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September 7, 2009 01:30 PM

Categories: Pogoplug Classic

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Member Avatar

Space Monkey

Member
Joined: 09/07/2009

Hi All,

The red light on my Pogoplug device is on and the Pogoplug Windows system tray shows that the device is logged out. I can't access the my.pogoplug.com website and www.downforeveryoneorjustme.com shows that my.pogoplug.com is down for everyone.

Is the service really down for everyone?

Of course, the larger issue is the fact that the device apparently requires a connection to my.pogoplug.com in order to function properly. If so, this is REALLY lame. Regardless of whether I can access the web interface or not, I should still be able to see my shared drives on my local network (and manage them from my desktop). Am I missing something?

Thanks for your help.

Discussion:    Add a Comment | Comments 1-25 of 72 | Latest Comment | 1 2 3 Next »

dblbogeyster Avatar
Member
  • member since: 09/07/2009
  • rank: 9098 of 13222
  • 2 comments
September 7, 2009 1:32 PM

Dido on my end as well. So it maybe everyone afterall.

Generic Member Avatar
Member
  • member since: 08/30/2009
  • rank: 9122 of 13222
  • 6 comments
September 7, 2009 1:37 PM

Down here as well.

Generic Member Avatar
Member
September 7, 2009 1:37 PM

Me too. I thought it was me. I got an error saying that it could not find the 'server' and failed to authenticate. I get this problem both with my.pogoplug.com and with my Pogoplug desktop app. Looks like they're having an server outage.

I thought that the authentication server was fault protected and redundant? Maybe I misremember from their FAQ.

Has anyone contacted their tech support? I think I'll drop a line to let them know.

nmatheis Avatar
Member
September 7, 2009 1:46 PM

Aha! That's what's happening. I just got kicked off my Pogoplug Drive and can't sign in online either. Transmission is working fine to grab some torrents, though.

triplem
September 7, 2009 1:48 PM

*** Deleted By Moderator ***


Andrew Avatar
Member
  • member since: 05/22/2009
  • rank: 9499 of 13222
  • 1 comments
September 7, 2009 1:59 PM

I too am unable to get to my.pogoplug.com. Big bummer.

Generic Member Avatar
Member
September 7, 2009 2:03 PM

I should have checked here before I started troubleshooting on my end. Ugg. Down here too. I *did* check their blog and twitter expecting there would be some notification if the whole service was down. Not good.

dblbogeyster Avatar
Member
  • member since: 09/07/2009
  • rank: 9098 of 13222
  • 2 comments
September 7, 2009 2:31 PM

WooHoo! All back up and running.

adam c Avatar
Cloud Engines
  • member since: 08/04/2009
  • rank: 9326 of 13222
  • 61 comments
September 7, 2009 3:56 PM

I am up and running as of 1:55 PDT in California.

Chris Louie Avatar
Cloud Engines
September 9, 2009 5:35 AM

Hi all

Apologies to all who went offline on Monday the 7th. We discovered our service had gone down at approximately 11AM PDT. Our Chief Engineer took immediate action when he realized the unplanned outage.

Though the duration of the outage was very brief, not more than a few minutes, for many of you this was enough to knock your Pogoplug's offline and we sincerely apologize for this. Fortunately, we believe many if not all of you immediately contacted support and we worked this out with you individually.

Naturally, we are looking into options to prevent this in the future.

-christopher

Generic Member Avatar
Member
  • member since: 09/10/2011
  • rank: 4209 of 13222
  • 1 comments
September 10, 2011 7:26 AM

Hello,

FWIW, The servers appear to be down again. I can not log into the my.pogoplug.com site nor access my pogoplug shares.

Regards,
Roger

Generic Member Avatar
Member
  • member since: 08/17/2011
  • rank: 3095 of 13222
  • 3 comments
September 10, 2011 7:30 AM

down for me as well

Cheers

Rich

Gramps Avatar
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  • member since: 04/14/2011
  • rank: 1603 of 13222
  • 10 comments
September 10, 2011 7:36 AM

Me too..... pogoplug is down

ginger Avatar
Member
September 10, 2011 7:39 AM

Me too..... pogoplug is down grrrrrrrrrrrrr

Generic Member Avatar
Member
  • member since: 09/10/2011
  • rank: 4211 of 13222
  • 1 comments
September 10, 2011 7:48 AM

Service down again. What is so frustrating is that the device has to be connected to an external service to use on my internal network. Such a poor, unexplainable, and unforgivable software solution. Completely unnecessary. The concept of Pogoplug is fantastic, but the execution is horrible. I believe I am simply going to move on to a different NAS solution.

Generic Member Avatar
Member
  • member since: 09/10/2011
  • rank: 3587 of 13222
  • 1 comments
September 10, 2011 7:53 AM updated: September 10, 2011 11:57 AM

Seems down via virginmedia (UK) and JANET (ac.uk) (13:52 BST)


Update: 16:00 happened to check and service is back. Annoying, but I could have just plugged my drives into a machine if needed.


What pogoplug could do better
1) Better indicator of when problems occur
2) Make the desktop software less dependant on internet access

Fearandil Avatar
Member
  • member since: 09/10/2011
  • rank: 4213 of 13222
  • 4 comments
September 10, 2011 7:59 AM

The staff could say how long the down would be, we don't pretend a perfect always on service, if you say what's going on. In this way you make a bad impression.

Zookeeper Avatar
Member
  • member since: 09/10/2011
  • rank: 4210 of 13222
  • 4 comments
September 10, 2011 8:02 AM

Still down, so much for the "NEW" technology, still, been using the cloud for over a year, 1st BIG outage that we have had... hang in there guys, lets hope someone is home at PogoPlug !!!

WE WILL NEVER FORGET !!!!

mrcoffeegreg Avatar
Member
  • member since: 09/10/2011
  • rank: 4214 of 13222
  • 2 comments
September 10, 2011 8:14 AM

down here in mn 8:12am

Generic Member Avatar
Member
  • member since: 09/10/2011
  • rank: 4215 of 13222
  • 1 comments
September 10, 2011 8:14 AM

Mine's down as well, but still have access to the shared files.

mrcoffeegreg Avatar
Member
  • member since: 09/10/2011
  • rank: 4214 of 13222
  • 2 comments
September 10, 2011 8:15 AM

down here in mn at 8:14 9-10

Ernst Avatar
Member
September 10, 2011 8:16 AM

Also can't log in this morning via progoplug desktop app. I have another PC that is logged in since Yesterday (via pogoplug desktop app) - that one still works. For those using the desktop app to access the pogoplug - looks like the authentication part is failing this morning.

toph Avatar
Member
  • member since: 09/10/2010
  • rank: 7151 of 13222
  • 1 comments
September 10, 2011 8:24 AM

Chelmsford, MA

down

Generic Member Avatar
Member
  • member since: 09/10/2011
  • rank: 4216 of 13222
  • 3 comments
September 10, 2011 8:27 AM

Still down and I've logged a tkt. This is getting to be a nuisance.

Jrockstyle Avatar
Member
September 10, 2011 8:29 AM

Down for me as well :(
(Shared links don't work. The site "my.pogoplug.com" doesn't load. Desktop app says there's no network connection.)

Discussion:    Add a Comment | Back to Top | Comments 1-25 of 72 | Latest Comment | 1 2 3 Next »

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