First, I would try several basic troubleshooting steps. Occasionally, on first plug in, your drive might not be detected.

1. Unplug the drive completely (power cycle) and plug back into the Pogoplug
2. Reboot the Pogoplug and plug the drive back in
3. Run a disk check on the attached drive
4. Back up the data on the external HDD, re-format it, and copy the data back to it before plugging into Pogoplug

Step 3 is probably the most likely culprit - it's possible that there is some kind of file system error or corruption somewhere on the drive that the Pogoplug can't correct, and it's hanging. This will often fix the issue, whether you're on a Mac or PC.

If all else fails, you can contact Pogoplug support, but I'm guessing that one of the steps above will do the trick! Let us know how it works for you.

Peter Redmer
Administrator
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No - on any version of the firmware, it should be detecting your drive without issues.

Do you know how (or if) the drive came formatted out of the box? The first thing I would try is a clean format, either NTFS if you're on Windows or HFS+ Journaled if you're on Mac.

Peter Redmer
Administrator
Blog | Twitter

Did you do a reload off the start up Pogoplug Icon?

Kerry said: Reload off the startup Pogoplug icon? Yes. Thanks for the suggestion! Strange, the hard drive was being detected previously. We didn't use Pogoplug for a day or two and the second hard drive dropped off.

This seems to be a common theme of the Pogoplug... Mine does the same, the drive randomly disapears and has to be restarted befre it becomes avaliable again.