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June 18, 2010 04:09 AM

Categories: Pogoplug Classic

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AJ

Member
Joined: 06/18/2010

Hi All,

When attempting to preview files on my Pogoplug, e.g. ".txt, .doc", I see the "File view preparation" window informing me that the file is being uploaded to the Pogoplug servers to generate the preview, then I receive the following error:

There was an error preparing the document for previewing. Please ensure that the document has a valid format.

I have turned off previewing of files on my HD connected to the Pogoplug as I have thousands of photos and it was taken an age to generate previews.

Does anyone know why I cannot preview these files?

Many thanks in advance for any answers you may have.

Regards,

AJ

Discussion:    Add a Comment | Comments 1-8 of 8 | Latest Comment

Jon.QA Avatar
Cloud Engines
June 18, 2010 12:53 PM

Might have been a momentary glitch can you try again and see if it's still happening?

Generic Member Avatar
Member
  • member since: 03/22/2011
  • rank: 5535 of 13226
  • 4 comments
March 22, 2011 11:07 PM

I'm getting the same error. Did you find a resolution? Is there a proper way to restart the Pogoplug?

Generic Member Avatar
Member
March 23, 2011 2:14 AM

Hi Veris,

My fix was to simply leave the Pogoplug. After a few hours the problem fixed itself.

I believe that this issue may have something to do with the Pogoplug servers and not our pogoplugs.

Try leaving this for a day and see if it resolves itself. :)

Generic Member Avatar
Member
  • member since: 03/22/2011
  • rank: 5535 of 13226
  • 4 comments
March 23, 2011 11:16 AM

Oh, I've had this issue for quite some time now. It's been left on for months! Oh well. Hopefully the pogoplug team will figure it out for me.

Generic Member Avatar
Member
March 23, 2011 11:47 AM

Same issue; started today. Will preview .pdfs but not .doc(x)s

:-)

Generic Member Avatar
Member
  • member since: 03/22/2011
  • rank: 5535 of 13226
  • 4 comments
March 25, 2011 2:10 AM

PogoPlug support has fixed the issue! Yay!

Generic Member Avatar
Member
  • member since: 04/09/2011
  • rank: 5309 of 13226
  • 1 comments
April 9, 2011 5:16 AM

I'm having the same issue. I have the latest version of firmware installed and about two days ago it started to give me the error message when attempting to preview doc files.
Can anyone solve this problem?

Generic Member Avatar
Member
  • member since: 05/18/2012
  • rank: 2201 of 13226
  • 1 comments
May 18, 2012 5:10 PM

I'm now having the same error. I've had mine plugged in for months. Also the "Get Link" to view in a web page is now gone.

The links that I got previously to view in a web page still work. The get link now sends you to a page to download the file instead of viewing as a web page.

Does anybody know where the link went?

Discussion:    Add a Comment | Back to Top | Comments 1-8 of 8 | Latest Comment

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