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February 15, 2010 09:15 AM

Categories: Pogoplug Classic

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GAN

Member
Joined: 02/14/2010

My recent support ticket from Pogoplug sent a link to click on to respond to the trouble ticket. When I click on this link it opens up a new page and asked for my E-mail & password. When I enter this info and click ok an error message comes up and states.

"You are already registered in the help desk

You need to verify your email address by clicking the verify link in your welcome mail
Alternatively, request a new welcome email "

So how the heck can I answer to the link provided when it will get me to the information needed?????

Discussion:

Chris Louie

Cloud Engines

member since: 05/05/2009
rank: 2 of 13225
3 forum threads started
477 comments

February 15, 2010 5:41 PM

@GAN

Normally you would have been sent a verification email from our HelpDesk. After verification you would then be able to access your Support queue. I've manually updated your request so now you should be able to access your request.

KR
-christopher

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GAN

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