Hi,

I need some serious help on getting Pogoplug to work, or to do anything other than take up space on the desktop.  My office purchased two Pogoplugs because we thought it would be a good idea to help us work on our office projects from home.  So we got the Pogoplugs three days ago and we cannot figure out how to get it to do anything.  Here's what we did.


Day 1
1) Plug into wall.
2) Plug into network.
3) Go online and activate. So far, no problems.
4) Add Seagate 350 GB USB drive.
5) Log into account.  Library says, "No drive detected."
6) Spend a half hour unplugging the drive and replugging it in and clicking on random items on the Pogoplug menu.
7) Add Maxtor 100 GB Pocket USB Drive.  Library says, "No drive detected."
8) Spend a half hour unplugging the drive and replugging it in and clicking on random items on the Pogoplug menu.
9) Click around a lot on various options.  Help is useless because it assumes that the drive is working and only has help topics for people whose drives are detected.

Day 2
1) Plug in Seagate 350 GB USB drive.
2) The drive is immediately detected in the Library.  Hooray.
3) Message on screen: "This drive is not available."
4) Spend a half hour unplugging the drive and replugging it in and clicking on random items on the Pogoplug menu.
5) Add a 1 GB SanDisk Cruzer.
6) Library says, "No drive detected."
7) Remove and replug the 1 GB SanDisk Cruzer.
8) The drive is immediately detected in the Library.  Hooray.
9) Message on screen: "This drive is not available."
10) Spend a half hour unplugging the drive and replugging it in and clicking on random items on the Pogoplug menu.

Day 3
If we don't get this thing to work today we're sending both of them back.  It isn't heavy enough to use as a paperweight or doorstop.

Can anyone give us any advice on how to get this device to work?  We're getting frustrated.

Thanks!!