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December 22, 2009 02:23 PM

Categories: My.Pogoplug Website

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Billy

Member
Joined: 12/22/2009

This is weird.

I haven't used my pogoplug in awhile but now I have need for it. I have changed my router since the last time I used the pp so I figured I needed to make sure everything worked properly. I plugged it in and attempted to log into my drive to set up a shared folder. I got into my account but it told me that it could not find the pp.

Since I was in a hurry I hooked the pp to my old router, because I knew that worked. However, when I did that and tried to log into my.pogoplug.com, it wouldn't let me in, it kept kicking me back to the login page every time I put in my info.

 Thinking that I may have screwed up something I re-entered my pp serial number, but it said it was already registered. I had a new password sent to me, but that didn't change anything.

 The login page doesn't give me any kind of error message unless I enter in the wrong password. When I enter in the correct info it just sorta refreshes the same page, minus the info I typed into the fields.

Discussion:    Add a Comment | Comments 1-8 of 8 | Latest Comment

December 23, 2009 5:42 AM

@Billy

Please contact Support at http://ow.ly/OT5p and we'll be happy to help you out. Shooting from the hip, this may be an issue with the browser cache.

You could try this:
- Logout of my.pogoplug.com (sounds like you're already logged out)
- Empty the cache
- Refresh your browser
- Try Logging in to my.pogoplug.com

-christopher

December 23, 2009 12:21 PM

I'm not able to log in even using different computers or different browsers. I've tried Firefox and IE.

Just a few minutes ago I was able to log in using the secure login, though.

December 23, 2009 1:07 PM

Billy said:

I'm not able to log in even using different computers or different browsers. I've tried Firefox and IE.

Just a few minutes ago I was able to log in using the secure login, though.


@Billy

Please contact Support at http://ow.ly/OT5p and we'll be happy to help you out.

-christopher

March 15, 2010 9:10 PM

Did you ever get this fixed because this same thing is happening to me. Everything was fine until I enabled the facebook integration than it kept kicking my out.

March 16, 2010 11:02 AM

No, never did get it fixed. Tech support told me to clear all my cookies, cache, and other internet stuff which only caused me to lose all my login info for other sites, that I had to re-enter. I didn't pursue it any further because I can log in from the secure login page.

It's funny that you mention the facebook integration because that may be the common factor since I did that too.

March 18, 2010 10:41 PM

I don't even get the login page, I just get "An unhandled RPC exception occurred on method listSharedAlbums: 500 [Unspecified server error]"

It does not recognize my email id when I click on "forgot password" below the login

March 18, 2010 10:58 PM

like a fool I decided to sign out from the imac driver (which was working up until I signed out) and now I cannot log in with my old email id. It does not log in with my ipod touch either. It states that my email/password does not exist. And I know it works. It worked a few hours ago.

January 2, 2012 2:08 PM

try using :  www.mypogoplug.com.  that is using mypogoplug as one word with no dot between my and pogoplug.

Discussion:    Add a Comment | Back to Top | Comments 1-8 of 8 | Latest Comment

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