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September 10, 2010 04:16 PM

Categories: Pogoplug Classic

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Member Avatar

gidave

Member
Joined: 09/10/2010

I purchased a Pogoplug Tuesday 7Sep. Still cannot get it to be recognized by the router. I have amber blinking light. I have emailed Tech support only for them to say they need to send to Director of Customer Support. That was Wednesday evening. 

Here is what I have troubleshooted already:

Changed the Cat 5 that came with the new never opened box

Made sure my router is set to DHCP. All my devices, laptops x4, nettop, iPad, iPhonesx2 and desktop are able to connect to my router and pull an IP address. 

I have reset my router to factory settings and then made sure its set to DHCP

I have restarted, each router and PogoPlug, numerous times and after each setting change. 

I have manually set the IP address of the Pogoplug by its MAC address. 

  • Equipment:
  • Netgear WNDR3300 wireless router
  • Pogoplug
  • Windows 7(which doesn't matter yet because I am not even connected to a network yet.)

Any help would be appreciated since PP tech support doesn't seem to respond. 

Discussion:    Add a Comment | Comments 1-10 of 10 | Latest Comment

chaz Avatar
Member
September 10, 2010 4:38 PM

Just in case for thought, when you plugged it in and connected your HD to it, did you go to a browser session on another computer and went to the address https://my.pogoplug.com/ and at the bottom create a pogoplug account and activate it?

Generic Member Avatar
Member
September 10, 2010 5:05 PM

It won't activate because it will not connect to the Pogoplug service. It doesn't pull an IP address.

Chris Louie Avatar
Cloud Engines
September 10, 2010 6:06 PM

Hi gidave

This is Christopher

Apologies we haven't gotten to you issue. Can you point the way to your support issue and I'll contact you immediately?

Thank you and sincere apologies for the delayed response.

Christopher

Generic Member Avatar
Member
September 10, 2010 6:33 PM

The support ticket #12820 

Chris Louie Avatar
Cloud Engines
September 10, 2010 7:21 PM

gidave

I have found your issue and will be updating you shortly.

Christopher

Generic Member Avatar
Member
September 16, 2010 7:01 AM

The issue was with a bad PP. received new one, plugged in and worked right away...

Steven Avatar
Member
  • member since: 01/01/2012
  • rank: 95 of 13229
  • 14 comments
January 6, 2012 10:16 AM

My problem was not resolved by PPsupport (ticket #57837)

(1) I believe there is no effort at pogoplug IT for updates to integrate
smoothly which contributed to this bug
(2) I believe there is catastrophic lack of the knowledge base with support

---I resolved problem:
there is a bug in the initial installation
there is also a problem with backward compatibility which
compounded this issue

(3) I will not attach the email but will summarize them
(A) The support:(sets to resolve issue) given to me
were steps I already took and these steps were detailed in emails
requesting support
(B) Request for a simple procedure/information took more than a 24hours
very basic information support should know or had available
(complete removal of all install ie registry, program/application
folders etc,etc)

---I gave them all the information needed to figure out the problem.
They couldn't figure it out for what ever reason
I will give you a hint:
you have a problem with the (.NET Framework)+XP+crashed HDD

(4) many people still have XP or less than ideal platforms , it is fine to
strive for a new and better product but it needs to be functional as
offered/promoted for all intended applications which would included
testing new updates or informing support of work arounds for special
circumstance SEE ABOVE HINT

(5) your corporate culture of not testing updates before releasing,
tells me you need new programmers, your current IT people should
leave and go work for Microsoft

I will refer people away from POGOPLUG in the future

Â¥ƏΨφюף means u r a *** buying POGOPLUG

Steven Avatar
Member
  • member since: 01/01/2012
  • rank: 95 of 13229
  • 14 comments
January 6, 2012 10:37 AM

looking back on on emails there were multiple problems
which resulted in multiple instances of worthless PPsupport

(ticket #57826)
(ticket #57837)
(ticket #57859)

Â¥ƏΨφюף means u r a *** buying POGOPLUG

Generic Member Avatar
Member
  • member since: 12/03/2011
  • rank: 2587 of 13229
  • 6 comments
January 6, 2012 11:09 PM

It really is a sad state of affairs isn't it!!

Generic Member Avatar
Member
  • member since: 01/14/2012
  • rank: 543 of 13229
  • 1 comments
January 16, 2012 5:23 PM

All,

I think i am having the same or atleast similar issue. REcently recieved my pogoplug device and can't get to bring ONLINE. I am not network savvy but ended up spending hours to troubleshoot DHCP enabling and opening up ports for sharing which should have been specified in the installation instrunction in my mind.

I am still waiting for the support to get back to me with a solution as after exchanging multiple emails with them. I will appreciate if somebody could post the step by step instruction for the my scenario:

1. The front green light blinks and turns off.

2. My router doesn't assign any IP to the device. Really stuck somewhere

3. I have verizon fios with Actiontech MI424WR Router.

Anyhelp will be greatly appreciated, Thanks,

-Vishal

Discussion:    Add a Comment | Back to Top | Comments 1-10 of 10 | Latest Comment

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