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That could be a problem with the drive spinning down or sleeping and taking to long to come up.
I don't have that many files in one folder but the one I have 600+ files in takes some time to load if I have not accessed it lately but once I do it is quite fast.
I have never received an error or crash tho.
Maybe you have found some kind of limit with the number of files you have in one folder with Windows. At this time you may have to split them into smaller ones.
Might want to report it here.
http://support.pogoplug.com
Trying to open a folder containing 1000 folders Explorer stalls for up to 2 minutes. Then opening one of those folders containing several thousand files the same pause occurs.
Occasionally trying to open a large folder causes the driver to crash.
This on the LAN, internet is slightly worse and more prone to crashing.
Is this normal? Correctable?
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May 16, 2009 9:34 PM
May 17, 2009 8:38 AM
Brandon C said: That could be a problem with the drive spinning down or sleeping and taking to long to come up. I don't have that many files in one folder but the one I have 600+ files in takes some time to load if I have not accessed it lately but once I do it is quite fast. I have never received an error or crash tho. Maybe you have found some kind of limit with the number of files you have in one folder with Windows. At this time you may have to split them into smaller ones. Might want to report it here. http://support.pogoplug.com
Thanks for your reply.
Don't think it is a drive issue as small folders open promptly. When plugged into a PC the drive is plenty fast.
The folder in root contains ~ 1000 folders, several of the subfolders contain thousands of files.
Moving from root to the large folder causes the biggest delay, 90-150 seconds, opening a large (2000 file) subfolder also has a pause of 5-15 seconds. Going back up to the large folder also causes a long pause, ~2 minutes.
These times are on the LAN, internet seems similar.
May 22, 2009 8:28 AM
I suspect it's the large amount of files the pogoplug has to read before sending over the network. I'd contact pogoplug support and see what they say.
Joe
May 27, 2009 12:46 PM
Hey Pemrich,
What you describe sounds like expected behavior of a FAT32 volume - they are slow! FAT32 is particularly slow with large numbers of files, and your description of your 600+ file folder fits the bill. Our Linux kernel will cache the results of your directory once you open it the first time, which is why it's zippy after that.
If the performance is a serious issue I'd suggest one of two things
1) Move files and folders around so that you have no more than a few hundred items in any given folder
2) Reformat the drive as NTFS or HFS+ (Depending on whether or not you primarily use PC or Mac), if you're comfortable doing that. Don't forget to save all your data elsewhere first! Reformatting will wipe the drive, so this is a more complicated solution, albeit a better one
hope this helps!
Best,
Jon Odo
QA Manager, Cloud Engines
May 27, 2009 8:15 PM
Thanks for your reply, I do appreciate the help!
I have another duplicate data drive, a Cavalry JBOD 1T NTFS. I tried the MyBook 500 Gb FAT32 and the 1T NTFS attached to a WinXP PC via USB2. The FAT32 drive in insignificantly slower accessing the 6000+ file folder, otherwise both drives are instantaneously fast.
Attaching the 1T NTFS to Pogoplug the response is very poor (over two minutes!!), not much if any better than the FAT32 drive.
Thinking it a network issue I tested the same data on a 1T EXT3 drive served by a Via C7 Ubuntu 9.04. Worst time is 4 seconds.
The Pogoplug cache is of marginal value. I have two Explorer windows open, EXT3\data\bigfolder (pointing to an EXT3 internal drive on the Ubuntu server) and P:data\bigfolder (pointing to the 1T NTFS drive). EXT3 goes up to data instantly and down to bigfolder in a few seconds. P: goes up in 4-10 seconds and down in 20-60, over and over except sometimes the Explorer window says "Not responding".
P: is just too slow to use.
Looking for any help.
June 1, 2009 10:53 AM
Hmm...this sounds like something that could use a little more investigation - if you wouldn't mind logging a support ticket here http://support.pogoplug.com/requests/anonymous/new - I'd like to put a little more time into trying to figure this out. The reason I'm asking you to do it is so the ticket tracks back to you, not to me :) if you could add in the information on your systems, drives and the delay times I'll try to replicate your setup here and see if I can't repro the problem - thanks for bringing this to my attention.
J
June 18, 2009 6:26 PM
updated: June 18, 2009 6:28 PM
I just received my pogoplug and it is too slow on a directory of 90 folders. It takes forever to updated a library in Itunes. I have a 160GB free agent. I think I am going to return the pogoplug. It must be even slower over the internet..
June 18, 2009 6:41 PM
I also have the same problem of copying so very slow. It's like copying to cloud instead of LAN. The drive is FreeAgent 1TB and I was trying to copy 300 GB and it took 2 days!!! Of course, failed several times in between (desktop drive crashes). Don't know what happens. Not a reliable backup source.
June 18, 2009 6:48 PM
give the new desktop software from today a try, there have been improvements around timeouts and large file copies
if you are experiencing abnormally slow access to a pogoplug on the same lan, please send a support request to support@pogoplug.com and they can help you diagnose it. however, the speed to your pogoplug over the internet will be limited to the speed of the broadband connection you are using, and the speed of the pogoplug's broadband connection.
June 19, 2009 2:29 PM
Tried new updated desktop software, it got worse. As I stated before, Puresync worked fine. Now it doesn't work at all. The software just crashes. Same as Syncback Pro and SE. I would suggest Cloud to publish change log in order for us to see what has changed in every new version.
June 19, 2009 3:08 PM
updated: June 19, 2009 3:08 PM
apologies! we identified an issue with the 1.0.0.15 that could have caused the issue you are seeing. we have pushed a new build, please do an update and give your test another go
fyi there is a change log on the downloads page:
www.pogoplug.com/downloads
June 19, 2009 8:36 PM
1.0.0.16 crashes too. Copied a fold of 76 GB, 25% into it, crashed. Using Syncback.
June 20, 2009 1:51 AM
in that case, please send a support request to support@pogoplug.com so they can track down your issue.
June 20, 2009 6:38 AM
On local usage it is slow on directory scans and browsing folders. Also sometimes cannot delete files.
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