Previous Thread
@benjamin_d
We will have a public announcement updating shipping status in a day or so. Please feel free to contact Support at http://support.pogoplug.com/requests/anonymous/new
-christopher
Hi there.
Will my ordered pogoplug be sent before christmas? :-D
Would be great if you could give an update about the status.
Ben
Cloud Engines
- member since: 05/05/2009
- rank: 2 of 13222
- 3 forum threads started
- 477 comments
December 12, 2009 3:52 PM
December 13, 2009 5:22 AM
Christopher,
Sounds like bad news.... What time frame is a "day or so" and will customers waiting for their order to be shipped mid-December be notified by email??
Charles
December 13, 2009 10:07 AM
@Outlander088
Didn't mean to alarm anyone. We are in good shape to start shipping soon. We just wanted to have precise information in hand so we could quote exact shipping dates. Thanks for everyone's patience....and enthusiasm!
-christopher
December 13, 2009 7:47 PM
I'm anxiously awaiting the arrival of my new pogoplug! I hope the extra $20 was worth it to get it shipped via 2day air to Michigan...
(It took almost 2 weeks last time I ordered one :-()
<3 pogoplug
December 14, 2009 2:09 AM
I notice that there is no longer mention of an order being a "pre order" so that would mean you have stock on hand.
Several of us are planning on giving the PogoPlug 2 as a Christmas Present. I appreciate your wanting to actually have the stock to make a commitment. But will you at least commit to our having them in our hands by Christmas? Else we need to get busy with another present.
December 16, 2009 7:44 PM
http://www.pogoplugged.com/blog/entry/12261/Pogoplugs-Shipping-Soon-Order-in-...
Notice from Pogo Plug that they will be shipping SOON! SOON is not a date. I'm beginning to feel like I've been scammed. There is a lot of hedging the truth going on. If this is how the relationship is starting I dread looking for support from pogo plug.
Editor
- member since: 04/21/2009
- rank: 3 of 13222
- 43 articles authored
- 76 forum threads started
- 614 comments
December 16, 2009 9:28 PM
Hello FewClues, I saw that you pointed to the news entry on our community in your recent post. That information comes straight from Pogoplug and I'm not sure how it can be misconstrued as anything other than a commitment from Pogoplug to deliver by Christmas:
If your order was submitted by Wednesday, December 16th then you're all set. You'll get your shiny new Pogoplug on or before Christmas Eve (December 24th.)
If you have yet to order your Pogoplug, here are some guidelines for you to use to make sure that you receive it by Christmas Eve (December 24th):
Orders placed by Wednesday, December 16 require Ground Shipping only.
2nd Day Shipping is required for orders placed from December 17 to Friday, December 18.
Overnite Shipping is required for orders placed from December 19 to Monday, December 21.
Chris Louie from Pogoplug has also posted several times in this thread, and I assure you that your voice is not only heard but valued. They are very active here in the forums and really value everyone's feedback!
If you have any more questions about your specific shipment details you can use the support link above. Rest easy, the Pogoplug crew are good people :)
FewClues said:
But will you at least commit to our having them in our hands by Christmas? Else we need to get busy with another present.
Hello FewClues, I saw that you pointed to the news entry on our community in your recent post. That information comes straight from Pogoplug and I'm not sure how it can be misconstrued as anything other than a commitment from Pogoplug to deliver by Christmas:
If your order was submitted by Wednesday, December 16th then you're all set. You'll get your shiny new Pogoplug on or before Christmas Eve (December 24th.)
If you have yet to order your Pogoplug, here are some guidelines for you to use to make sure that you receive it by Christmas Eve (December 24th):
Orders placed by Wednesday, December 16 require Ground Shipping only.
2nd Day Shipping is required for orders placed from December 17 to Friday, December 18.
Overnite Shipping is required for orders placed from December 19 to Monday, December 21.
Chris Louie from Pogoplug has also posted several times in this thread, and I assure you that your voice is not only heard but valued. They are very active here in the forums and really value everyone's feedback!
If you have any more questions about your specific shipment details you can use the support link above. Rest easy, the Pogoplug crew are good people :)
December 16, 2009 9:48 PM
Peter
I ordered my unit on December 1st 2009 and was promised I would have it by the 15th so as you can see I have every reason to be concerned. Has the unit shipped? Is it lost? Have I been ripped off? I sent a support email and I am waiting for a reply. I tried once before to order a unit back in July and after several lame excuses gave up and canceled it. (The last excuse was the shipper accidently shipped the backorder units to customers who had just ordered, leaving people who waited months). If this company is having problems fulfilling orders please be honest and tell me.
December 16, 2009 9:55 PM
The units have not shipped. My credit card has not been debited. I have no idea when the units will ship, but the same unit is being offered for the same price at TigerDirect and their shipping is free - saving $11.00 in usury rated shipping.
Peter its time to stop playing with words and simply state: when will the units ship. I am the moderator for The Tip of Texas Linux User Group (over 100 members) and we placed an order for a Tonidoplug and received it after my first query as to when the units would ship.
December 17, 2009 12:04 PM
If it's not going to ship soon, I wonder if I just shouldn't have bothered with the 2 day shipping...I ordered it weeks ago...hmmm
December 17, 2009 12:17 PM
It would be great if there would be an order-status access-able with my order number.
-> Hey folks, I know, you have a lot to do. But can't you create a possibility to see the status of an order?
Ben
December 17, 2009 12:20 PM
updated: December 17, 2009 12:21 PM
I got a response from the support team that said they are shipping Friday the 18th. ( Excuse #1, lets keep track. This is how it started last time). If I don't get shipping tracking info on Friday I'm canceling the unit and going to plan B and buy into Dropbox.
December 17, 2009 5:00 PM
Hi all,
Our planned ship date for Pogoplug is December 21st. It has been difficult to predict the exact ship date because we do not control the U.S. Customs process on the incoming units. If your order has already been placed, we'll ensure that your shipping is upgraded at no additional cost to ensure delivery on or before December 24th. If you have not yet placed your order, please follow the dates here http://www.pogoplugged.com/blog/entry/12261/Pogoplugs-Shipping-Soon-Order-in-... for more information on order deadlines.
Rest assured that once your unit ships, you will receive tracking information via email.
I thank you again for your patience and kind understanding to date
-christopher
Director of Customer Support
December 17, 2009 6:11 PM
updated: December 17, 2009 7:12 PM
Well here is excuse #2 and the shipping date has been pushed back again. This whole thing smell. I'm canceling my order again. I gave this company a second chance and they failed to deliver and treat me with the common decency of telling me the truth. If Tiger Direct is selling them now how come we have to take a back seat?
Good luck to everyone who ordered a unit. I hope you get it.
-------------
AdamC, Dec 17 03:17 pm (PST):
Michael
We have another update for you. Our planned ship date for your Pogoplug is now December 21st. It has been difficult to predict the exact ship date because we do not control the U.S. Customs process. Naturally, at no additional cost to you, we will upgrade your shipping to ensure delivery on or before December 24th.
I am copying this correspondence with Christopher, our Director of Customer Support here at Pogoplug, so he can respond to your support ticket directly.
I thank you again for your patience and kind understanding to date.
-AdamC
---------------------------------------
When your order ships, you will be sent detailed tracking information from our Warehouse, please look for mail domain dclcorp.com
AdamC, Dec 16 08:34 pm (PST):
Michael
The Pogoplug is scheduled to ship ~December 18. We will make every accommodation necessary to ensure delivery by Christmas Eve, December 24. Note your credit card funds have only been authorized but not charged. Your credit card will only be charged when Pogoplugs are available to ship.
When your order ships, you will be sent detailed tracking information from our Warehouse, please look for mail domain dclcorp.com
Thank you for your patience to date
-AdamC
December 17, 2009 6:41 PM
Mike, An order placed with TigerDirect today will be delivered on 29Dec The five day delay will save you $11 in shipping charges. I would imagine that TigerDirect who imports a couple of million dollars of electronics a year is better set up to clear customs. The plugs are coming from Sheeva preprogrammed directly to TigerDirect according to my account manager there.
Having lived with electronic marketing much of my career I can tell you the fault lies with Jeff Fochtman PogoPlug's VP of marketing. It was the premature marketing of the product and then stalling that brought about all this angst.
A major aspect of good marketing is to build a trust bond between company and client. Jeff has a lot of damage to repair.
December 17, 2009 11:32 PM
Great, thank you.
Well, I had my own experiences with US customs and understand your situation. And you are not Amazon and mail-orders are not your main business - I don't expect sorcery. It is a nice gesture to upgrade the shipping for pre-orders.
:-)
Chris Louie said:
Our planned ship date for Pogoplug is December 21st. It has been difficult to predict the exact ship date because we do not control the U.S. Customs process on the incoming units. If your order has already been placed, we'll ensure that your shipping is upgraded at no additional cost to ensure delivery on or before December 24th. If you have not yet placed your order,
Great, thank you.
Well, I had my own experiences with US customs and understand your situation. And you are not Amazon and mail-orders are not your main business - I don't expect sorcery. It is a nice gesture to upgrade the shipping for pre-orders.
:-)
December 19, 2009 5:53 PM
Figured I'd chime in with an update, as I've been following this thread for the last week as I keep my fingers crossed for a a pogo-filled Christmas.
I just received e-mail notification w/ tracking number, indicating that my order was processed on 12/18 and shipped UPS 2nd day air res. FYI, original order date was 11/20.
-Matt
December 19, 2009 5:55 PM
I got a shipping notification at 4:46 Pm MST and I was upgraded to 2nd day air.
December 19, 2009 6:10 PM
I just received my shipping notice at 6pm. I too was upgraded to 2nd day shipping. Apparently the customs guys finally let go of the goods. I can imagine a very busy crew at DLC getting those critters out the door.
I'm grateful for the email advisory. Takes all the pressure off here about giving the gift I want to give instead of a replacement.
Merry Christmas All!
December 19, 2009 6:33 PM
My order was placed mid November and the date on my shipping notification was 12/18. I'm guessing that since they had to upgrade the shipping for pretty much everyone, they had to update the order itself, which would have been done on the 18th, this showing that date. Either way, I'm glad it's finally coming...before 2010.
December 20, 2009 11:39 AM
I'm a little disturbed. 18 hours after I got my notification UPS still has no record of the shipment. I called UPS and they were helpful but they couldn't locate the shipment and suggested I go back to DCL or Pogo and get the number verified.
I then check my bank and the unit has not been debited.
THE UNITS HAVE NOT SHIPPED!
December 20, 2009 11:54 AM
Hi all,
Just wanted to let you all know that notifications were sent upon Shipping Label creation; we had our Warehouse work overtime this weekend to ensure as many backorders as possible would be ready to ship Monday, December 21st. Shortly after pickup, approximately 5PM PST, your live tracking links should confirm the pickup status.
Kind Regards
-christopher
Director of Customer Support
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