February 28, 2010 6:30 PM

The color is the color. I remember when Sling Media came out with the Slingbox and a bunch of people complained that it had a trapezoid shape and did not look like the rest of their boxes.
In no time people started loving the difference because their friend started asking about the strange looking device and they got a chance to brag about it.

Place Shifting Enthusiasts

February 28, 2010 10:39 PM

Elch said: Despite your feeling about the color, it says a lot about how this company listens to customers or ignores them.

I agree and some of these come back as free feedback from potential customers or customers who bought the item and are trying to sell it as a word of mouth to friends who asks you to provide feedback for other options so they can consider buying it.  If I knew how this company reacted to customers who provide such feedback (in some cases they start it by asking for our feedback first and get defensive about it) then I would have bought another product instead and gave my money to a more deserving business, just like how some of my friends have recently since pink is the only option.  Time to explore those other options, it's rare in this day and age that the most negative thing about a product isn't said by disgruntled customer but by the members of company that belittle, insult by insinuation, and attack those loyal customers who provide feedback trying to improve them.   

February 28, 2010 11:15 PM updated: February 28, 2010 11:16 PM

 For any product there is a combination of size, color, and shape.  No one is complaining about the size or the shape but definitely the color.  Trust me on this one, most guys are not going to brag about it because it's pink.  It seems even the ones who defends it and didn't think it was too bad said they hid it, that should tell pogoplug a lot about it, if not then you better speak with someone in marketing to make sense of it because word of mouth sells much better when an object can be viewed without ridicule or some feeling of shame that requires hiding it. 

 When I worked at Tmobile we carried the Motorola Razors in several colors, pink was one of those colors, while it was popular among women it was never considered among men for themselves.  For a while we ran out of the other color options and were down to the Pink Razors for months because we couldn't clear them, our retention department normally offered the Razor phone at a discount due to it's overall popularity, they ended up giving it away instead for enticement since people wouldn't buy it versus the other colors.  Pink will sell initially because some women want it, after those numbers are satiated then you'll be lucky to give away the rest. When a few people provide such feedback without being given other options, consider also how many don't buy it because there are no other choices for them to buy this product from you.

 Keep in mind the feedback we're giving on this are from members who liked the product enough to buy it, use it, and register at a forum.  We talk with our friends and family and have a general idea what makes them tick and why they buy things.  I came here like I assume a few others to see how I can get more out of my device and suggest improvements so I can buy another upgraded version a few years later due to how I was impressed with my first purchase.  I've never experienced any other company that treats their customers like what I'm seeing on this forum.  All many of us wanted to do is see this product and company succeed even more, then make their next item by adding a few more tweaks that would improve the user experience, and functionality.  I guess this company must not care too much for loyal customers or repeat sales.

March 1, 2010 9:04 AM

RG said:

apswartz said: I don't care what color it is. It is stuck in a place where nobody sees it and it works great.

If you don't care what color it is then it seems strange you'd place it where nobody sees it.  My pogoplug is out in the open because it doesn't look gaudy or out of place like this v2 product.

The only piece of computer equipment people see is my laptop. My router, pogo, hard drives, etc., (even my printer) are all tucked away with the dsl modem in a small room. Even if it sat out in the open I wouldn't care. I just have no desire to have a lot of electronic clutter in my work space.

March 2, 2010 9:51 AM

apswartz said:

RG said:

apswartz said: I don't care what color it is. It is stuck in a place where nobody sees it and it works great.

If you don't care what color it is then it seems strange you'd place it where nobody sees it.  My pogoplug is out in the open because it doesn't look gaudy or out of place like this v2 product.

The only piece of computer equipment people see is my laptop. My router, pogo, hard drives, etc., (even my printer) are all tucked away with the dsl modem in a small room. Even if it sat out in the open I wouldn't care. I just have no desire to have a lot of electronic clutter in my work space.

I guess this defeats their purpose of choosing a loud color and making it a conversation piece.  I guess now they should address the rest who wants either a choice of colors or something that is understated.

August 19, 2010 1:14 PM

Pogoplug Biz is black. Order one of those.

August 21, 2010 12:30 PM

I think everyone here should stop and think about reaching the "little 12 year old girl" place in each of us. Then the color won't be a problem for all of you!
:)

September 28, 2010 12:58 AM

Nice job Micah.

However, users should not have to disassemble their newly purchased product. Nor should they have purchase spray paint and tools, put their product back together and hope they didn't damage something.

The frustrating thing about the company is their decision to ignore users and potential customers. They are not dumb or deaf. However after investing thousands (if not more) into the PogoPlugs parts they are not going change even if it's the right thing to do. At least not until the inventory is depleted.

This decision has cost them countless potential customers. People have every intention of making the purchase and lose interest at sight of the hot pink.

Just imagine if Apple choose to make all iPhones hot pink. It would still sell, but not nearly as many and the complaints would be rampant.

The fact that a customer would purchase this product then disassemble it, paint it, reassemble it, take a picture of it, go to the company's forums, write a post, share his picture and written tutorial on how he altered it, says VOLUMES about what many people feel about this ridiculous color decision...

September 28, 2010 8:10 AM

X I couldn't agree more! ... well said sir .... now let those who are staying get on with enjoying their pogoplug!

Remember, its not what life does to you, but what you do with what life does to you, that matters.