October 14, 2009 1:27 PM

If you haven't done so already, please contact us at support@pogoplug.com and we can help figure out what the issue is.

December 30, 2009 8:50 PM updated: December 30, 2009 8:53 PM

I'm having the same problem. I used my pogoplug perfectly for 2 days, and now it's dead. No lights, a very faint flicker occasionally on the ethernet port LED's. Nothing on the status lights.

I've tried unplugging it and leaving it unplugged for a while, tried both the cord-style plugin as well as the jack-style plug-in. Still no luck.

Using a first-gen Pogoplug, and again, it worked perfectly (quite impressed) for two days. I came home from work tonight and it was "off" (no lights), and now it won't come back.

Any ideas?

June 29, 2010 12:36 PM

Did anybody find a solution to this. Because my pogoplug was bought in the USA and is used in the UK Cloud do not seem that interested.

December 1, 2010 7:40 AM

Robbie said: I'm having the same problem. I used my pogoplug perfectly for 2 days, and now it's dead. No lights, a very faint flicker occasionally on the ethernet port LED's. Nothing on the status lights. I've tried unplugging it and leaving it unplugged for a while, tried both the cord-style plugin as well as the jack-style plug-in. Still no luck. Using a first-gen Pogoplug, and again, it worked perfectly (quite impressed) for two days. I came home from work tonight and it was "off" (no lights), and now it won't come back. Any ideas?

At least your unit died in 2009.  Mine (also quite impressed), just died last night -- would have thought the old five-year-old drive would have died before the pogoplug.  It's a sad day here in Michigan.  Thinking about a funeral for a good lost friend.

December 1, 2010 12:57 PM

Robbie,
I'd agree. It sounds like from these forums, anyway, that the V1 did have a bit of an issue with power supplies. I'm struggling with what to do about it. Should I go to "pure cloud" with S3 or DropBox, setup something at work (I'm a partner in a professional IT firm) or just realize that these $100 little kiddos die after about 18 - 24 months and plan to replace it...

~JG

December 1, 2010 5:12 PM

Robbie,

I'm also old fashioned. My problem is that I really only used PogoPlug for that transfer of information that I needed from one client to another. I'm a partner in a professional service organization specializing in Private Cloud and VMware solutions.

So... I have a lot of options for moving data where I want it; I literally have a datacentre at my disposal. I just loved how simple PogoPlug was for just the basics and streaming music to my iPhone while driving.

Torn I am, a nice gent from the support line advised me that they'd give me a coupon for my troubles. Seems fair to me, just determines what the value is. Should it be something like $10, I'd consider that a slap, something like 25 - 50%, I would be back on the PogoPlug bandwagon.

I've actually moved a lot of units to our residential customers, too. Problem is that I told them to come here or newegg.com to get them, so PogoPlug has no record of that.

I agree, it's a very brilliant solution, not only for those of us who want to "touch" our "private clouds" but also a good SCREW YOU to the ISPs, in my book. ;-) The only thing that is still unclear, and I am sure there is some legal-ease somewhere, about is if PogoPlug still has administrative access to my drives connected and could not only access but produce records of usage under court order. I abhor government intervention in private-enterprise.

I literally have the PogoPlug application installed on about 35 different servers, both physical and virtual because it's just that easy. I shutter that I'd have to redo that with something like WebDAV folders on a Windows or Linux system and have already cursed four times today because it wasn't available.

I guess as it turns out, I am a fan boy ... I'll let you know the final outcome, thanks for listening.

December 1, 2010 11:02 PM updated: December 1, 2010 11:05 PM

Robbie,

You're right, but I keep going back to the fact that I expected the HD attached to the V1 PogoPlug to die first. It was five years old.

10% off would be nice, but it's a SOLID STATE device. As a network engineer, nothing in my house (with the exception of the fridges, old TVs and the treadmill) is not on an APC device; PogoPlug, included. In fact, the device that died was with my networking equipment, in a rack, on an APC 750RM. So, I know that my power wasn't what cooked it.

It really pisses me off that they put cheap components and a poor air flow design into V1. I already did the justification when I purchased V1. I was using S3 for my data puts and gets.

If this were a car, say a Audi A4 and all of sudden after 36,000 miles the wheels feel off; I bet you'd feel differently. I'm upset about the poor quality of the device. In my professional life, I only work with IBM datacentre products because they're datacentre-grade.

Did I expect a $100US device to have the same life expentancy, no. Did I expect it to last 36,000 miles, yes. This one didn't. A lot of other V1 users appear to have the same problem.

While I am all for pink for breast cancer awareness; let's get real - the little white box that just did it's "magic" was much better. I bet 0% of the dollars of the "new and improved" PINK pogo go to breast cancer.

Robbie, will I buy another, I don't know. I don't know that trust them anymore. I might look at doing something like the Synology DiskStation DS210+ now that the Pogo is dead (http://www.synology.com/us/products/DS210+/index.php)

Could I send you a USB HD to put on your PogoPlug?

December 2, 2010 9:31 AM

Jeremy, we continue to improve our products, but we also always stand behind our existing products. We want to get you back up and running as quickly as possible. Please contact support and they will replace your unit.

Jed.

December 2, 2010 4:00 PM

Jed,
Very kind of you. Way to represent!

Jeremy,
while I'm certain this is the exception (people really shouldn't expect a free replacement), it just goes to show how Pogoplug / CloudEngines really stands by their product... but most of all, how they stand by their community of users.

I've been very impressed with the way they continually provide exceptional service (my example of the firmwares on even the first-gen device)... and while I am sure this offer from Jed is an exception, it just really goes to show how much they care about their users (namely, you).

So ... keep selling the Pogoplug to your customers with confidence; as far as I'm concerned, a company that responds as Jed just did deserves extremely high regards from its users.

Make sure you post here when your replacement unit arrives, and what the experience was like.

Regards,
Robbie Ferguson, Host
Category5 Technology TV
www.Category5.tv

December 3, 2010 8:13 PM

I am by no means trying to be ungrateful, though it has been days since I have heard from CS. Could I give you an CC # on exchange? I don't know where o turn...

Thanks,
JG

December 13, 2010 12:01 PM

Well guys, after my new good friend, Robbie Ferguson, Host
Category5 Technology TV, informed me that PogoPlug v1 was a Sheeva, we're all fixed up.

Sheeva, through GlobalScale, actually sells replacement power supplies ( guess they knew it was going to be a dud ). I picked up two of them, just to be safe. I'll probably never use the second one.
(http://www.globalscaletechnologies.com/p-36-sheevaplug-power-supply.aspx)

Shipping is slow, but it's a cheap fix for someone who doesn't want to part with an old friend.

March 30, 2011 1:39 PM

Anyone want to buy my GEN1? I have an extra power supply, too...

email: jeremy.goldsworthy@gmail.com

June 9, 2011 9:43 PM

Just found my plug v1 dead with the same symptoms. Hopefully get a replacement soon.