Uploading from behind a corporate firewall: Pogoplugged

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October 20, 2010 8:13 AM

AlexL said: Hi, My Pogo device is on my home network. I am accessing it from my work computer, which is behind the corporate firewall. I can access the files, but when I try to upload files to the Pogo, it doesn't work: the upload screen appears and stays all the time at 0% completion. No error appears. Thanks in advance for your help. Alex

Just for giggles, have you tried the PogoPlug Drive utility on your work computer?

Ultimately, this will probably boil down to an issue of how your IT department has the firewall configured, but the utility might take a different route and the browser interface.

Death is Conquered While You Slumber- Seven is the Perfect Number

AlexL

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October 20, 2010 8:35 AM updated: October 20, 2010 8:36 AM

Thanks x-15a2

My work computer accesses Internet through a company's terminal server, so it is out of the question that I install anything.

Still, I'd like to know what exactly protocols are used for uploading to the Pogo device. Is it more than HTTP/HTTPS/FTP ? Where is this documented?

TIA
Alex

x-15a2

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October 20, 2010 9:09 AM

AlexL said: Thanks x-15a2 My work computer accesses Internet through a company's terminal server, so it is out of the question that I install anything. Still, I'd like to know what exactly protocols are used for uploading to the Pogo device. Is it more than HTTP/HTTPS/FTP ? Where is this documented? TIA Alex

Yeh, that would make it problematic. Here's some UDP info from the PP web site:

Your Pogoplug enabled device will not function properly if you have a firewall set up that blocks the transmission of UDP packets or if UDP is turned off in your router configuration. The following details should help you get the necessary UDP packets to be unfiltered:

Your Pogoplug enabled device will attempt to send outbound UDP packets through the default gateway assigned by DHCP to service.pogoplug.com port 4365. It expects to be able to hear back UDP from the same host from the same port to the local port it sent them from (which is random). Most NAT routers will have UDP session management that allows outbound UDP to implicitly allow responses back to the source machine and port. If you have custom firewall rules in your router, you will need to add a rule from the Pogoplug enabled device in and out to service.pogoplug.com port 4365.

Death is Conquered While You Slumber- Seven is the Perfect Number

AlexL

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member since: 10/20/2010
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October 20, 2010 10:56 AM

If I understand this correctly, the communication through the UDP 4365 should be allowed between the Pogo device (which is on my Internet-connected home network) and service.pogoplug.com.

But my problem seems to be elsewhere: it is between my company's Internet access/firewall and service.pogoplug.com.

Or am I wrong?

Alex

boejucci

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January 10, 2011 12:55 PM

AlexL, I'm experiencing the same problems. My company has blocked my.pogoplug.com and while I can gain access to view the files via service.pogoplug.com, I can't upload/download/preview any files. I'm wondering if there is some way to use an FTP client to view those files...? Does anyone know?

Pogoplugged

Uploading from behind a corporate firewall

AlexL

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