May 8, 2010 11:08 PM

Itsjustmeee

Transcode is a feature so you can copy your personal video to your Pogoplug drive and know your video will be viewable at my.pogoplug.com and on your iPhone.

By default, Pogoplug transcodes 10 seconds of video. After viewing the entire preview, the video should be transcoded in full.

Because you have already transcoded your video, you have the option to disable transcoding altogether and still view your video in full. Navigate to the Settings page>Media Settings>Settings sub-menu>select Never for video transcode.

By the way, have you already submitted a ticket to Pogoplug Support? Your description is very similar to a ticket already logged in Support.

Christopher