July 6, 2009 5:41 PM

I'm having the same issue. I just received my drobo today. The pogoplug sees the drobo in the list under "My library" as "TRUSTED Mass...." but it has an exclamation mark instead of the eject symbol. When you click on it says "This Pogoplug drive is not available" and under this --{view.problems.notsupportd}--

July 6, 2009 11:48 PM

dheywood68 said: I'm having the same issue. I just received my drobo today. The pogoplug sees the drobo in the list under "My library" as "TRUSTED Mass...." but it has an exclamation mark instead of the eject symbol. When you click on it says "This Pogoplug drive is not available" and under this --{view.problems.notsupportd}--

Please submit a ticket to support. I was able to address apeware's issue fairly quickly.

 christopher

January 11, 2010 5:47 PM

Turn off journaling?! Why would I want to do that?! That puts my drive at risk of getting stuck if it looses power or connection in the middle of a transfer. Does anyone else have any insight on this?

January 12, 2010 7:07 PM

I'm afraid my drobo just won't show up unless journaling has been disabled. Is there anything that I might be doing wrong?

Basically I took a clean fresh drobo with no content on it and hooked it up to my pogoplug and it'd didn't mount to the pogoplug. Then I tried adding some content... still nothing. Then I turned off journaling and presto the drobo mounted and showed up on my.pogoplug

 Any ideas?

January 12, 2010 7:39 PM

bsetter said:

I'm afraid my drobo just won't show up unless journaling has been disabled. Is there anything that I might be doing wrong?

Basically I took a clean fresh drobo with no content on it and hooked it up to my pogoplug and it'd didn't mount to the pogoplug. Then I tried adding some content... still nothing. Then I turned off journaling and presto the drobo mounted and showed up on my.pogoplug

 Any ideas?

If you haven't already, please contact Support http://support.pogoplug.com/tickets/new

Please refer to this thread in your ticket http://www.pogoplugged.com/forum/thread/11699/PogoPlug-and-DroboPro-Help/

We can take a look at your issue more closely.

-christopher

January 12, 2010 10:07 PM

bsetter said:

Here's what I did....

When I first got my pogoplug I plugged in the drobo and after about 4 hours still nothing came up. I disabled journaling on the drive and presto it came up in a matter of about 30 seconds. I used it for about a week that way then in the middle of a transfer the pogoplug got disconnected and since journaling was disabled the drobo was corrupted. I ran a disk repair on the drobo but it would never mount again - (luckily I had a second drobo I backed up to first).

Then... I completely reformatted my drobo set it up as journaling again, transferred all of my data to it again, and plugged it into the pogoplug - again after 4 hours it won't mount. It mounts perfectly to my mac but not to the pogoplug.

I do not want to disable journaling again in order to use my drobo with the pogoplug - doing so puts my data a risk of corruption again if something fails during a file transfer.

Hmmmm.....

Definitely don't disable journaling again. Make sure to contact support and they'll figure out what's happening.

September 15, 2011 11:50 AM

The web interface isn't working. I'm getting the following errors: "An unhandled RPC exception occurred on method listFiles: 500 [Unspecified server error]" or "This drive is not available".

I've restarted it twice; no joy. I can access all file via my Android app, and the desktop. The weekend is here, and I use the pogo to stream movies for the kids while we're on the road...HELP!