WOW that's real slow :-(

It's going to be ages before your new firmware downloads.

And 2.5 will be FREE, Wow!!
How can you complain about a freebee?
how ungrateful!

lol
Kris Raghu

As I have cancer and six months of pain-free living remaining, may I return my item for a refund: I could use the money for my medical care, and your reseller refuses because I tossed out the recyclable packaging because I was naive enough to think it was working because it was indeed easy to set up.

Only later did I learn that I'm dying faster than it transfer dasta.

I wrote to your troublesome retailer, NCIX.com:

I understand that you are the retailer and would like the original box for me to return the Pogo. That's what retailers always want. You say that all you could do is replace it. But that is of no value because I do believe the unit I have works as well as ALL Pogo units, which is to say:

1. Very poorly, and,
2. Not as advertised.

So can you please explain how the law works in Canada? You sell something that does not work according to the claims of an American manufacturer. Does NCIX have NO RESPONSIBILITY for this? Surely the absence of the original shipping material does not absolve your firm of responsibility for selling something that does not work as claimed?

My major objection is contained in the claim also on your site "It's just like using a drive that is directly connected to your computer." That claim is untrue. The drives connected directly to my computer are very fast. I can transfer about 1 mb of data per second. My informal tests suggests that the Pogo operates at about 1/50th of this speed. Therefore it is NOT "just like using a drive that is directly connected to (my) computer."

So is NCIX willing to take responsibility for this misleading claim, or should I escalate the issue?

Regards,
Thad McIlroy
thad@thefutureofpublishing.com

Thad McIlroy www.thefutureofpublishing.com

I've decided to accept the dealer's offer (NCIX) to take it back less 10% from retail plus me pay shipping. I had a lot of trouble in receiving the order from NCIX, but I think they are responding honorably with the genuine intent of just getting this issue solved and buried.

Pogo do indeed disappoint, but after 35 years in the business I've learned that vendors do indeed finally reap what they sow.

Thad McIlroy www.thefutureofpublishing.com