Who on this planet would put their only copy of valuable, personal data on a brand new device that they've never used? Ever heard the term "backup"? By the way, if your drive is as far gone as you indicate, it's the drive and not the device it was attached to that at fault. Try Spinrite to recover your drive.

Death is Conquered While You Slumber- Seven is the Perfect Number

Glad they got it working. I am amazed that they fixed it for you in that short of an amount of time and on a Saturday afternoon.
Maybe with everything you were trying a reboot of the computer to start fresh with pffs.exe, etc might be a good idea. You will get one instance of ppfs.exe for every hard drive connected plus the "files shared with me" For example I have 7 of them running at one time.

Did they save your HD's info?

Also I will delete your duplicate post on the same subject in the other thread just so as not to confuse.

Place Shifting Enthusiasts

Zoro said: Managed to get the data back with the help of their support who were fast. Still find this annoying and buggy, i've 5-6 instances of pfts.exe running, drives mapped 5 times, this is is a mess?

Amazing how you got this working again since you brought it right back! That has to be one of the greatest features in the plug!