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May 4, 2010 02:43 PM

Categories: Pogoplug PC

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willfriedwald

Member
Joined: 10/06/2009

Okay...

As I related in an earlier thread, I now have a powered USB hub attached to my plug, with two USB drives attached - one, a bus-powered mini-drive (200 GB or so) I've been using since October, the other, which I just added, is a traditional full-sized external (1 TB) with its own AC power cord.

So I had a bunch of stuff on the "new" drive, then I attached it to Pogo, and got it to work - I can see it remotely - but this morning, I tried to add some files to it, on the internal network, but I had a permissions issue - it wouldn't let me add anything to the drive over the network.

I had no problem doing this on the "old" drive - so tell me, what am I doing wrong?  How can I fix the permissions issue?  Do I have to unhook the drive from Pogo, re-attach it to the main computer directly, then fix the permissions (how?) and then re-attach it to the Pogo?

thanks!

willfriedwald

Discussion:    Add a Comment | Comments 1-19 of 19 | Latest Comment

Peter Redmer Avatar
Editor
May 5, 2010 12:44 PM

I would suggest, as a basic first step, to do exactly what you mentioned - fixing the permissions. This is easy to do. I'm not sure if it will help, but is simple and worth a try.

Unhook the drive from the Pogoplug, connect it to your Mac directly, and open Disk Utility. Click on the drive in the listing on the left and click "repair permissions."

You could also try rebooting your Pogoplug as well.

If you continue to have issues, I would contact Pogoplug tech support if all else fails.

Peter Redmer
Administrator
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willfriedwald Avatar
Member
May 5, 2010 1:11 PM

thanks -

to the best of your knowledge, POGO will NOT change the permissions situation, right?

in other words, if I have a drive connected directly by USB or eSATA, and the permissions are working, then I re-connect the same drive via Pogo, everything should be the same, yes?

thanks - will try!

w

Peter Redmer Avatar
Editor
May 5, 2010 1:21 PM

I don't believe the Pogoplug changes permissions on the drive, but I would look to Pogoplug's tech team for absolute verification of that. All I can say for sure is that I haven't experienced any permissions issues, leading me to believe it leaves permissions intact.

Peter Redmer
Administrator
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Generic Member Avatar
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  • member since: 05/09/2010
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May 9, 2010 10:55 AM

I have a similar problem. Here's some detail:
Mac OS 10.5.8
I believe that, at some point, I disconnected my drive without a proper eject and the drive went away.
After connecting the drive to straight usb connection I was again able to see it.
I discovered the tip to remove the hidden file and folder (.cedata .ceid), but was unable to do that from the Mac.
When I launched a terminal program, I found the file and folder, but was denied access when trying to delete it. In the finder, information said that the drive was read only, similar to the error message in the console. I tried to sudo with no effect. I tried to chmod (sudo) with no effect. I connected the drive to a windows 7 pc and did not enounter any permission issues. I was able to delete those two items. The PC offered to repair the drive, but didn't find any issues to repair. The Apple disc repair utility did not offer any option besides formatting the drive and did not offer NTFS as an option. I copied the files off the drive, but most of the images did not copy to the Mac. I copied the files successfully to the PC (19GB of pictures, only 1.7GB would copy to the mac)
I'm about ready to format the drive and start over, but would like to understand how to change the permissions back to "usable" for pogoplug and the mac.
What's going on?
Thanks

MacMike Avatar
Member
May 9, 2010 2:13 PM

Disconnecting the drive from the Pogoplug without properly dismounting it first can definitely cause problems.

What is the file system format of the hard drive? SInce you said sudo had no effect I'm wondering If it is NTFS because by default the Mac OS can only read NTFS volumes but cannot make any changes to them. You can purchase add-on software such as Tuxera NTFS for Mac or Paragon's NTFS for Mac which will give the Mac OS full NTFS access if that is what you need.

Using Apple's Disk Utility to do a "Repair Permissions" will not help as that only checks the permissions on certain files installed by an installer and doesn't even look at the typical Mac file and certainly nothing on an external non-boot drive.

If the drive is formatted for the Mac then I'd suggest that when you connect the drive directly to the Mac that you do a "Get Info" on it and check the box that says "Ignore ownership on this volume" and see if that makes a difference.

-Mike

EricsonDR Avatar
Member
May 10, 2010 12:51 PM

Just for further clarification:
You shouldn't need paragon's NTFS program when accessing through the PogoPlug as it simulates all the file systems for read and write ability... only if you're connecting the drive directly to your mac and it's NTFS.

Generic Member Avatar
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  • member since: 05/09/2010
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May 11, 2010 5:02 AM updated: May 11, 2010 5:03 AM

Thanks for your help.

The drive is NTFS formatted, as it came from Seagate. That explains the strange behavior. This is a Seagate Dockstar with a FreeAgent Go drive.

Frankly, I'm surprised that Mac doesn't support NTFS. They've tried to support the PC disc formats in the past.

Now that I've deleted .ceid and .cedata, I wonder why the drive doesn't show up on pogoplug?

Does the pogoplug device work as well with mac formats as others? Is there a favored format for optimal performance on pogoplug?

MacMike Avatar
Member
May 11, 2010 9:07 AM

Yes, it works fine with Mac formatted drives. That's what I use on my Pogoplug and I've never experienced any problems.

-Mike

Jon.QA Avatar
Cloud Engines
May 11, 2010 5:07 PM

@Carl - there is no favored format - we all have our own favs here; FAT32 is the one we like least due to its lack of speed.

The supported formats are HFS+(and Journaled), EXT2/3, NTFS and FAT32.

Generic Member Avatar
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May 11, 2010 6:27 PM

So how do I get the drive to reappear? Will formatting change anything?

Jon.QA Avatar
Cloud Engines
May 12, 2010 12:51 PM

If your file system isn't mounting, there may be some kind of subtle problem with it. It's not necessarily going to help, but as long as you have the data backed up it couldn't hurt.

Generic Member Avatar
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  • member since: 05/09/2010
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May 13, 2010 5:53 AM

Okay, the drive is now backed up and reformatted HFS Journaled Case sensitive.
I still get the rapidly blinking amber light and when I go to look with the router, nothing is connecting to the router. (more exactly, none of the client leases are from this device)

I've tried a reset. Is there any other way to get this thing working that you know of?

Thanks

willfriedwald Avatar
Member
May 13, 2010 6:46 AM

Carl and I are having similar problems...

with regard to my original drive - that started this thread:

I decided to start fresh. I disconnected it from Pogo, and re-formatted it. Then copied about 600 GB of music to it. (Roughly A-E)

So, I reconnected to Pogo yesterday morning. Everything was working, and I could copy to drive over Pogo.

This morning, I try again - and nothing! Again it gives me the permissions error.

Have no idea - is it something with the hard drive itself? Why would it work yesterday and not this morning?

All I did was shut down my mac yesterday and re-start it today... have no idea why the permissions issue would arise between then and now, I didn't change any settings or anything...

confused!

thanks...

Will

Jon.QA Avatar
Cloud Engines
May 13, 2010 11:58 AM

Hey guys - you two appear to have different problems
@willfriedwald - the permissions error - is that error -36? If so, that is a generic error that Mac generates - it may not have anything to do with permissions. Did you shut down your Mac in the middle of copying files? Did you have a power outage? Your symptoms sound to me like an unsafe unmount of the drive

@Carl - the connection issue is a known problem with Seagate's DockStars - contact their customer support and they should be able to sort you out.

willfriedwald Avatar
Member
May 13, 2010 1:06 PM

I did have that in the previous "incarnation," but since then, I started all over, and re-formatted the drive. That's why I wanted to begin anew with a clean partition.

Certainly there was no error that occured between yesterday morning (when it was working fine) and this morning (when I can't write to it...)

thanks...

WF

Jon.QA Avatar
Cloud Engines
May 17, 2010 12:46 PM

ok - if you haven't, send in a ticket to support - this sounds like something more serious that needs investigation.

willfriedwald Avatar
Member
May 27, 2010 8:28 AM

UPDATE!

Okay, here's the latest: up to now, I was assuming the permissions / copying issue might be because I was using an older drive that might have been slightly buggy.

Now, I find I'm having the copying problem on a brand new drive that is working fine in every way.

I now have three drives attached to the pogo - on two out of three, I can copy without much difficulty, but on the new one, I can not. Makes no sense!

and this makes even less since: I CAN copy to drive #2, which is the one that I could NOT copy to two weeks ago, but I can NOT copy to the new one... so obviously it's not the drives themselves...

thanks - will contact Pogo support...

WF

Generic Member Avatar
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  • member since: 07/09/2010
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July 9, 2010 12:02 PM

Hello,
I have the same problem. Using latest OS X, attached today a brand new drive to the brand new pogoplug and I cannot copy folders to the drive via my pogoplug desktop application. I found these articles, but I don't know if there are of any help for somebody:
http://db.tidbits.com/article/10772 ---- How to Fix Snow Leopard's Finder-Copying Bug
http://db.tidbits.com/article/10743---- A Finder-Copying Bug in Snow Leopard
I am not an expert and I am very frustrated. I very much hope somebody can help, because this way the pogoplug is totally useless for us Regards Christian

marianco Avatar
Member
September 13, 2010 11:18 PM

So far, when I get permissions issues on PogoPlug, it is because PogoPlug corrupts the disk directory to the point copying, duplicating, erasing cannot be done.

When these actions cannot be done, one gets the permissions issue problem.

It isn't a permissions issue. This is where Mac OS X gives the wrong error. It simply doesn't know that the directory is corrupted so it assumes when one tries to make a copy that fails, that one has a permissions problem.

This is a serious problem with PogoPlug that makes it unusable.

I think perhaps it is not compatible with HFS+.

Discussion:    Add a Comment | Back to Top | Comments 1-19 of 19 | Latest Comment

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