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My pogo updated to 2.1.0 last night. Pogoplug is now rumbling over my 1.5 TB hard disks, while indexing for 8 hours. I don't like this behaviour, because I can't switch it off. I don't want to have indexed every file. I cannot eject the disks too. I'm using the new Web- interface 2.1.0 (my.pogoplug.com)
What can I do? Please help.
Categories: Pogoplug Classic
I was able to setup and connect to my PogoPlug with a small flash drive successfully. But when I connect my "main" external drive, a 1TB LaCie Rugged XL, it is not recognized. I even left it overnight wondering if it needed a zillion years for indexing, but it never mounted. It still mounts fine connected directly to my computer.
Also, I use a slightly older (although ancient in computer years!) Mac Powerbook G4. I installed the Pogodrive app, which worked great for the thumb drive that mounted successfully. But now I get an error loading my disk utility! Argh.
I can already tell I will love the Pogo (even got the app for my Blackberry), but I need a little help getting started, I guess.
March 18, 2010 10:25 AM
March 18, 2010 10:39 AM
Thanks for your contribution, TB.
Is that normal to index for 8 hrs? At what point are we supposed to call it quits? My drive is 1TB, but there's only about 150GB of data, so it really shouldn't take quite so long. I gave up after about 6 hrs and turned off my drive.
Reading through these additional threads, I found that there's an option to disable the thumbnails and video previews, so I will try that and see if my drive will mount. Please let me know if yours ever works and how long it took!
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- member since: 04/21/2009
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March 18, 2010 11:35 AM
The hard drive activity depends on your media settings.
See http://my.pogoplug.com/help/index.html?sec=webap_media for info on the setup.
If you have full transcode on it could take several days to run if you have a bunch of videos.
March 19, 2010 4:52 AM
Scarlett and Brandon, thanks for your comments.
@Brandon: I know about the media settings, I could login the web frontend, could see the media settings, but the Pogoplug seemed to be under such a heavy load (indexing) thus my clicks didn't come through and I neither couldn't switch off indexing nor eject my disks. At the end I switched off my Pogoplug - not the procedure I liked to do - , the disks seem to be ok after checking on win xp.
I have two usb drives (1TB +0.5TB), ntfs formatted, one with 4 partitions the other with two partitions.
What I've read in the forums so far one problem could have been, that the pogoplug.com web server was not really available.
cheers
TB
March 19, 2010 8:02 AM
I left my drive running and attempting to mount (I'm assuming) for literally 15 hours, eventually turning it off. My drive is also fine and still mounts to my laptop with all data intact. Since my drive is "new" to the Pogoplug, being a first time setup, I don't know what's normal or not, or how to confirm if it's even ATTEMPTING to index. I will keep you posted as to what support tells me after reviewing my logs.
View unverified member's comment - posted by Andrew Kevin
November 14, 2010 5:45 PM
I have a Seagate 1TB that is not being recognized by my Pogoplug... What I can do?
Thanks for any help!
June 30, 2011 9:44 PM
I plugged in my Seagate external hard drive, and pogoplug device also did not recognize my hard drive. I then tried using my external hard drive on my computer, and pogoplug had converted all my files into RAW documents (i.e. unreadable, corrupt documents). Basic data recovery software won't fix my external hard drive, so thank you, pogoplug, for killing my external hard drive. Do not use pogoplug!
August 30, 2011 9:56 PM
I lost a hard drive like that also. Just ended up throwing it away cause I couldn't do anything with it.
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- member since: 04/21/2009
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August 31, 2011 1:33 PM
@unsatisfied--Cloud Engines takes data loss reports very seriously. Did you report this to official support? I'm going to pass this thread on to them. (They may contact you individually to investigate the problem.)
August 31, 2011 2:11 PM
I had the same problem... I lost all my data, the HD stop working... Up to now I could not recover my data... What can I do???
August 31, 2011 2:17 PM
As an update to my situation, Pogo Support was awesome and even purchased the model of hard drive I was attempting (LaCie Rugged 1TB). There was something that caused this particular drive to be incompatible. I just swapped it for another drive and my Pogo has worked beautifully for a long time now.
I later had an all-home power failure and the NEW drive showed some corrupt data. It was really just in the way the files are indexed, though. I plugged it into my computer and it was able to reindex and find every single file successfully. If you think your data is questionable, don't give up without trying this. I'm sure Support will tell you the same and take good care of you.
August 31, 2011 3:33 PM
Hi unsatisfied and mpotratz,
This is Christopher, head of Customer Outreach here at Pogoplug. First of all, we want to apologize for not reviewing this thread earlier. Peter is correct; we take drive and data loss very seriously.
We realize this is a bit late now but if you haven't already, can you point to your Support tickets that you may have opened?
If not, please feel free to contact me so I can I get a better understanding of what happened to the both of you.
KR
Christopher
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