Hello Mistermark,

Did you get an solution to your problem. I've got exactly the same activation problem (bought a new Pogoplug and I can't activate it because it seems that it's already activated)

mbeatty said:I bought a used one myself a while back. Support took care of the problem within a couple hours of opening a ticket. You may need to include a copy of your sales receipt with the ticket or other proof of ownership.

Hello mbeatty,

I don't understand because the unit that I've bought wasn't a used one (or the shop didn't tell me that it was a refurbished one).

But I've sent a proof of payement to the support. They have tried to unregister the last owner but they failed. Here is thelast  answer I get from the support :

"Hi,

This is very strange.

There is something definitely wrong with this particular Pogoplug Pro.

I'm going to ask our partner's in the EU to proceed with an immediate Warranty Exchange. [...]

If you don't hear from them in a day or so, please reply to this mail.

Otherwise, without an update from either of us, this ticket will close in another day or so. Even after it closes, please feel free to contact Pogoplug in the future.

Kind Regards
Christopher"

I hope I'll hear from they as soon as possible.