive-Software-for-Windows-64-bit/

Remember, its not what life does to you, but what you do with what life does to you, that matters.

Victor Huang said: I have waited for a month, I can only use web to connect to pogoplug.  Have your company solved the problem?

1. If you are having a problem of this nature, you need to go to Pogoplug.com and enter a support request. These forums, while sometimes visited by the folks at CEi, are not owned or run by CEi. (Note the disclaimer at the bottom of every page, "PogoPlugged.com is not affiliated with CloudEngines, Inc."). 

When you enter your support request, provide more details than you have here. Provide your OS and OS version, the nature of the problem that you are experiencing, etc. The folks at CEi are very helpful and are sure to help get your problem resolved.

2. I've used the 64 bit version of the Pogoplug Drive app on 3 different workstations (2 are W7 and 1 is Vista) since I've owned my device and have had no significant problems. The only issue that I've faced is that I sometimes need to restart the app after my workstation has been in sleep mode, but that's probably to be expected.

Death is Conquered While You Slumber- Seven is the Perfect Number

Interesting I have (had) IE9 on one of my Windows 7 64 bit workstations, and the Drive app worked before, during and after installing it. I wonder if the version of W7 matters? I'm using the Enterprise Edition, but like I say, not sure that matters.

Death is Conquered While You Slumber- Seven is the Perfect Number

OK, but here's the thing. It's not the Drive App that changed, it something else on your workstation. Think about it. The app was working for about a month. Well, the code in the app didn't change, it's static. Something else (new software, windows update, etc.) changed. That's what you need to go after. The best idea would be to run a system restore and roll back to a time when the app worked correctly, then keep an eye on what changes that negatively impacts the app.

Death is Conquered While You Slumber- Seven is the Perfect Number

My problem is solved. It proved to be an antivirus issue resulting from my having switched from McAfee to AVG. Although I uninstalled McAfee per their instructions, there was a residual McAfee service running (Validation Trust Protection) that couldn't be stopped from the Services menu. The McAfee clean-up tool (MCPR.exe) has solved the problem.

Pogoplug Support were very helpful and stayed engaged throughout the process, and I would recommend that people contact them with technical issues in the expectation that they will deliver a result. So, full marks to Pogoplug!

I'm still waiting to hear from CEi's support team. I am having the same issue with Windows 7 and Pogoplug Drive. I have a brand new laptop and never installed anything other than AVG. My new laptop was set up to to install Macafee or Norton security software, but I chose not to install them. Is it possible some of those services are actually installed even though I never installed the software?

Also, did you have to purchase the entire malware removal program package, or did the free program take care of it?

Hi Andrew - I'm no expert, but it won't cost you anything to run the McAfee and Norton clean-up tools, so why not give it a try?

Hi ada_potato - in my case, the problem wasn't the Drive App, rather it was the overall Windows environment within which the App was being run. How were CEi to know that I had a rogue McAfee service running?

Have you tried the registry modification from this thread? (worked for me)

http://www.pogoplugged.com/forum/thread/15063/Pogoplug-application-is-blank-c...

Hi Andrew. The devil is in the detail. The issue for me was the inability to access the Drive App properties screen. At no stage did I get a message that you're getting. Can you set-up and access your Pogoplug via the my.pogoplug.com website?

Sorry to be nit-picky, but when you try to modify the Pogoplug's properties via the Drive App, do you see the Properties screen or is it greyed-out?

Crazy--my problem was solved by correcting the system date! It was one day off, and I didn't even realize it. The support staff at CEi warned me about this in their first email.

I couldn't get the Pogoplug to work on my new Windows 7 laptop either, ...unable to connect... It turned out to be a system date problem for me as well. My system date was one day in the future. Fixed that and my Pogoplug device is working just fine.

I have been using both the old brick and the newer model on my windows 7 machines for sometime now... with no problems since the new pogoplug device came out (had to have the old brick replaced under warranty) -other than I have to refresh when I wake my computer up from Sleep mode. If you try to do the active copy between my two pogoplug drive on the brick to the box it ends up corrupting one where I have to direct connect it to have windows fix it.

One thing I don't like that works better with the 2.0.3 (windows 64bit) version that doesn't work on the 2.5.5 version is that several programs can't talk directly to the drives that are combined under one drive letter. Some programs don't see the drive or the subfolders. Where as the same programs see it with the 2.0.3
Examples are sugarsync and Microsoft Windows 7 backup.

On another note I wish there was a way to lie to carbonite to see my pogolug drives I sure would like a backup of the data - I brought up the issue with carbonite and got the standard "we don't do it now - maybe someday - maybe not'