I have also a problem with disappearing files (I only use pdf files on the POGO)

My problem is that when I upload one file, sometimes another file disappears and if I upload that file again, a lot of times the first file disappears.....
I have a lot of folders filled with lots of files, so it is hard to keep checking if all the files are still there when I am uploading.
Very frustrating.........
We bought the Pogo because it should be easy to share files and our company shares a lot of files.
It is easy, but when files disappear it is not reliable at all.
The support is working on it, so I hope there will come a solution.

We work with Mac and upload everything using the Pogo website.

Support told me to delete the invisible .cedata folder on the drive attached to the pogo, but unfortunatley that did not work.....

wbasch said: I also have disappearing files and directories. Mac OS 10.6.7, Pogoplug 3.0.1, Cloudstor drive, new installation started 5-19-2011 . I have also emailed tech support on this one, but a forum response may be needed due to the impact on new Mac users.

I'm using 10.5.8, and the browser I use is Firefox.

I have tried uploading on a pc with XP and I have not seen any file disappear.

It is a work-around for me using a Windows-pc, because in our office we all work with mac.

Which browser do you use?

I am going to try if the problem remains on Mac using different browsers.

@putterpartners,

I am happy to hear that using Chrome helped you work around this, but we certainly take all data loss seriously and want to prevent it in all cases. Certainly, this is not an issue we've reproduced in house. I have a few questions here that might help us figure out what's going on:

- What kind of Pogoplug device are you using and what firmware version?
- What file-system is the drive to which you are uploading?
- Does the problem happen with various files/file types, or only certain ones?

Thanks
-Nick

Nicky Pogo said: @putterpartners, I am happy to hear that using Chrome helped you work around this, but we certainly take all data loss seriously and want to prevent it in all cases. Certainly, this is not an issue we've reproduced in house. I have a few questions here that might help us figure out what's going on: - What kind of Pogoplug device are you using and what firmware version? - What file-system is the drive to which you are uploading? - Does the problem happen with various files/file types, or only certain ones? Thanks -Nick

My Pogoplug enabled devices:

Pogoplug Pro, Device 2.5.9.5

Harddisk is a Lacie, Mac OS Extended (journaled)

We only use the pogo for uploading pdf-files, and it happens to random files. 

To anyone who think they may be experiencing this, please submit a ticket at support.pogoplug.com so that our support team can help you work through this.

Thanks
-Nick

Rajat said: Hi RJ, I have the same problem. I have loads of pdfs (and doc, xls) etc shared through Pogoplug premium software. While I can view/open the files through the iphone, ipad app, using the browser simply shows the directory as empty !! Not one file shows up !! Cloudengines, Pls get it fixed ASAP. Cheers, RR

I checked my drive after files disappeared and the are really gone, also if I look for hidden files. So pogo deleted one or two files after uploading other files. The drive I use is 500GB and I only have used under 2GB, so memory is not the problem.

@RJ and putterpartners,

I am sorry to hear that you are still running into these issues and, as I mentioned before, we definitely take all kinds of data loss seriously. Unfortunately, we have never been able to reproduce any issue like this in house and, outside of this thread, it isn't something we've heard anything about. Please pm me your support ticket numbers and I'll make sure to investigate again them thoroughly, and to pass all necessary info on to our Engineering team.

-Nick

I noticed this started happening to me today. I would copy a file to a folder and it would instantly dissapear but I figured out that for me it only happens when Pogoplug is processing media files. If I stop it from processing and attempt to copy a file it doesn't disappear and sometimes the file I was attempting to copy shows up.

So not sure if this is what you guys are experiencing but it's a possible cause to your problem.

We are having the same problems. We are trying to set the pogoplug business up, attached to a USB-based 2TB Seagate HD, divided into two 1 TB partitions. We have seen the symptoms of files uploading apparently fine (both via web and via the desktop client, and both on Mac OS X Lion and on Windows 7). But then when you check the folder, the file isn't there. Today we keep getting email alerts that a certain shared folder has new content in it (even though no one is uploading anything) and when we follow the link to the folder to see it, it says either the device is offline or nothing shows in the folder. Meanwhile other folders on one of the partition now show up but when we go into the folder, they are empty. This despite painstakingly moving numerous MBs of files to be shared with our outside sales team. The combination of files appearing to copy and then not showing up selectively and at other times the drive just disappearing or folders showing up as empty is making this a completely non-viable solution for anyone trying to use it for business. Pogo's support has been very responsive (until today, where I've been trying to get an answer for about six hours and don't want to reboot anything for fear of screwing up diagnostic steps) but I've never really gotten a conclusive answer as to how to fix it or even if it can be fixed. Very disappointing, but we have spent so much time now trying to make this work, it's not worth the hassle.

Same problem with my PogoPlug Pro with Premium service.

From a Mac I copy files from one finder window to the other. The mac shows it copying and then they instantly disappear. I made the mistake last week of trying it with a move and lost all my files! They are definitely not on the attached hard drive to the pogoplug!

I even go to the web interface. The new folder I create is shown in the web interface but no files!

What I've found is that if I copy one file at a time after the first 2-4 attempts result in lost files, then they finally stick.

I'm very worried that the integrity of all the files that I have stored on a RAID 1 array attached to the PogoPlug may now be in jeopardy!

This is a serious issue and needs to be address ASAP! A personal cloud is useless if it can't hold the data.