I'm sorry things didn't go smoothly for you. Support is incredibly responsive, so you will get help. We also monitor this forum, but in general these kinds of issues are best solved with the help of our support team. My direct email is jed@pogoplug.com, but you will most likely hear from Adam or Chris in the next few hours, if not already. We'll get you up and running quickly!

Hey everyone

http://my.pogoplug.com is back up. The various problems that people were seeing that showed up as 500 errors as well as login errors have been resolved. Our engineering team was alerted when the problem showed up and went to work immediately to resolve it. We certainly regret the inconvenience this service outage has caused, and definitely appreciate the quick responses here and to our support team on this issue.

Thanks all!
Jon

hmm...unlikely, but it's possible. the supported formats are HFS+ (Journaled and non), FAT, NTFS, EXT2 and EXT3.If you were to format via Windows I'd recommend NTFS. I've found EXT2/3 to be as fast if not faster than NTFS and just as reliable. I like NTFS better because my main is an XP laptop, so I can more easily diagnose problems with the drive (if I had Linux everywhere I'd probably go w/EXT). Not a lot of experience with the HFS flavors personally. FAT is slow - more universally accessible, but slow.

I've had a great experience so far. It sounds like you probably need to change the DNHS settings on your router. That seems to be many people's problem when they can't view drives.

Apologies, I meant to say "DHCP", not "DNHS". Here is another thread from someone that seemed to be having the same issue as you: http://www.pogoplugged.com/forum/thread/13006/How-Do-You-Get-PogoPlug-to-Work/

You could probably just Google "How to enable DHCP settings" and see if that works.

I'm no networking expert either, I just came across that thread and thought it was relevant.

The only other thing I can think of is pre-loaded software that's on the ioSafe Drive. I've had external drives before that had software built into them, for example, the Sandisk thumb drives that have that U3 software on them. I found that the drive didn't work/was not recognized by certain hardware (pretty much anything that wasn't Windows). To make a long story short, the reason was because whenever the drive was plugged into anything, it tried to start that program immediately (also had password protection which made things even more complicated), but if the device that it was being plugged into could not load that software, it wouldn't work at all! I ended up having to disable the password and deleted the software that came on the device, I reformatted it then everything worked fine.

Just an idea.

Reformatting it should completely wipe anything on the drive...including pre-loaded software. Hope it helps...

Internal firmware. In something like a Drobo, a WD Mirror, or other (usually they call them storage solutions, or raid solutions, or SANs, or something else to distinguish them from a plain vanilla drive, but not always) there is often a chip that controls the access to the drives, and attempts to talk to your computer as though it were a drive. Your Pogoplug IS a computer, but one designed specifically to handle plain USB drives, so we don't always work with such devices out of the box. I'm not yet convinced what you're seeing is something along those lines - it might be a bad drive, or a bug in our software, but that is a possibility with any drive / device that has added features.