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I have the same problem -- very frustrating !!!!
Categories: Hard Drives / Storage
I have set up the pogoplug up as reccomended and everything was working fine yesterday (Access to my files available both through iphone application and web), but this morning, my drive was showing not available both through the web and iphone. I at first thought it was because I was going through the corporate wifi, but I turned that off and am using my cellular provider for my iphone with no improvement in connectivity. I am using a SeaGate FreeAgent 1 Tb drive, if that makes any difference. Since it was working fine yesterday and not today, I am reasonably confident that it is not a firewall issue since nothing has changed in my home setup and it was working. Any input would be greatly appreciated.
Thanks,
Nick
June 15, 2009 11:56 AM
send an email to support@pogoplug.com and they should be able to track down the issue
June 27, 2009 4:15 PM
I am having the same issue. I show the first level of directories, but get the not available message when going any deeper. Also, when using the local client or iPhone client, get the top level of folders but nothing further. I am emailing suport.
June 27, 2009 4:58 PM
Got this quickly fixed with the information from support, which I have reproduced below for your convenience.
HOWEVER, I am wondering if the fix could somehow be avoided with software detection on the Pogoplug's firmware. If I am on the road and this occurs, I do not have access to the Pogoplug to perform this fix, and the Pogoplug becomes essentially useless. If this is such a known problem that support can respond so quickly with the fix, I wonder if this can somehow be worked into the firmware so that this could be fixed remotely and thereby keep a Pogoplug "alive" for the traveler.
Thanks,
James
=-=-=-=
Text of fix provided by Pogoplug support:
The symptoms you are describing could be caused by a corrupted index file on your Pogoplug's drive. The good news is that this file is automatically regenerated if it isn't present, but the data corruption is not currently detected by the software. Your files are intact but please do the following to resolve this:
- Log in to http://my.pogoplug.com and safely notify the software you wish to eject your drive using the eject icon next to your drive on the left pane.
- Remove you hard drive from the USB on your pogoplug.
- Attach your hard drive to your computer and allow it to be discovered.
- Open the drive in windows explorer, and delete file named "cedb" in the folder named ".cedata"
- Safely remove your drive by clicking the Safely Remove Hardware option from the toolbar in the lower right of the screen.
- Power cycle your Pogoplug, wait for SOLID green led's
- reattach your hard drive to your Pogoplug.
June 28, 2009 1:45 PM
Apologies to everyone here having this problem with index corruption. If you haven't written support at pogoplug dot com, please do so as this greatly helps us with documenting issues like these.
June 29, 2009 5:06 PM
I've been having a similar problem- quite possibly the same thing. When I open my Pogoplug drive with the Mac pogoplugfs application, it doesn't show my drives-- instead it shows a folder called "Ext Hard Disk", the "Files shared with me" folder, and an empty file called "PI-101 1394/USB20 Drive" (that's the name of one of my USB drive enclosures). Rebooting the Pogoplug fixes the problem for at least a day or two.
June 29, 2009 6:09 PM
Same issue here, twice. Received my Pogoplug Friday, everything worked great. Encountered this issue on Saturday (top level directories visible, but nothing below them). Found and applied this fix, all was well again until today (Monday). Will apply same fix and hope it lasts longer this time.
June 29, 2009 9:04 PM
This is what I was told to do ---
FROM: Christopher, Jun 15 08:14 pm:
In most instances an unavailable Pogoplug drive, folder or share is the result of some inconsistency with the file system. Please follow the directions for your Operating System.
In Windows, please do the following:
1. Safely unmount your drive from your Pogoplug using http://my.pogoplug.com
- under My library use the eject radio button next to the folder representing the problem drive. In your case, most likely no drive appears so this won't apply to you.
2. Plug the external hard drive into your Windows computer, allow the drive to be discovered. Run chkdsk by changing focus of mouse to the icon represented by the hard right-click>Properties, select the Tools tab, click Check Now radio button. From the popup menu, check the box next to Automatically fix file system errors.
3. In Finder, navigate to and delete .cedata directory.
4. After the operations in pt. 2. are finished above, safely unmount the external disk in Windows using "Safely Remove Hardware" from the task tray near the clock at the lower right corner.
5. Power cycle your Pogoplug individually, with only power and ethernet cable attached, and wait for SOLID green lights on the top and a flickering light near the input of the ethernet jack.
6. Power up your hard drive, THEN plug it into your Pogoplug.
In Mac OS X, please do the following:
1) Safely unmount your hard drive from http://my.pogoplug.com
- using the eject radio button next to the folder representing your hard drive.
2) Attach your drive to your Mac, allow it to be discovered
3) Start Disk Utility, highlight the icon representing your drive and click "Repair" button
4) After Disk Repair is finished,...
5) In Finder, open and delete .cedata directory.
6) Safely unmount your hard drive from your Mac by either clicking Unmount in Disk Utility or dragging the icon representing your drive to the Trash.
7) Power cycle your Pogoplug, wait for SOLID green LED's.
8) Power up your drive, and attach to your Pogoplug.
Please take your time with these steps. Let me know how this works for you.
-christopher
=====
I actually did not do this, but instead swapped the drive for another backup drive that I use, which has and continues to work fine. Later I plugged the problem drive into one of my computers as it found a ton of file errors. Not sure how they got there, but I think I need to do more checkdisks, especially on that particular drive.
July 3, 2009 11:06 AM
I've been having this same problem as well, since day 2 of with my Pogoplug. I actually had to exchange my first pogoplug because on day 4 or so, I couldn't get it to recognize any drive (tried 6 of different brands, sizes, etc). Now I have to disconnect the HDD from the pogoplug to run Disk Utility daily. If people have to move their drives to their pc and repair them so often, is there much point in using the pogoplug?
I'm running a 1TB Fantom GreenDrive; had been doing so through Mac OS 10.4, just upgraded to 10.5.
July 3, 2009 12:30 PM
It happened again but this time I disabled Goodsync because I was suspicious that it may be corrupting the file when it syncs. Anyway, will wait a week and see what happens.
July 3, 2009 3:14 PM
I hope everyone is gearing up for a great Fourth of July weekend. Sincerely, I empathize with everyone who has been experiencing this issue repeatedly. If you haven't already, please write us at support@pogoplug.com. In this way we can accurately track time frame relative to firmware updates as well as take a look at your Pogoplug on a basic hardware level. This is could be as simple as a flaky USB connection either on the Pogoplug or your attached USB drive. In the latter case, I am excluding the Pogoplug from this issue but the exchange between the Pogoplug and your USB drive is a dynamic relationship.
Best to everyone
-christopher
July 6, 2009 7:16 AM
It happened again.. I seems to take about a week. I doubt it is the usb drive or the connection. Seems to happen every week.
July 8, 2009 10:31 AM
Happened again yesterday. I did everything in James Edmunds post and it was working both through iphone app, web and windows drive. of course, this is not a long term solution to the problem, but it gets it working for a few days. I uploaded a few pictures everything was fine for a few days and then it just stopped working. I had not been uploading or downloading files at the time, the drive was showing up as not available through iphone, windows drive and mypogogplug website. I think I am going to scrap this thing up to a version .5 device and pack it up. It is more trouble then it is worth.
July 8, 2009 10:40 AM
happened yet again with me. I think I might do the same. I was thinking about trying a different router but am not sure.
July 8, 2009 10:52 AM
I am getting ready to leave for a couple of days, and I plan to manually connect my drive to a couple of my computers, copy out the directories I would want access to from the road, and then re-attaching it to the Pogoplug. Inelegant and certainly not the automated solution I had hoped for, but I will in this way at least have access to those files "in the cloud," at least if there are no other problems.
Hopefully in some future firmware update Pogoplug will fix this and we will have the device / backup solution that we would like.
-James
July 9, 2009 1:16 PM
Same problem.
Used James Edmonds fix and now up and running (with fingers crossed as I go on the road next week for several days...).
July 9, 2009 1:20 PM
Good Luck. Mine corrupts every day now. I am trying a different hard drive and router to see if I can isolate problem. If they don't work then the fault is in the pogo plug device.
July 10, 2009 10:22 AM
Mine has become, essentially, a brick. Can't make backups through SyncBack. I suppose I can manually copy some things to it and then erase the corrupt cedata and reconnect and put it back on the cloud. Not very convenient, eh?
July 10, 2009 10:56 AM
updated: July 10, 2009 10:57 AM
... So I manually set up a mountpoint for my USB drive to use, added it to /etc/fstab, implemented the nohotplug=1 option, and put the mountpoint for my USB drive in the vfsdir variable.
The only downside to this approach is that, as far as I can tell, only one directory (i.e. drive) can be specified. A work-around for this is to set vfsdir to one directory (e.g. /mnt), and then put all the mount-points inside that directory (e.g. /mnt/drive1, /mnt/drive2, etc.) This way, each drive will show up as a folder in one Pogoplug drive.
I had this problem for awhile, but I finally figured out what was going on. In my case, it was caused by running a mail server program on the Pogoplug that I installed myself on /dev/mtdblock3. This program was keeping files open on my mounted USB drives. The hbplug program (which manages the removable drives and talks to my.pogoplug.com) periodically re-initializes itself, and it has to be able to unmount and remount the USB drives to do so. Because the mail server program I was running prevented this from happening, hbplug concluded (incorrectly) that it could not read the drive and reports "drive not available."
Here is some info I got from Pogoplug support on this matter:
You are correct, in normal operation, if hbplug cannot unmount/mount
your partitions or if you have files open on the partitions (driver doesn't
support dual-mount) it won't work properly.
However you might find these undocumented command-line parameters
to hbplug useful:
nohotplug=1 (don't look for block devices or listen to kernel block device
events)
vfsdir=/your/dir (directory to use for Pogoplug storage)
You can also put these options in /usr/local/cloudengines/hbplug.conf
To edit the conf file you will have to remount / as rw like so:
mount / -o remount,rw
... So I manually set up a mountpoint for my USB drive to use, added it to /etc/fstab, implemented the nohotplug=1 option, and put the mountpoint for my USB drive in the vfsdir variable.
The only downside to this approach is that, as far as I can tell, only one directory (i.e. drive) can be specified. A work-around for this is to set vfsdir to one directory (e.g. /mnt), and then put all the mount-points inside that directory (e.g. /mnt/drive1, /mnt/drive2, etc.) This way, each drive will show up as a folder in one Pogoplug drive.
July 10, 2009 1:19 PM
James Edmunds said: Mine has become, essentially, a brick. Can't make backups through SyncBack. I suppose I can manually copy some things to it and then erase the corrupt cedata and reconnect and put it back on the cloud. Not very convenient, eh?
James
We realize you initially contacted support when you first received your Pogoplug. We would really like to track down the source of this recurring problem. I will contact you through our support queue.
In the meantime, it is possible SyncBack's "Safe Copy" preference is causing your Pogoplug lockup. If you haven't already, please disable this preference and try your process again.
christopher
July 10, 2009 1:55 PM
I am now getting the same message and I can't delete a folder I created.
The pogoplug website has become useless.
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July 10, 2009 1:55 PM
James
Please leave your Pogoplug offline for the time being. I am sending you instructions under separate cover via our Support HelpDesk. I am pm'ing the link to your ticket presently.
christopher
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