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jmonty
Send an email to support@pogoplug.com and we'll be happy to help out with this.
Adam
Categories: Pogoplug Classic
During installation, my Pogoplug wanted to upgrade. Okay, fine. How long does this take? It says a few minutes but it has been like 45 minutes now? And both lights are off on the PP. What to do?
August 10, 2009 10:48 PM
August 10, 2009 11:00 PM
Well I had hoped to avoid a four hour wait for a response by using the forum here (well actually I seriously doubt that I'll get any help until tomorrow.) Too bad... I've gone from being very excited to try out this product to frustrated and disappointed.
August 10, 2009 11:22 PM
jmonty
Thanks for submitting a ticket to Support. We've received your ticket as of 8:59PM 8/10/09 PDT. I see that Adam here has already replied to your ticket as of 9:07PM 8/10/09 PDT. Please work with us to attempt to resolve your frustrating experience.
Christopher
Director of Customer Support
August 10, 2009 11:43 PM
I have not received such a reply. I know know to check my spam filters, and it is not there.
August 10, 2009 11:48 PM
jmonty
I am reaching out to you directly because according to your post, you have not received Adam's previous reply. Is this your own mail server? It is possible that our replies are getting blocked at the central server, if that's you setup.
Please reply all to the e-mail,
- christopher
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