May 18, 2010 5:27 PM

Sorry about the frustration. Let me walk through a few of the issues:

1. Ejecting from the Mac (or Windows) app unmounts the virtual drive but does not eject the physical drive from your Pogoplug. This was done so that a user could remove the drive from the desktop, but not affect other users who were using the drive from other locations. In order to safely eject the physical drive, you need to sign in to my.pogoplug.com and click the eject icon next to the name of the drive. A confirmation dialog will appear, and then confirm the eject.

2. Local reads/writes should go direct to your Pogoplug. There are latency issues around wireless connections, but your wired case should be very fast, up to 30MB/sec depending on the connected drive format and type of data you are copying (lots of small files vs fewer large files). Can you send a note to support@pogoplug.com and let them know what you are seeing? They will help figure out what's going on.

3. Again, please contact support@pogoplug.com.

4. The finder window does not receive real-time events, but instead has to poll to look for new, deleted or changed files. The polling takes place every few minutes. You can click on the Pogoplug icon in the top status bar and click "reload" - this will force an update to the finder window.

The support team reads this forum and will respond very quickly as soon as you write in.