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September 1, 2010 10:16 AM

Categories: Pogoplug Classic

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legge

Member
Joined: 09/01/2010

hi hope some can help ,just fill all the form to active the device ,and still awaiting on email so i can active it all,(yes have check email address) and its not in the junk, so tried rejoin using the s/n underneath and it keeps saying the number is wrong and go back , so far 3 hours have gone by and its still not working , i'm mean its not that hard to set up first time ,,anybody got any idea's,  customer support not that quick out the block either 

kind regards to one and all 

me 

Discussion:    Add a Comment | Comments 1-25 of 25 | Latest Comment

Generic Member Avatar
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  • member since: 09/02/2010
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  • 7 comments
September 2, 2010 10:09 AM

Have the same problem

MarkStroud Avatar
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  • member since: 09/02/2010
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September 2, 2010 10:18 AM

Relieved to hear that the email activation can take a while - I've been waiting about 30 minutes, but I'll try to be patient .....

Generic Member Avatar
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September 2, 2010 10:23 AM

Hmm i wait since 45 minutes

MarkStroud Avatar
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  • member since: 09/02/2010
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September 2, 2010 10:24 AM

Funny that the Forum activation is instant :(

I'll report back if and when I become activated.

Generic Member Avatar
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  • member since: 09/02/2010
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September 2, 2010 10:36 AM

1 hour, i use mobile me mail adress is that a probleme ?

JohnB_UK Avatar
Member
September 2, 2010 10:37 AM

Over one hour and counting, feel really disapointed as my excitment is fading away

Generic Member Avatar
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September 2, 2010 10:40 AM

Ok, it looks like an e-mail server problem or something else or ?

Generic Member Avatar
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September 2, 2010 10:59 AM

So i write them a mail, i hope someone will recognize it.

MarkStroud Avatar
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September 2, 2010 11:00 AM

I have done the same

JohnB_UK Avatar
Member
September 2, 2010 11:02 AM

same with myself, sent them a email on this issue

JohnB_UK Avatar
Member
September 2, 2010 11:14 AM

Come on PogoPlug get us activated !!

Generic Member Avatar
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  • member since: 09/02/2010
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  • 1 comments
September 2, 2010 11:18 AM

Hey Guys, I'm looking into this now. Stay tuned.

Generic Member Avatar
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  • member since: 09/02/2010
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  • 3 comments
September 2, 2010 11:26 AM

Still waiting here, it's been 3.5 hours. It took a buddy of mine about 4 hours or so yesterday before he got his.

JohnB_UK Avatar
Member
September 2, 2010 11:30 AM

WOW 4 Hours !!! its either a problem or they are selling real fast !!!

Nicky Pogo Avatar
Cloud Engines
September 2, 2010 11:32 AM

We're looking into this now, guys. Hang tight.

Generic Member Avatar
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September 2, 2010 11:33 AM

Ok, nice we wait :)

MarkStroud Avatar
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  • member since: 09/02/2010
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September 2, 2010 11:34 AM

Thanks for the heads up Nicky

Nicky Pogo Avatar
Cloud Engines
September 2, 2010 11:41 AM updated: September 14, 2010 2:16 PM

We're working on this now. Users still experiencing this should submit a support ticket at http://support.pogoplug.com/anonymous_requests/new

JohnB_UK Avatar
Member
September 2, 2010 11:44 AM updated: September 2, 2010 11:49 AM

Nicky, thank you, i have sent my email to you.

MarkStroud Avatar
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September 2, 2010 11:45 AM

Thanks Nicky - email sent

Generic Member Avatar
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September 2, 2010 11:46 AM

Big thanks Works :)

JohnB_UK Avatar
Member
September 2, 2010 11:51 AM updated: September 2, 2010 11:52 AM

Nicky, a big thanks from me, great service.

Logged into my pogoplug ...

Nicky Pogo Avatar
Cloud Engines
September 2, 2010 1:01 PM updated: September 14, 2010 2:17 PM

Glad you all are up and running.

Generic Member Avatar
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  • member since: 09/08/2010
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September 8, 2010 8:48 AM

Also having the same problem, have sent you an email.

Nicky Pogo Avatar
Cloud Engines
September 24, 2010 3:54 PM

All, this is fixed now. Thanks for your patience.

Discussion:    Add a Comment | Back to Top | Comments 1-25 of 25 | Latest Comment

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